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Pure Storage FlashArray OverviewUNIXBusinessApplication

Pure Storage FlashArray is #1 ranked solution in best All-Flash Storage Arrays. IT Central Station users give Pure Storage FlashArray an average rating of 10 out of 10. Pure Storage FlashArray is most commonly compared to NetApp AFF (All Flash FAS):Pure Storage FlashArray vs NetApp AFF (All Flash FAS). Pure Storage FlashArray is popular among the large enterprise segment, accounting for 76% of users researching this solution on IT Central Station. The top industry researching this solution are professionals from a computer software company, accounting for 26% of all views.
What is Pure Storage FlashArray?

Pure Storage FlashArray is the world’s first enterprise-class, all-NVMe flash storage array. It represents a new class of storage – shared accelerated storage, that delivers major breakthroughs in performance, simplicity, and consolidation. Pure Storage is fresh and modern today and will be for the next decade. Without forklift upgrades or planned downtime, Pure takes the work out of storage ownership and delivers unprecedented customer satisfaction.

Pure Storage FlashArray Buyer's Guide

Download the Pure Storage FlashArray Buyer's Guide including reviews and more. Updated: November 2021

Pure Storage FlashArray Customers

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Pure Storage FlashArray Video

Pricing Advice

What users are saying about Pure Storage FlashArray pricing:
  • "Pure is typically more expensive than everyone else. You get what you pay for, but I have lost deals to similar solutions because of pricing. They include everything, and that's another positive about Pure Storage. They aren't trying to nickel and dime their customers for different features. It is all included in one price. The license is by capacity, and the price depends on the capacity and the discount we're getting from the vendor. You get the SKU of the physical appliance, support, and maintenance, and that's it. You're licensed for whatever feature they offer. It is all rolled up into the price of the appliance."
  • "The price, in general, is around $100,000, however, I know it costs more."
  • "We do not incur additional costs beyond the licensing fee."
  • "We consume it as a service, and that's actually something we really like, or at least I really like from the technical perspective. That's because it means there is no hassle when we need to upgrade arrays to add capacity. We just interact directly with technical counterparts, and we say, "Hey, we're filling up," and they say, "All right, here's another data pack." They ship it in, and we install it. So, the as-a-service model has worked very well. Given the outstanding data reduction rates, it has improved our profitability because we're selling allocated volumes as part of the cloud service or recovering those costs from our tenants. It is very efficient, but that has offset the premium price. It started out that way, but over time, as we've added capacity, the price per gig has gone down a lot because we have a lot of it."
  • "When we bought the unit, we bought per capacity. So, the licensing is per capacity, and the only thing that we have to buy every year or every three years is maintenance. Included in that maintenance is the upgrade of the controllers every three years at no cost to us."
  • "I think that the pricing is less expensive compared to other standard products in the market today. Even the support contract and maintenance services cost less when compared to market-leading products like EMC."

Pure Storage FlashArray Reviews

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PH
Solutions Architect at a wholesaler/distributor with 1,001-5,000 employees
Real User
Provides protection against ransomware threats with immutable snapshots, and it is well known for its scalability, ease of use, and non-disruptive upgrades

Pros and Cons

  • "One of the features that my customers are really interested in is immutable snapshots. There are immutable snapshots to which your applications can be reverted back if you are hit by some kind of ransomware threat or malicious attack. That's kind of a key deal, and it is one of the selling points I use to point out to my customers the value and the features that Pure Storage brings to the table."
  • "I like what they're doing, but some of my customers complain that they do not have all the bells and whistles and knobs to fine-tune workloads that some of the competitors have. In my opinion, that's good. All customers don't have dedicated storage gurus, and they can get themselves into trouble if they fine-tune too many of those high-performance knobs, but they do get knocked down. Pure Storage takes a hit in the minds and opinions of some of the customers because they cannot customize things as much as compared to a legacy storage provider's appliance such as NetApp, Dell EMC, or even HPE. I personally think 95% of my customers are better off letting the system fine-tune itself. That was something that you needed to do 12 or 15 years ago, but now with all-flash, the technology can handle what it needs to handle. Customers just end up shooting themselves in the foot if they are tweaking too many default settings."

What is our primary use case?

I'm a pre-sales architect. I architect, and I sell them as a partner with Pure Storage on the VAR side. Our customers use it for storage, mainly block-based storage and virtualization storage. Some solutions have both block and file storage, and some solutions only have file storage from Pure. 

