QlikView Customer Service and Technical Support

Harlan Webber
Vice President, Business Continuity Manager / Information Security Officer / Project Manager at a financial services firm with 10,001+ employees
Technical support is excellent, the user groups are really good, and outside of that, there are excellent web resources via YouTube (e.g. AnswerSharks) that have evolved. In reference to user training, I sent people to these sources even more than to QlikTech themselves. I left my firm just before QlikTech was finally given the go-ahead to design some product solutions for us. (Having ad-hoc users design things worked, but it was time to get more polished internal- and customer-facing solutions to take us to the next level.) View full review »
Felipe Carrera
Solutions Manager Business Intelligence at a marketing services firm with 51-200 employees
Technical support is good, but could be improved. View full review »
Christopher Darling
Business Intelligence Data Architect at a construction company with 1,001-5,000 employees
Customer service and support from QlikView South Africa is first rate. They respond quickly, and are always friendly, professional and very efficient. View full review »
Roy Yung
Data Architect at a comms service provider with 1,001-5,000 employees
Actually, I can’t remember any issue that I was required to check with customer service or technical support. For nearly all of my questions, I can get answers in the Qlik community. View full review »
it_user140223
Marketing Intelligence Analyst at a financial services firm with 501-1,000 employees
I have not dealt with technical support or customer service. We have an implementation area that deals with technical support for server related matters, however, we got the installation and support through a reseller. In our case, internally for all technical support related matters we have to go through our internal channels and processes and in turn if it is something that they cannot handle, they go through the reseller for resolution. View full review »
Ronald Schlageter
IT Admin at a logistics company with 501-1,000 employees
Issues with the software itself are really rare; we just needed help implementing license keys after installation because direct internet access on the server was not available one time during setup. We always get help within a short / acceptable time. Normally, we just use the big user community for further help or information. View full review »
Vyacheslav Koval
Board of Management with 501-1,000 employees
We have both technical support and support in the development model from the local partner of QlikView. I would rate it at a very high level. View full review »
it_user181071
Information System & Business Enterprise Manager at a government with 1,001-5,000 employees
Customer and technical support are fine. Account manager deals well with the added layers of demand that come from being a government client — purchasing is always more complicated. View full review »
it_user186759
Developer with 501-1,000 employees
I have not had direct contact. Currently (with Qlik Sense), I am working with Qlik local partners, not directly. View full review »
Irshaad Doolarkhan
Information Publishing Portfolio Manager at a comms service provider
Our implementation provider is very capable, but it is important to partner with a vendor who has industry, regional and technological capabilities, as this cuts down the time to develop customised requirements. Also, it is not necessary to limit yourself to one vendor and lots of freelancers are cost effective for specific requirements. View full review »
it_user381693
FSI IT Consulting Manager at Deloitte Portugal
Strong customer service, not as strong on the technical part, and the community is still a bit underdeveloped. View full review »
it_user198027
Director, Business Analytics at a recruiting/HR firm with 51-200 employees
Technical support is average. View full review »
Bernard Barnard
Head of Qlikview IT at a financial services firm with 10,001+ employees
I rate technical support 10/10, excellent. Qlik as well as our local QlikView Partner, QlikView SA, provides extremely good service and support. There is also an extremely large and active online community. View full review »
it_user225840
Business Analyst ( Marketing BI Analytics) at a tech vendor with 10,001+ employees
We did not seek technical support. I simply researched answers in forums and through Google searches, blogs etc. View full review »
Shabaz Shaikh
Software Developer at a construction company with 10,001+ employees
Franky speaking, I have never contacted technical support. View full review »
it_user120957
Business Information Expert Performance Measurement at a manufacturing company with 10,001+ employees
Good, quick responses and mostly the support team is very knowledgeable. You don't have to go through multiple layers that delay the resolution, like with some other products we have experience with. View full review »
Allen473
Senior Business Analyst at a logistics company with 1,001-5,000 employees
I rate technical support 6/10. View full review »
AyodeleMakun
Qlik Technical Consultant at a tech services company with 11-50 employees
The Qlik community is very vibrant and you find or get answers to most issues started or any other areas. View full review »
Angel Monjarás
Product Specialist and Education Services at a consultancy with 501-1,000 employees
Customer Service: Customer service is almost always spotless. Technical Support: Tech support is efficient, but seldom necessary due to the very large and dynamic user community. View full review »
BIConsultant345
Business Intelligence Consultant at a tech services company with 501-1,000 employees
I rate the level of customer service and technical support 9/10. View full review »
it_user416430
Business Intelligence Consultant at a software R&D company with 51-200 employees
