Quadient Inspire Room for Improvement

reviewer1020249
Data and Laser Executive at a marketing services firm
The help system is quite thorough if you know where to look, but I find that its search facility is perhaps not as extensive as it might be and often returns fairly random results unless the search terms used are very specific. It would also be advantageous for more help with regards to scripting as I'm still something of a novice when it comes to that. But in fairness, it should be pointed out that the provider does have a very good support network in place with expert users proving most helpful. Quadient University is a valuable resource where experienced users are on hand to provide prompt solutions to even complex problems; even sometimes going to the lengths of creating example scripts and workflows to carry out the required task. View full review »
Tomaž Juvančič
Consultant at a consultancy with self employed
Quadient has always been a leader in innovation, and the existing functionality that has been around for at least two years cannot really be improved further. What can be improved are the new additions to the solution. View full review »
David Nixon
Senior Technical Consultant at a consultancy with 11-50 employees
Many of the features that are problematic in the version that we use (R10.4) are resolved in later releases (R12 is current). The one area that Quadient (historically) has been weak in is in the licensing and cost for some modules. Quadient are aware of this and are being proactive in improving this aspect. They have a great roadmap and understanding of the ever-evolving CCM industry, actively seeking out feedback from users and insights on how they can continuously improve the product. View full review »
Jamie Vidamour
User
The power and depth of the product mean that it can be quite difficult to see everything that is going on. Quite often we end up with 10 or more nested levels of tables and flows. I'm not sure how you make this easier to see but the right solutions would have huge benefits. View full review »
Bob Karpel
Programming Specialist at a marketing services firm with 10,001+ employees
In the (near) future I would love to be able to merge Excel XLS data with the same level of ease that we can currently merge CSV data sources (including text attributes, which are lost when using the CSV format). View full review »
Bob Karpel
Programming Specialist at a marketing services firm with 10,001+ employees
Documentation could always use some improvement, especially on something this complex and varied. That being said, the documentation has been steadily improving over the past 15 years that I've been using it. View full review »
ferenc.zsibrek
PSO Consultant at Evrofin
The product would be improved with the inclusion of support for address cleansing in all of the EU countries. View full review »
Mitch Kocen
User
* More flexibility in editing * Better bullets and number formatting. View full review »
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