Qlik Sense Customer Service and Support

Bruno Preti - PeerSpot reviewer
Direttore Progetti Speciali - Product Business Manager QLIK & Microsoft at Aldebra Spa

The customer service and support are responsive, not so fast, not always fast because there are some problems.

A little improvement is needed because there's a large first level of support with people who have no experience, and you need to escalate to get the right answer. So, the first level needs to be improved.

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NA
BI & EIS Manager at Almarai Company Limited

The technical support provided by the Qlik Sense team isn't great as it's very slow. My team doesn't get many issues from the solution, so the need to contact support only happens once in a while, for example, every six months. At the moment, support is pathetic, and my company just has connections with Qlik management, so the issues get solved. Normally, you don't get a lot of issues with Qlik Sense.

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Edgar Olmos Ascanio - PeerSpot reviewer
Data Intelligence Manager at a retailer with 1,001-5,000 employees

Right now, I am implementing Qlik SaaS. I had a problem with Qlik Multi-Cloud. The vendor and Qlik gave me support in a few hours and I solved the problem.

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Buyer's Guide
Qlik Sense
March 2024
Learn what your peers think about Qlik Sense. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Fernando Tonial - PeerSpot reviewer
Arquiteto de dados at Toccato Tecnologia em Sistemas

Customer support is good, yet it could improve as sometimes it takes a little while for accurate responses.

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Piyush Gaud - PeerSpot reviewer
Business Intelligence Manager at We Love X GmbH

The customer service is good, yet not the best. However, community forums help quite a lot in case of any Qlik-related technical queries.

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LD
IS Sr Reporting Specialist at Community Health Network of Connecticut, Inc.

The initial support has to come from the vendors, which is something I don't like much, as it can be costly. However, I believe they are starting to provide direct support in certain cases. The use of the Qlik Community is fantastic, as they have experts providing solutions and fixes in a timely manner as well.

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Ian Hume - PeerSpot reviewer
Junior Business Intelligence Developer at Energetics

So far, we have not had an issue that required support.

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LesCampbell - PeerSpot reviewer
Audit Data Analyst at a energy/utilities company with 501-1,000 employees

The tech support we received was great. They were very knowledgeable and explained things quite well. They were very gracious with their time. Obviously, they were charging us, but they were well trained. We received tech support through our vendor. 

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Steve C - PeerSpot reviewer
Senior BI Consultant at a financial services firm with 10,001+ employees

Support was extremely good in the early days of QlikView, possibly less so since Qlik has been sold.

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Prashant Baste - PeerSpot reviewer
Sr. Solution Architect at Team Computers

Qlik's technical support is great.

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it_user724317 - PeerSpot reviewer
Manager, BI Strategy and Architecture at PayPal

Customer Service:

Qlik has always shown excellent service, from the communities to its partners to Qlik itself. They obviously value their customers.

Technical Support:

While I have hit a few problems that seemed new to the tech support teams, I've had a habit of doing that with other platforms over the years. Their tech support is excellent.

When they cannot solve a problem immediately, they make sure to stay in touch with us and, honestly, relate both the issues and their status. I can be patient as long as the support team is open with me. Qlik is.

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MK
Sr Data Analyst at a consultancy with 501-1,000 employees

We use support from the community. 

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PF
Business Analyst at H-Hotels.com

Technical support could be better, but we don't need to contact them so often.

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it_user38577 - PeerSpot reviewer
Manager Global IT Architecture at a transportation company with 10,001+ employees
Customer Service:

There is good customer service. There are no issues and they are very responsive.

Technical Support:

Technical support is decent. There is a lot of passing around to other other technicians for escalation.

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NB
IT Manager at a reseller with 51-200 employees
Customer Service:

Cannot rate since I hadn't used it yet.

Technical Support:

Technical support is very good due to the large active community.

Most of the technical advise which I implemented came from posts of members in the community.

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MG
Analytics Technician at Eurofragrance, S.L.

Technical support is very good and quite fast; they have always provided help when I needed it.

