Qlik Replicate Customer Service and Technical Support

Ramesh Vanteru
Solution Architect at a tech services company with 10,001+ employees
When we reach out to technical support, they should be good enough to support us. When we reached out to them to assist with doing the PoC for our customer, they declined my request. Our customers were trying to access their data and when we asked certain questions from the Qlik folks, they were heavily focused on the licensing issue and wasted time with that while we could have been solving the problem. By comparison, when I speak with HVR technical support, they never ask anything like this. Rather, they will directly help us. They receive the problem and straightaway they will try to help us. This enables us to better speak with our customers. We are a partner, and when we want to reach out to the Qlik experts, we would like to receive answers. Overall, I would rate their support a four out of five. View full review »
Deputy Head of Unit at a government with 51-200 employees
We've had a team of consultants helping us directly. So we do not use support now. We are in the phase where we're really working with the consultants from Qlik now. View full review »
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