The vendor was excellent.

We implemented through a vendor and would recommend they were very helpful.

A mixture of both, vendor supplied a large team from differing locales. Knowledge was excellent from the core vendor team.

We had on-site support to help us with the implementation process as this was something we were completely new to. From my own experience, and in discussing with my colleagues, it is clear that we were collectively impressed with the expertise and assistance we received as we came to terms with the new system. We were able to make the transition surprisingly quickly and efficiently.