Pure Storage FlashArray Upgrade Firmware or Controllers

Have you undergone an upgrade of firmware controllers or physical controllers? If yes, how would you assess the process?

ITsuper677
IT Supervisor at a insurance company with 501-1,000 employees
We have done a firmware upgrade for the OS. We clicked the button to place the call in with support. They remote in with a time that we agreed upon to upgrade the solution. We have never had any problems with it.
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Kristi Kettgen
IT Network Engineer at Turlock Irrigation District
We have experienced an upgrade of firmware controllers. The process is very easy.
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SystemsA417a
Systems Admin at a government with 1,001-5,000 employees
They pretty much manage the firmware upgrades for us, and they've gone well so far.
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SeniorMa7726
Senior Manager of Technical Alliances at a tech vendor with 1,001-5,000 employees
We have upgraded firmware controllers and physical controllers. It works exactly like they say it does, which is the best part. You don't even notice. Business runs as usual. You can replace a controller, it fails over to the other controller, and everything runs smooth as butter.
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Thayne Yost
Senior Network Engineer at US Dept of Energy Idaho Operations Office
A tech support rep, who was onsite for the installation, had us enter a ticket to do a firmware upgrade on our system, because it was three versions old. The technical support was very responsive. They emailed us and scheduled it a couple days out. They talked us through how to enable the Remote Assist tunnel. We had that up and running, then the day came for the upgrade. They emailed us and asked if they could continue. Then 20 minutes later, they emailed saying, "Okay it is done. We will monitor it for 24 hours. Let us know if you have any problems." It was just amazing to me, because I don't have to touch it. I don't have to look at it. We had no downtime nor interruption to service, and yet the upgrade was done.
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Dave Petroski
Senior Architect at Southwest Gas Corporation
We have undergone an upgrade of firmware.
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Derek Small
President and Principal Architect Engineer at Technetics
I have never had a problem with a firmware or controller update.
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Sarkis Kotelyan
System Administrator at VERIFI
I had no issues with upgrading our firmware controllers.
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DBA0bbf
DBA at a financial services firm with 1,001-5,000 employees
We had one instance with an eight-hour outage in our primary data center because the upgrade to the controller failed, and the controller redundancy didn't work. It was an odd issue that we now have under control.
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