How has it helped my organization?

It provides additional protection against ransomware threats. If you are hit by some kind of ransomware threat or some kind of malicious attack, you can revert your data back in time to a previous version or snapshot.

What is most valuable?

One of the features that my customers are really interested in is immutable snapshots. There are immutable snapshots to which your applications can be reverted back if you are hit by some kind of ransomware threat or malicious attack. That's kind of a key deal, and it is one of the selling points I use to point out to my customers the value and the features that Pure Storage brings to the table.

Scalability, ease of use, and non-disruptive upgrades are also valuable. They're not using flash just for your tier one storage needs. They're recommending flash for data protection and archive backup, which is the way to go.

If you get the gold support, which is what I sell and recommend for my customers, Pure's support personnel will take care of both software and hardware upgrades, which is another feather in Pure's cap. They make several claims that once you move to Pure Storage, you can take your team of five dedicated storage admins and trim it down to just one person. Their mantra is getting customers out of the game of managing storage and letting the vendor manage the storage. They want to see their customers just consume storage. They have non-disruptive upgrades. You just set up the software and hardware and just consume the storage. They're continuously looking at the dial-homes, the logs that are automatically sent, and fingerprinting potential issues before they're even a problem. That cuts down on a lot of support tickets the customers have to open up. They'll proactively open up tickets when they see something in their analytics on a particular customer's array and recognize that one of their hosts might have a certain HBA with a fault or a bug. They reach out and open a ticket. So, you get your system upgrade, patched, or whatever is needed to resolve the potential problem.

What needs improvement?

I like what they're doing, but some of my customers complain that they do not have all the bells and whistles and knobs to fine-tune workloads that some of the competitors have. In my opinion, that's good. All customers don't have dedicated storage gurus, and they can get themselves into trouble if they fine-tune too many of those high-performance knobs, but they do get knocked down. Pure Storage takes a hit in the minds and opinions of some of the customers because they cannot customize things as much as compared to a legacy storage provider's appliance such as NetApp, Dell EMC, or even HPE. I personally think 95% of my customers are better off letting the system fine-tune itself. That was something that you needed to do 12 or 15 years ago, but now with all-flash, the technology can handle what it needs to handle. Customers just end up shooting themselves in the foot if they are tweaking too many default settings.

Pure is typically more expensive than everyone else. They can work on the price to make it more competitive.

What do I think about the stability of the solution?

Its stability is very good. I have not heard any of my customers having issues with FlashArray. It is very solid. They claim 99.9999% availability. I haven't had any problems with outages with my customers. 

They have another product called FlashBlade, which is a different type of storage appliance that Pure does for unstructured files. FlashBlade doesn't rank as high in reliability as their flagship FlashArray product does. The FlashBlade product is a notch below. It is a newer product or code, and I have heard of some issues with it.

What do I think about the scalability of the solution?

Its scalability is very good. It scales up instead of out, which is typical for a block-based appliance. It is very easy to add expansion shelves or disks. You don't need to worry about shuffling drives around and creating RAID groups. This is all legacy stuff. Most vendors are now the same, but I really think that Pure led the effort for non-disruptive upgrades. They coined the term, and other vendors have since followed suit. They're the leader in the industry for that.

How are customer service and technical support?

Their regular support is good. With gold support, Pure's support personnel takes care of both software and hardware upgrades. The only difference between free support and gold support is that you don't get free hardware upgrades with free support. If I understand the offering correctly, software upgrades are still included. 

How was the initial setup?

If we're just talking about Pure Storage, it is straightforward and simple. You can get it up in minutes as opposed to hours that some of the other solutions take. Compared to its competitive solutions, Pure is very well known for its simplicity and ease of use, especially during setup and initialization.

A single 2U appliance from Pure Storage for block-based workloads, including rack stack and initialization, is ready to be provisioned to your servers in an hour or an hour and a half to the max. It is definitely straightforward.

If you get the gold support, Pure's support personnel will take care of both software and hardware upgrades. So, you don't have to manage storage. Pure takes care of that.

What's my experience with pricing, setup cost, and licensing?

Pure is typically more expensive than everyone else. You get what you pay for, but I have lost deals to similar solutions because of pricing.