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PV
Co-Owner at Alvarium

The support for this product is exceptional.

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it_user668088 - PeerSpot reviewer
Director, Supply Chain Services Operations at a healthcare company with 1,001-5,000 employees
Customer Service:

From the support group to the extensive user community network, we have received excellent support and customer service when faced with environmental or development issues or questions.

Technical Support:

The support is thorough.

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Adam Abwat-Johnson - PeerSpot reviewer
BI Developer at Soak.com

Customer service/support is good through the partner, as this is the suggested way to receive feedback.

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AM
Pre-Sales Technical Consultant at a tech services company with 10,001+ employees

The Qlik community is very vibrant and you find or get answers to most issues to get you started.

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TS
Senior Business Intelligence Analyst at LA JOLLA GROUP, INC

Our interactions have all been through our vendor partner and they reach out on our behalf when needed. 

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AS
Solutions Architect at Pekin Insurance Company

Customer support has been very helpful. Their support site has a vast wealth of support articles to help troubleshoot known issues.

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SP
Works

Customer service is good.

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it_user632943 - PeerSpot reviewer
Senior Analyst at a construction company with 5,001-10,000 employees
Customer Service:

Good.

Technical Support:

Depends highly on the people attending the call, from excellent to poor.

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it_user421155 - PeerSpot reviewer
Solution Engineer - QlikView/Qlik Sense at a consultancy with 10,001+ employees

Customer service and technical support are very good.

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FerranGarcia - PeerSpot reviewer
Solution Architect at Red Hat

The technical support services are good.

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Marco Antonio Sanchez Bustos - PeerSpot reviewer
Genral manger at Solintegra AS

I rate customer service and support seven out of ten.

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JA
Business Development/Medical Economics at a university with 5,001-10,000 employees

Excellent support with constant communications.

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DS
Operations Officer Team Leader at a consultancy with 51-200 employees

I've never dealt with technical support in the past. I can't speak to how helpful or responsive they are. 

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ER
Manager at a tech services company with 201-500 employees

I have not needed to use the support, even though we paid for the support.

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it_user123129 - PeerSpot reviewer
Data Visalization Architect at MSD

Unless you pay a premium for Priority support the experience is not great. For some issues, you might wait weeks before a resolution is reached.

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it_user123936 - PeerSpot reviewer
Sr Programmer Analyst at a energy/utilities company with 501-1,000 employees

Excellent customer service experience.

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AK
BI Specialist at a educational organization with 501-1,000 employees

Qlik has incredible consulting people and comprehensive support professionals, solving and clarifying any questions.

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AP
Data Analyst Manager at Ho Chi Minh Securities Corporation

Good. But sometimes recently, very slow response .

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it_user864747 - PeerSpot reviewer
Strategy & Solutions Manager at Odyssey Logistics & Technology Corporation

Support has been fantastic. They are always helpful and quick.

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it_user491040 - PeerSpot reviewer
Application Support at a retailer with 1,001-5,000 employees
Customer Service:

An eight out of 10.

Technical Support:

A nine out of 10.

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it_user38577 - PeerSpot reviewer
Manager Global IT Architecture at a transportation company with 10,001+ employees
Customer Service:

Customer service is decent. There is a lot of passing off to other techs during the escalation process.

Technical Support:

I would give technical support a rating of C+.

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it_user668328 - PeerSpot reviewer
P&C Underwriting Analyst at a insurance company with 10,001+ employees
Customer Service:

Customer service has been good and everything has been hands-on.

Technical Support:

This type of interaction with Qlik is done in another area of my organization.

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DL
Application Specialist at Queensland Health

If we encounter issues then there is a lot of support available in the user forum.

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it_user672036 - PeerSpot reviewer
Financial Analyst at Rockford Orthopedic Associates, LTD.

Our experience with the support team has been fantastic.

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PN
Data Analyst at a media company with 1,001-5,000 employees
Customer Service:

I have not had any direct contact with customer service but the online community is very active and helpful.

Technical Support:

Unsure; technical support is handled by our administrator.