Technical support are quite helpful. We are a Qlik partner and they are willing to help out with issues. Sometimes, they ask for feedback when a new version is released. View full review »
it_user342081
Information Systems Development Manager(Senior) – Divisional Manager at a financial services firm with 1,001-5,000 employees
Technical support is 3/10. View full review »
Steve Cornett
Solution Architect at a healthcare company with 1,001-5,000 employees
Technical support is very good. View full review »
Ludwig Augiron
BI Consultant at a financial services firm with 10,001+ employees
I rate the level of customer service and technical support 8/10, efficient. View full review »
Pedro Cunha
Senior BI Consultant (Qlikview) at a tech services company with 51-200 employees
Technical support is very good. They are always available on providing guidelines. View full review »
it_user213993
Analyst Control and Monitoring at a energy/utilities company with 501-1,000 employees
We have a good support here in Ecuador. In fact, we have an SLA with Grupo Novatech with specific times for technical support. View full review »
Carlosedubarreto
Analista de inteligencia de mercado at a university with 1,001-5,000 employees
Technical support is very good. Every question I had, there was someone to help me. View full review »
it_user305934
Business Intelligence Director at a tech services company with 51-200 employees
Technical support is outstanding. View full review »
it_user401796
IT Manager at a Consumer Goods with 501-1,000 employees
The consultant company that sold us the product provides us with follow-up service. At the moment, we are satisfied. View full review »
Rania Samra
Database Expert at a university with 501-1,000 employees
Support and customer service are highly rated. View full review »
it_user238098
Reporting Analyst at a insurance company with 1,001-5,000 employees
Qlik's support model for everyone except large enterprises is through consultant partners, so it depends on the quality of the partner. On the whole, they seem to be good. View full review »
Leander du Plessis
Data Analyst at a financial services firm with 501-1,000 employees
Technical support is good. View full review »
it_user363234
Managing Partner at PBS
QlikView has a very good developer community where you can find support from the other developers. View full review »
BIConsultant870
Business Intelligence Consultant at a tech services company with 501-1,000 employees
Technical support is very good. View full review »
it_user176133
Consultant at a tech services company
The Qlik support team is very active & responsive. Issues are mostly resolved on time. View full review »
it_user235527
IT Manager / Specialist at a insurance company with 501-1,000 employees
I rate technical support 8/10. View full review »
it_user225189
BI Project Leader with 1,001-5,000 employees
Technical support is good, but needs to be better for our local service. View full review »
it_user356589
Managing Director at a tech services company with 501-1,000 employees
Technical support is very good. View full review »
Mindy Kay
Solution Engineer - QlikView/Qlik Sense at a consultancy with 10,001+ employees
Customer service and technical support are very good. View full review »
BIAnalyst643
BI Expert at a tech services company with 201-500 employees
Technical support is very good. View full review »
it_user299343
Service Delivery Manager - EABL at a Consumer Goods with 501-1,000 employees
Technical support was super, can't complain. View full review »
DecisionSupMgr214
Decision Support Manager at a university with 1,001-5,000 employees
Technical support is good. View full review »
it_user374679
IT Admin at a insurance company with 501-1,000 employees
Technical support is best in class. View full review »
Alexis Hadjisoteriou
Partner with 51-200 employees
Customer Service: Excellent Technical Support: Excellent View full review »
it_user354570
Consultor QlikView at a tech services company with 501-1,000 employees
Technical support provides high-level service. View full review »
Per Hemström
Partner at a consultancy with 51-200 employees
I rate technical support 10/10. View full review »
it_user130470
Technical Associate at a real estate/law firm with 10,001+ employees
Technical support is OK. View full review »
projectm203682
Project Manager, Global Business Intelligence & Analytics at a media company with 1,001-5,000 employees
Technical support is OK. We work with a vendor partner. We have no direct interaction with Qlik. View full review »
Patricio Honore, M.S.
Analyst - Business Applications at a pharma/biotech company with 10,001+ employees
Customer Service: Customer service is outstanding. Technical Support: Technical support is great. View full review »
assistan867504
Assistant Manager at a tech vendor with 10,001+ employees
Support is very good. View full review »
Jordi Xirgo
IT Specialist at a local government with 1,001-5,000 employees
Technical support is 8/10. View full review »
MISGeneralMgr875
MIS General Manager at a engineering company with 501-1,000 employees
It’s quite good and their response time is quick. View full review »
it_user114843
Senior Manager at a consultancy with 10,001+ employees
Technical support is excellent. View full review »
Manager254
Manager at a financial services firm with 51-200 employees
Technical support is OK. View full review »
reviewer667746
Beslutstödsutvecklare
Customer Service: Customer service is very good. Technical Support: Customer service is excellent. View full review »
Mgr457
Assistant Manager - Solution Consulting at a consultancy with 1,001-5,000 employees
I rate Qlik’s technical support on the high side. View full review »
reviewer78468
Senior IT Business Partner at a manufacturing company with 501-1,000 employees
An eight out of 10. View full review »

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