Pulseway Archived Reviews (More than two years old)

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Consultant
Director / Lead Engineer at Batten Services International Limited
Aug 28 2016

What is most valuable?

The Pulseway Dashboard's functionalities have become critically integrated into our workflow processes. Overall a reasonably priced and robust RMM solution for most applications.

How has it helped my organization?

Using this platform has allowed us to reach and assist our remotely based clients, regardless of their location provided they have an internet connection. In addition to this, the dashboard is… more »

What needs improvement?

Remote Desktop Assistance for Mac endpoints - not having this functionality is a major inconvenience in having to have two systems for clients using this platform. If the product had this… more »

What's my experience with pricing, setup cost, and licensing?

Check your actual requirements, remember that RDP session licensing is based on concurrent active connections, and always ensure you have a few client licenses up your sleeve.

Which solution did I use previously and why did I switch?

Previously we had been using Kaseya, switch was made due to to a combination of stability and pricing issues.

Which other solutions did I evaluate?

Yes, several - from memory Naverisk, Autotask, and Kaseya (incumbent at that point).

What is Pulseway?

Pulseway’s solution, delivered in a software as a service (SaaS) model, remotely monitors and manages Windows, Linux and OS X systems and any application using the monitoring API from any smartphone, tablet or web browser.
Pulseway customers
Dell, Canon, Siemens, Harvard University, Northwestern University
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