They include everything, and that's another positive about Pure Storage. They aren't trying to nickel and dime their customers for different features. It is all included in one price. The license is by capacity, and the price depends on the capacity and the discount we're getting from the vendor. You get the SKU of the physical appliance, support, and maintenance, and that's it. You're licensed for whatever feature they offer. It is all rolled up into the price of the appliance.

What other advice do I have?

I would advise others to chose well. Prepare to have extra time on your hands to focus on your business's core needs and outcomes and not having to worry about the day-to-day maintenance of your storage appliance.

All my customers are pretty happy with most Pure Storage solutions. They might ask for customization level, but I think Pure is doing the right thing by its set-it-and-forget-it approach. Most customers don't need to fine-tune and customize their all-flash storage appliances anymore. It is not a legacy spinning disk appliance.

I would rate Pure Storage FlashArray a nine out of 10. Its pricing sometimes plays a big part where customers might go in a different direction, and that's the only reason why I'm not giving it a 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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TS
IT System Engineer at a tech services company with 501-1,000 employees
Real User
Top 20
Easy to use and manage with a helpful mobile app

Pros and Cons

  • "The mobile app is very helpful."
  • "The solution is not cheap."

What is our primary use case?

We put the solution onto the VMware environment and all the Microsoft SQL servers. We do the synchronization between two data centers, so that is has a very low latency. We just have a few milliseconds of latency which is a ready performance, and near perfect. 

What is most valuable?

If I compare it to SAN Symphony, for instance, it's much faster, much reliable level. 

The maintenance is very good. The support is very, very good. If you do any maintenance on it you have the support, and it's nice to know they are there to assist.

It's a very good product. It's very easy to manage everything.

With a snapshot, you can schedule it and you can remove it afterward. You can do a kind of production cope. That's very, very good now, and it's performing very well. The storage is amazing. It's so fast.

The total reduction you can expect is excellent. You buy the bundle storage and they give you a ratio of what you can achieve within it.

The mobile app is very helpful. I have an application on my smartphone. I view the latency in real-time on my app. You can see everything on your smartphone. You can also set up alerts on it, and things like this. I don't think you can do this on Dell storage. 

What needs improvement?

The solution is not cheap. It's much more expensive than DataCore. It costs much more. 

The improvement I would expect from them is maybe more if there is integration with VMware. We are also using Amazon Cloud to provision snapshots or to move or to copy snapshots to Amazon. I would expect more integration within Amazon. Amazon has tree storage or last tier so we have that as an option instead of keeping it in Pure Storage as it costs a lot of money. If they offered a hybrid cloud, for example, it would be very helpful.

The solution needs to ensure they have good integration with VVol. VVol is the future of VMware. I have spoken with Pure Storage engineers and they have an integration with vVol. They have a kind of plug-in for VMware to work with VVol, however, it's not mature enough. It's my understanding they're working on it to get it done on that side. More integration with the Windows Server for snapshots would also be helpful. 

One year ago I found that instead of having the new Pure Storage FlashArray on-prem, you can have it in Tokyo or you can have it in Virginia - it depends where you are. You can just pay a certain amount per minute and you can have a Pure Storage that you manage from your prem, but have it on Amazon. That may be in production. It will be a useful attribute.

For how long have I used the solution?

I've been using the solution since 2019 and therefore it's not so long. It's a little bit more than one year - nearly two years now as we have started in August, 2019. 

What do I think about the stability of the solution?

5.3 is the latest stable version. They have a version 6 now, and 6.1 is in production, however, it's not as stable as the 5.3. We are running to the latest best stable version.

What do I think about the scalability of the solution?

Previously, you were not able to scale the snapshot. You had to do it manually.

For a flash array of 11 terabytes that you buy in a bundle, you can provision for 44 terabytes. We still have six terabytes free. We can come to a ratio of four on full storage. You can optimize four times what they give to you. They give you a ratio from three to four. It depends on the application you have running. Not everything is taken on the storage. 

If you would like to expand, you can always just buy more storage disks. We will have to get a new license in two years and we might increase our usage then. For the moment, we have enough space.

How are customer service and technical support?

Technical support has been very helpful throughout the process. They can assist during the setup process. They make everything very easy.

Which solution did I use previously and why did I switch?

We also use the Dell EMC Storage Suite.

This solution is easier than what we've used in the past.

How was the initial setup?

