Qlik Sense Customer Service and Support
The customer service and support are responsive, not so fast, not always fast because there are some problems.
A little improvement is needed because there's a large first level of support with people who have no experience, and you need to escalate to get the right answer. So, the first level needs to be improved.
View full review »NA
NizarAhmad
BI & EIS Manager at Almarai Company Limited
The technical support provided by the Qlik Sense team isn't great as it's very slow. My team doesn't get many issues from the solution, so the need to contact support only happens once in a while, for example, every six months. At the moment, support is pathetic, and my company just has connections with Qlik management, so the issues get solved. Normally, you don't get a lot of issues with Qlik Sense.
View full review »Right now, I am implementing Qlik SaaS. I had a problem with Qlik Multi-Cloud. The vendor and Qlik gave me support in a few hours and I solved the problem.
View full review »Buyer's Guide
Qlik Sense
March 2024
Learn what your peers think about Qlik Sense. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Customer support is good, yet it could improve as sometimes it takes a little while for accurate responses.
View full review »The customer service is good, yet not the best. However, community forums help quite a lot in case of any Qlik-related technical queries.
View full review »LD
Luiz DePaula
IS Sr Reporting Specialist at Community Health Network of Connecticut, Inc.
The initial support has to come from the vendors, which is something I don't like much, as it can be costly. However, I believe they are starting to provide direct support in certain cases. The use of the Qlik Community is fantastic, as they have experts providing solutions and fixes in a timely manner as well.
View full review »So far, we have not had an issue that required support.
View full review »The tech support we received was great. They were very knowledgeable and explained things quite well. They were very gracious with their time. Obviously, they were charging us, but they were well trained. We received tech support through our vendor.
View full review »Support was extremely good in the early days of QlikView, possibly less so since Qlik has been sold.
View full review »Qlik's technical support is great.
View full review »Customer Service:
Qlik has always shown excellent service, from the communities to its partners to Qlik itself. They obviously value their customers.
Technical Support:
While I have hit a few problems that seemed new to the tech support teams, I've had a habit of doing that with other platforms over the years. Their tech support is excellent.
When they cannot solve a problem immediately, they make sure to stay in touch with us and, honestly, relate both the issues and their status. I can be patient as long as the support team is open with me. Qlik is.
View full review »MK
reviewer2101050
Sr Data Analyst at a consultancy with 501-1,000 employees
We use support from the community.
View full review »PF
Péter Fábián
Business Analyst at H-Hotels.com
Technical support could be better, but we don't need to contact them so often.
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Customer Service:
There is good customer service. There are no issues and they are very responsive.
Technical support is decent. There is a lot of passing around to other other technicians for escalation.
View full review »NB
Nahum Ben Binyamin
IT Manager at a reseller with 51-200 employees
Customer Service:
Cannot rate since I hadn't used it yet.
Technical Support:Technical support is very good due to the large active community.
Most of the technical advise which I implemented came from posts of members in the community.
View full review »MG
Marcelo Galano Nuñez
Analytics Technician at Eurofragrance, S.L.
Technical support is very good and quite fast; they have always provided help when I needed it.
View full review »PV
Petrus Van Biljon
Co-Owner at Alvarium
The support for this product is exceptional.
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Customer Service:
From the support group to the extensive user community network, we have received excellent support and customer service when faced with environmental or development issues or questions.
Technical Support:The support is thorough.
View full review »Customer service/support is good through the partner, as this is the suggested way to receive feedback.
View full review »AM
Ayodele-Makun
Pre-Sales Technical Consultant at a tech services company with 10,001+ employees
The Qlik community is very vibrant and you find or get answers to most issues to get you started.
View full review »TS
Tami Svensrud
Senior Business Intelligence Analyst at LA JOLLA GROUP, INC
Our interactions have all been through our vendor partner and they reach out on our behalf when needed.
View full review »AS
Aaron Seaman
Solutions Architect at Pekin Insurance Company
Customer support has been very helpful. Their support site has a vast wealth of support articles to help troubleshoot known issues.
View full review »SP
Srikanth Penumutchu
Works
Customer service is good.
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Customer Service:
Good.
Technical Support:Depends highly on the people attending the call, from excellent to poor.