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JT
Manager Business Intelligence at a healthcare company with 201-500 employees
Customer Service:

Customer service is good.

Technical Support:

Technical support is good.

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it_user672036 - PeerSpot reviewer
Financial Analyst at Rockford Orthopedic Associates, LTD.
Customer Service:

The customer service is excellent and definitely care about the client.

Technical Support:

I have not had to use the technical support.

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it_user665919 - PeerSpot reviewer
Senior Business Intelligence Manager at a pharma/biotech company
Customer Service:

I give the customer service a 9/10.

Technical Support:

Technical support is the same, 9/10 (very satisfied).

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TA
Gerente de BI at a government with 201-500 employees

The technical support is good.

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JL
Managing Director at B2IT

Our team is extremely technically proficient because we've been around the Qlik product set for many years. It's not that common for us to need support from Qlik. If I have to be honest, in the last couple of years, their support has been okay when we needed it. I wouldn't say it's great. It's a little bit slow and unresponsive sometimes.

The last issue we had had to do with accessing the system via Apple devices with SSL certificates. The problem we had was that we implemented it for the customer with an additional security measure. It was a reverse proxy with its own SSL certificate and that used to work and then stopped working and Qlik hasn't been able to really help us to troubleshoot it properly. It was a nonstandard solution as far as they concerned.

They ended up responding and helping us within about 24 hours.

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it_user667338 - PeerSpot reviewer
Director Business Intelligence at Bridgehampton National Bank (BNB)

The support team is great.

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it_user667338 - PeerSpot reviewer
Director Business Intelligence at Bridgehampton National Bank (BNB)
Customer Service:

Customer service is excellent.

Technical Support:

Technical support is excellent.

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ED
Founder, CEO, & President at Krystal Sekurity
Customer Service:

It's excellent.

Technical Support:

It's very good.

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PM
Senior BI Systems Analyst at PTC
it_user545430 - PeerSpot reviewer
Capacity Analyst at a security firm with 10,001+ employees
Customer Service:

They're good, but sometimes lack in responding on time.

Technical Support:

5/10 - really needs improvement, we can't be expected to spend large amounts of money in consulting fees every time we need something, especially when you're not providing training resources.

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JP
Operations and Delivery Leader at a tech services company with 10,001+ employees

Technical support is quite good. It's comparatively really nice. 

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it_user319260 - PeerSpot reviewer
R&D Manager and Co-Owner at a tech services company with 51-200 employees

Technical support is poor: We definitely use community support.

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it_user580359 - PeerSpot reviewer
IT specialist at a financial services firm with 501-1,000 employees

I have not used Qlik tech support. I use the reseller.

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it_user659991 - PeerSpot reviewer
Supervisor of Business Intelligence at a financial services firm with 501-1,000 employees
Customer Service:

An eight out of 10.

Technical Support:

An eight out of 10.

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it_user745797 - PeerSpot reviewer
Business Intelligence Data Analyst at a financial services firm with 201-500 employees
Customer Service:

A nine out of 10.

Technical Support:

A nine out of 10.

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it_user491532 - PeerSpot reviewer
Procesbeheerder - afdeling ICT at a retailer with 1,001-5,000 employees
Customer Service:

7/10

Technical Support:

8/10

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it_user220716 - PeerSpot reviewer
Partner at a consultancy with 51-200 employees

I rate technical support 10/10.

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it_user655716 - PeerSpot reviewer
Lead QlikView Architect/Manager at a tech company with 5,001-10,000 employees
Customer Service:

Customer service is very good.

Technical Support:

Technical support is good.

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it_user121926 - PeerSpot reviewer
BI Expert at a tech services company

This area has to improve. Technical support is at a low level.

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it_user388488 - PeerSpot reviewer
IT Analyst at a government with 501-1,000 employees

The Qlik community is the best way to improve, fix and learn the product. Qlik releases new version constantly.

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Buyer's Guide
Qlik Sense
March 2024
Learn what your peers think about Qlik Sense. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.