For me, in terms of setup, the process much easier than Symphony, for example. Before, we had DataCore and Symphony. With this product, it was easier to do the zoning on the fiber channel side. On the network side, it was easier. Everything it's much easier than other products if I compare it to Dell or to DataCore and Symphony.

The maintenance, if you have to upgrade the firmware or the version, is very convenient. The support is good also. And they are working now to integrate more in Amazon which will be helpful for us.

What's my experience with pricing, setup cost, and licensing?

While it is my understanding that the solution is a bit expensive from a financial point of view, I don't know the exact costs.

The price, in general, is around $100,000, however, I know it costs more. I don't have the details anymore. I know it was much more than HP 3PAR and Dell Storage Center or DataCore. 

We have a five-year contract. We would need to renew it in two years or so.

What other advice do I have?

We are just a customer and end-user.

With Pure Storage, you have two versions. You have the Pure Storage version 50 and version 10. 50 is a little bit bigger than version 10. With FlashArray M50, it's an X50R2, it's full flash. 

We have the product currently on-premises, however, we would be more open maybe to Amazon or some other cloud. 

I would suggest new organizations go with the product, even though it is new. Some companies are scared of new products. It's more mature in the United States. However, it's working well for us here in Europe. Even if it costs a little bit more, you do get more for what you pay. We've chosen the most expensive option, however, we have no regrets in that sense. It's been worth it. 

Overall, I would rate the solution at a nine out of ten. It's very easy to manage and works very well. The maintenance is also excellent. I'd recommend the solution. You don't have to do anything on the FlashArray. You don't have to deal with tier levels, or build and optimize something. Everything is done from the Pure Storage side. You're just using it, and that's it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Pure Storage FlashArray. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,148 professionals have used our research since 2012.
DavidGrudek
Systems Engineer at a tech services company with 1-10 employees
Real User
Top 5Leaderboard
There are no bugs, it just works and it's stable

Pros and Cons

  • "Technical support has been amazing."
  • "A minor issue that comes to mind is that, every once in a while, a hard drive will go bad."

What is our primary use case?

We make use of the solution primarily for storage and DR replication.

We use the most recent stable version, as the latest one is still in a beta stage and too new to be employed.

What is most valuable?

V-Vault is pretty new and its implementation is superior to that offered by nearly any vendor. It's easier to configure than most others and to import the V-Vault. A separate working machine is not required. 

What needs improvement?

I can't think of too many features that need improvement. There are no bugs, it just works and it's stable. The graphical interface is perfect and really simple. Someone who understands storage can figure it out within a couple of minutes. There are really no drawbacks.

The only minor issues that come to mind are that, every once in a while, a hard drive will go bad. Also, the solution should be cheaper.

For how long have I used the solution?

I've been using the solution for the past 10 years. 

What do I think about the stability of the solution?

The solution is stable. It's superb. We've done upgrades in which multiple controllers were involved and, while changing from one model of the array to another, a single controller was removed. It is swapped out and a new one introduced. Once it's stable they proceed to the next one. We have never experienced an outage in any of the three companies in which I've employed the solution. Even when the controller went down, the arrays remained up.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

Technical support has been amazing. I have yet to meet or talk to anyone who is not super knowledgeable. The only time I entertained any doubts, whatsoever, is when V-Vaults first came out. Certain people were not very familiar with it, but this was short lived. As we were extremely early adopters of V-Vault, training was provided fairly quickly. While the general tech support was not up to snuff, within a month or two they were all trained. Since then, there have been no issues to report. 

Which solution did I use previously and why did I switch?

In this company we used an IBM V 7000 and in a previous one, an EMC VMAX.

When comparing the solution to an EMC array or an IBM B7000, both of which I've used, Pure Storage FlashArray is light years ahead of everybody else. I've used a variety of these solutions and many of them are very complicated. 

How was the initial setup?

Only two weeks ago we set up a new solution in a new location that we're building. It's pretty straightforward. There are certain internal matters that only the vendor can handle. But, that's fairly common with most good storage arrays. Besides this, it's really easy. The vendor is really simple to work with. One need only provide him with a list of the IP's he uses for management and replication. 

I did not do the initial storage myself, as I'm in Chicago and it is handled in Omaha, Nebraska. I did have to coordinate everything, however. We were sent a form to fill out with the name and IP use. At this point, the arrival of a technician is scheduled, who asks where the rack should be placed. At this point, it is racked, cabled up and all the initial IP configurations are introduced. This is the point at which the person can take over and start carving out the ones he wants or creating the V-Vault, should he so desire. The process is really simple.