View full review »Customer service and technical support are very good.
View full review »The technical support services are good.
View full review »I rate customer service and support seven out of ten.
View full review »JA
James-Anderson
Business Development/Medical Economics at a university with 5,001-10,000 employees
Excellent support with constant communications.
View full review »DS
reviewer1904634
Operations Officer Team Leader at a consultancy with 51-200 employees
I've never dealt with technical support in the past. I can't speak to how helpful or responsive they are.
View full review »ER
reviewer1083624
Manager at a tech services company with 201-500 employees
I have not needed to use the support, even though we paid for the support.
View full review »Unless you pay a premium for Priority support the experience is not great. For some issues, you might wait weeks before a resolution is reached.
View full review »Excellent customer service experience.
View full review »AK
Arthur Kancelarovicz
BI Specialist at a educational organization with 501-1,000 employees
Qlik has incredible consulting people and comprehensive support professionals, solving and clarifying any questions.
View full review »AP
Anh Thi Pham
Data Analyst Manager at Ho Chi Minh Securities Corporation
Good. But sometimes recently, very slow response .
View full review »Support has been fantastic. They are always helpful and quick.
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Customer Service:
Customer service is decent. There is a lot of passing off to other techs during the escalation process.
I would give technical support a rating of C+.
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Customer Service:
Customer service has been good and everything has been hands-on.
Technical Support:This type of interaction with Qlik is done in another area of my organization.
View full review »DL
Aus Ten
Application Specialist at Queensland Health
If we encounter issues then there is a lot of support available in the user forum.
View full review »Our experience with the support team has been fantastic.
View full review »PN
Paul Nockolds
Data Analyst at a media company with 1,001-5,000 employees
Customer Service:
I have not had any direct contact with customer service but the online community is very active and helpful.
Technical Support:Unsure; technical support is handled by our administrator.
View full review »JT
John Trevino
Manager Business Intelligence at a healthcare company with 201-500 employees
Customer Service:
Customer service is good.
Technical Support:Technical support is good.
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Customer Service:
The customer service is excellent and definitely care about the client.
Technical Support:I have not had to use the technical support.
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Customer Service:
I give the customer service a 9/10.
Technical Support:Technical support is the same, 9/10 (very satisfied).
View full review »TA
Thales Azevedo
Gerente de BI at a government with 201-500 employees
The technical support is good.
View full review »JL
Jarno Loubser
Managing Director at B2IT
Our team is extremely technically proficient because we've been around the Qlik product set for many years. It's not that common for us to need support from Qlik. If I have to be honest, in the last couple of years, their support has been okay when we needed it. I wouldn't say it's great. It's a little bit slow and unresponsive sometimes.
The last issue we had had to do with accessing the system via Apple devices with SSL certificates. The problem we had was that we implemented it for the customer with an additional security measure. It was a reverse proxy with its own SSL certificate and that used to work and then stopped working and Qlik hasn't been able to really help us to troubleshoot it properly. It was a nonstandard solution as far as they concerned.
They ended up responding and helping us within about 24 hours.
The support team is great.
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Customer Service:
Customer service is excellent.
Technical Support:Technical support is excellent.
View full review »ED
Ed Dallal
Founder, CEO, & President at Krystal Sekurity
PM
Prasad Mundewadi
Senior BI Systems Analyst at PTC
Good so far.
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Customer Service:
They're good, but sometimes lack in responding on time.
Technical Support:5/10 - really needs improvement, we can't be expected to spend large amounts of money in consulting fees every time we need something, especially when you're not providing training resources.
View full review »JP
Jay Pandya
Operations and Delivery Leader at a tech services company with 10,001+ employees
Technical support is quite good. It's comparatively really nice.
View full review »Technical support is poor: We definitely use community support.
View full review »I have not used Qlik tech support. I use the reseller.
View full review »I rate technical support 10/10.
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Customer Service:
Customer service is very good.
Technical Support:Technical support is good.
View full review »This area has to improve. Technical support is at a low level.
View full review »The Qlik community is the best way to improve, fix and learn the product. Qlik releases new version constantly.
View full review »Buyer's Guide
Qlik Sense
March 2024
Learn what your peers think about Qlik Sense. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.