The technician's visit lasted an hour-and-a-half. I've been doing this for a long time. So, perhaps, it took me another hour to configure everything, although the level of involvement can play a factor. We created two only and a V-Vault. Like I said, it's really easy.

What was our ROI?

The solution absolutely provides us a return on our investment. I've worked with other storage arrays such as one that IBM was promoting to us. It was the company's first attempt at doing an all-flash array and it bore much similarity to Pure Storage FlashArray. It took us a week to get it up and running. We added some development servers and the whole array went down. We lost everything. Such experiences really make one appreciate the stability and thoughtfulness that goes into the engineering and redundancy and scalability of the solution.

What's my experience with pricing, setup cost, and licensing?

You could say that the licensing cost involves a one-time fee, at which point support can be renewed in what I believe to be three-year blocks. As long as a person keeps his support current he can upgrade to the newer version of the array, which can be done once every three to four years.

The solution could be cheaper.

We do not incur additional costs beyond the licensing fee. Something that's really awesome about the solution is that the cost is all-inclusive of the features. There is no need to pay for replication or for any additional features. A person is entitled to employ these when they come out.

What other advice do I have?

In my present company we have around 500 users, but my previous one had closer to 10,000.

In the current company, there are five or six of us that are responsible for overall maintenance and we handle everything. This is in contrast to the company before last in which there were three of us who handled nothing but our four different storage arrays. To be honest, Pure Storage FlashArray does not leave us with much to do. Once it's set up, it just runs on its own and only requires the occasional checkup. It frees us up to do real work.

My advice to others is that this solution is the best available. For someone who's not a storage admin, the support is awesome and help is provided gladly for unfamiliar areas. What's nice about the solution is that it very rarely breaks, which vastly cuts down on downtime. There is much redundancy and support is super proactive. This means that if a part goes bad they will generally know about it before we would. It's such a clean, easy to use, great supportive product. It really frees one up to do other things that are more important.

I rate Pure Storage FlashArray as a ten out of ten, although I would give it a score of 50 were this possible. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Jason Devine
Cloud Solutions Architect at a tech services company with 10,001+ employees
Real User
Top 5
A high-performance storage appliance that is stable and easy to install and maintain

Pros and Cons

  • "We've had different types of storage, and three things of this solution are valuable. The first one is its outstanding performance. The second one is its stability. In the about three years that we've had it, we've had component failures, but we never had a service interruption or any data loss. The third one, which is really critical, is that it is super easy to use in terms of provisioning, storage, and managing the arrays. I'm able to maintain a multi-site environment with a couple of dozen arrays with a single mid-level storage admin."
  • "We understand that they're thinking about it, but one of the things that would be nice is if they added some basic file-level capabilities to the platform. The idea is that they would run a basic NFS or CIF share from the controllers. FlashBlade is the powerhouse for File and Object storage, but if you don't need all that power, a lightweight file function would make FlashArrays more versatile."

What is our primary use case?

We have FlashArray and FlashBlade. We're using FlashArray primarily for VMFS storage tools for the VMware environment.

We have its latest version. It is on-premises, but we operate a private cloud.

What is most valuable?

We've had different types of storage, and three things of this solution are valuable. The first one is its outstanding performance. The second one is its stability. In the about three years that we've had it, we've had component failures, but we never had a service interruption or any data loss. The third one, which is really critical, is that it is super easy to use in terms of provisioning, storage, and managing the arrays. I'm able to maintain a multi-site environment with a couple of dozen arrays with a single mid-level storage admin.

We do a lot of data replication as well, and the replication features are all easy to set up. The networking controls for setting up interfaces and sub-interfaces are also easy to manage.

What needs improvement?

We understand that they're thinking about it, but one of the things that would be nice is if they added some basic file-level capabilities to the platform. The idea is that they would run a basic NFS or CIF share from the controllers. FlashBlade is the powerhouse for File and Object storage, but if you don't need all that power, a lightweight file function would make FlashArrays more versatile.

The other thing is multiple key support for encryption. The standard solution encrypts the whole array, but we also have certain tenants that use dedicated LUNs. So, it would be nice if, in addition to just supporting the VMware stuff, we could have a per LUN key. Even better would be interfacing with an external Key Management Server (KMS) so that tenants could manage their keys.

For how long have I used the solution?

I have been using this solution for about three years.

What do I think about the stability of the solution?

It is very stable. There are no stability issues. The bugs we've encountered have been nuisances or minor things, such as how some metrics are reported, but there hasn't been anything that has affected our service.

What do I think about the scalability of the solution?

It is very easy to scale. We have about 4,000 users.

How are customer service and support?

They are very good, but we are a large enough customer. We always deal with the same people, so it's not like we're going into the tier one service desk.

Which solution did I use previously and why did I switch?

We previously used Dell EqualLogic. It was going under life, and it was just a legacy spinning disk with an SSD cache. So, the main reason for switching was just a tech refresh and an upgrade.

How was the initial setup?

It is very straightforward and very simple.

What's my experience with pricing, setup cost, and licensing?

We consume it as a service, and that's actually something we really like, or at least I really like from the technical perspective. That's because it means there is no hassle when we need to upgrade arrays to add capacity. We just interact directly with technical counterparts, and we say, "Hey, we're filling up," and they say, "All right, here's another data pack." They ship it in, and we install it. So, the as-a-service model has worked very well. Given the outstanding data reduction rates, it has improved our profitability because we're selling allocated volumes as part of the cloud service or recovering those costs from our tenants. It is very efficient, but that has offset the premium price. It started out that way, but over time, as we've added capacity, the price per gig has gone down a lot because we have a lot of it.

What other advice do I have?

If you need a high-performance storage appliance that is easy to install and maintain, you pretty much can't go wrong.

I would rate Pure Storage FlashArray a nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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BH
Enterprise Solutions Architect at a logistics company with 10,001+ employees
Real User
Top 5Leaderboard
Simple to set up with a great interface and great scalability

Pros and Cons

  • "The solution offers amazing performance."
  • "I can't see where they can make anything better, unless, of course, they lower their prices even more."

What is most valuable?

The setup was extremely simple. 

The solution offers amazing performance. The speed and reliability of their flash arrays are great. In terms of flash storage, they're on it. The performance is there.

Their evergreen solution is probably the most needed in any industry. Especially today in unprecedented times and supply chain issues, their evergreen solution is amazing. 

Whenever we come out with a new feature for our system, we just swap out the storage controller. We don't change anything on our desk and we get the new features. That evergreen approach in your third year costs you nothing. 

It's a great company, great solution. They're dominating in their space for a good reason.

Even their management, their interface, is just the best in the industry. 

The solution can scale.

What needs improvement?

They're in a continuous act of improvement with a continuous delivery state. Everybody should be following their model right now. We are so impressed with Pure that even as we are an M&A-based company, if we acquire another company, Pure is automatically selected to be the storage that's going to replace whatever they have if they're not already using it. We have no complaints about how they run things.

I can't see where they can make anything better, unless, of course, they lower their prices even more. Even so, it's not so expensive. Even at the price point that they have right now, no one's complaining. 

What do I think about the stability of the solution?

The solution is very stable. Its performance is amazing. There are no bugs or glitches, it does not crash or freeze. 

What do I think about the scalability of the solution?

The scalability is right there if you need it. It's instantaneous. You add another roll of flash right in there. It's literally plug-and-play. That flash becomes online and immediately available. You couldn't ask for a smoother experience. It's just been amazing.

We have 19,000 employees and 3,000 employees from a corporate level. There are about 4,000 different businesses functions that all run their products off of these solutions that we provide from IT.

How are customer service and support?

We've never really had to call tech support for this product as we haven't had any issues. I attribute that to these guys paying attention to everything, every single detail, to make sure that their product is seamless.

Which solution did I use previously and why did I switch?

We used to use IBM XIV.

How was the initial setup?

We migrated from IBM XIV into Pure Storage FlashArray and we did that migration ourselves. Due to Pure Storage's professional services, we did an entire migration in under 30 days, which was unprecedented for a company this size and we did that without impacting business. 

Nobody was taken down, our stores were still running, our warehouses were still shipping. However, the entire time, this was the equivalent of basically moving the basement from underneath your house, while you are sleeping and replacing it with one we wanted. The process was amazing.

We use one person to handle the maintenance. There's a backup to them if we need to have something covered, however, they've not had to do anything with the storage. One person might look at it one hour out of the week to make sure we're doing fine.

What about the implementation team?

We were able to do our migration due to the brilliant people at Pure Storage. We worked through all of it together. It was an amazing setup experience. 

What's my experience with pricing, setup cost, and licensing?

There are true cost savings with this product. If you're an OPEX-adverse organization the cost per period is just really low. We were paying $90,000 per period with IBM and we have 13 periods. We went to Pure Storage and now we're doing $38,000 per period - and yet we have the highest performance here. Pure Storage will give you savings.

What other advice do I have?

We entered into a partnership with Pure Storage.

I'd rate the solution at a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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AM
Manager, Enterprise Infrastructure at a tech services company with 1,001-5,000 employees
Real User
Top 5
Easy to administer with good performance and great stability

Pros and Cons

  • "Technical support is good."
  • "Beyond a certain amount of petabytes, you have to have a separate system. Basically, it's not infinitely scalable."

What is our primary use case?

We primarily use the solution for storage. 

What is most valuable?

The administration is very easy and quite minimal.

The performance is very good.

The installation is pretty straightforward. 

Technical support is good.

What needs improvement?

Beyond a certain amount of petabytes, you have to have a separate system. Basically, it's not infinitely scalable. 

For how long have I used the solution?

We've been using the solution in two places. We have used it in Washington for six months and London for six months as well. 

What do I think about the stability of the solution?

We have found the solution to be stable. We've not had any performance issues and not have any stability issues with it. The performance is good. there are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The solution is scalable to an extent. Its deduplication ratio is quite good. You don't actually always need the full amount of physical storage, as opposed to the deduplicating amount of space.

Its scalability beyond a certain amount of petabytes makes it so that it is a separate system if you scale to that much storage. If you're a normal enterprise where you don't scale that much, it's fine. The X90 goes beyond a certain amount, and you have to have a new system that works as a separate system.

Across two locations, we have about 800 people. 

How are customer service and technical support?

From the feedback I've gotten, for the most part, the technical support has been quite good. They know their product quite well and they've been quite responsive. We are satisfied with the support.

Which solution did I use previously and why did I switch?

We previously used EMC VNX.

How was the initial setup?

The solution is pretty straightforward. It's not too complex or difficult. 

I haven't personally deployed it, however, from the team's feedback, they had very little issues with regards to the deployment and bringing it up and then setting up. The deployment was within days or a week at a maximum. That was for the migration time. For migrating from the old storage to new, it might take a while, however, in terms of getting it up and running, it was days. It didn't take that long at all.

It's easy enough that the normal system administrators can take care of the storage. There's no one dedicated to managing the storage and it's not that complicated that it needs someone dedicated just to manage it all.

What's my experience with pricing, setup cost, and licensing?

You do have a license that is required and you also have to pay for support.

The license we have is not a monthly subscription model.

Which other solutions did I evaluate?

For London and Washington, we had EMC VNX. At the time we were transitioning from the EMC to a mid-tier flash storage, and they didn't have anything in the market. We did look at others. We looked at the Nimble from HPE. When we were looking to purchase, EMC just came out with EMC FlashSystem. We didn't get to the IBM FlashSystem. 

What other advice do I have?

We're a customer and an end-user.

We are using the latest version of the solution at this time. 

I'd rate the solution at a nine out of ten.

I would recommend the solution to other users and companies. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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RESC
Storage Solutions Architect at a manufacturing company with 1,001-5,000 employees
Real User
Top 5
Is easy to install, scalable, stable, and has great technical support

Pros and Cons

  • "Processes that used to take 40 minutes to two hours can be completed in five minutes."
  • "CIFS and SMB Shares cannot be mounted directly."

What is our primary use case?

We use Pure Storage FlashArray for machine learning, storage, backups, and computing.

How has it helped my organization?

After installing Pure, the processes that would take 40 minutes to two hours to complete are now done in five minutes.

What is most valuable?

It is easy to install.

The stability and scalability are awesome.

The technical support is awesome as well.

Processes that used to take 40 minutes to two hours can be completed in five minutes.

Also, we can use more capacity and pay less.

What needs improvement?

I think the areas that they have been working on for quite some time are the CIFS and SMB Shares, that is, being able to mount them directly. I think they're on the right track.

One wish I have is that they will have a solution to help archive data to the cloud, that is, a Cloud Tiering Appliance.

For how long have I used the solution?

I've been working with it since 2016.

What do I think about the stability of the solution?

The stability of the solution is awesome too.

What do I think about the scalability of the solution?

The scalability of the solution is awesome. You have the opportunity to grow as needed.

The entire company uses this solution, so that would be close to 2100 people.

It is very extensively used, and we are continuing to expand.

How are customer service and support?

Technical support has been awesome. Sometimes, they've let us know about problems before we've even known that they were there.

Which solution did I use previously and why did I switch?

We previously used an EMC Array.

We switched because the response time went from a few hours to minutes.

The other piece was the amount of space that we were able to use because of the duplication and compression built in the unit. We can use more capacity and pay less.

How was the initial setup?

The initial setup was very straightforward. The deployment took a couple of hours.

We did a PoC with the product and checked to make sure that it worked in our environment.

We have a group of about 6 to 10 people managing the system.

What's my experience with pricing, setup cost, and licensing?

When we bought the unit, we bought per capacity. So, the licensing is per capacity, and the only thing that we have to buy every year or every three years is maintenance. Included in that maintenance is the upgrade of the controllers every three years at no cost to us.

Which other solutions did I evaluate?

We evaluated NetApp, Kaminario, EMC XtremIO, Tintri, and Nutanix.

We used scalability, support, the evergreen model, the cost per terabyte or per gigabyte, and the footprint as the factors for comparison. We also looked at how they are able to provide support globally, not only here in the US but also overseas.

What other advice do I have?

I would recommend that you do a PoC to ensure that it works according to the needs of the company, and that will help prevent a lot of headaches.

I think it's a very complete solution at this point, and I would rate it at ten on a scale from one to ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PK
Technical Consultant at Injazat Data Systems
MSP
Has a unique shutdown process, high availability, and is user-friendly

Pros and Cons

  • "FlashArray has many valuable features. It's very user-friendly and it has high availability, so there is comparatively less downtime. During maintenance, there is no shutdown procedure, so you can directly power off the Array and manage the shutdown process without any data loss, which is a unique feature. Managing replication and data migration is also very easy."
  • "FlashArray's capacity for forecasting should be improved because it needs to be a bit more current. I think it's bundled with the deduplication and other compression factors. We need more user interfaces for forecasting in this software and more interfaces need to be integrated with this array management tool."

What is our primary use case?

My primary use case of this solution is array management. 

What is most valuable?

FlashArray has many valuable features. It's very user-friendly and it has high availability, so there is comparatively less downtime. During maintenance, there is no shutdown procedure, so you can directly power off the Array and manage the shutdown process without any data loss, which is a unique feature. Managing replication and data migration is also very easy. 

What needs improvement?

FlashArray's capacity for forecasting should be improved because it needs to be a bit more current. I think it's bundled with the deduplication and other compression factors. We need more user interfaces for forecasting in this software and more interfaces need to be integrated with this array management tool. 

For how long have I used the solution?

I have been working with FlashArray for the past two years. 

What do I think about the stability of the solution?

Compared to other products, this solution is more stable. We haven't had any performance issues. Oracle RAC and most of the Microsoft applications perform well on the block storage. 

What do I think about the scalability of the solution?

This solution is easy to scale. 

FlashArray is best suited to a large company. We provide any kind of hosting service in our region, so we have multiple customers hosted in our data center. The environment is large and we have more than 25 different customers and terabytes of data. 

How are customer service and support?

I'm satisfied with the support. Comparatively, it matches with Windows. I don't see any difference in the levels of technical support. 

How was the initial setup?

The initial configuration, the base configuration, is really simple. Compared to other products, it's really easy. The racking and stacking will take time, but that has more to do with the data center operations, not specifically the Pure Storage configuration. I'll say this: once the base configuration of the storage array is connected with those cables, once the IP is assigned, the setup process won't take long. It won't take more than 30 to 45 minutes to complete the base configuration, and then it will be ready for provisioning the contract data. 

What about the implementation team?

We implemented through an in-house team. We are the service providers in this region, so we did it ourselves. We only engage vendors and their local partners if there is any hardware issue or hardware replacement we need delivered. 

What's my experience with pricing, setup cost, and licensing?

I think that the pricing is less expensive compared to other standard products in the market today. Even the support contract and maintenance services cost less when compared to market-leading products like EMC.  

What other advice do I have?

Overall, this is a good product and I would recommend it. I rate it an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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