Qualys VMDR Customer Service and Support
Our CSM has awesome, however, support is often overseas at conflicting hours. Support seems to follow scripts and forces us to go through the same scripts. Some solutions required months from Qualys to implement.
View full review »Presently on my own part, I've not been able to experience the support, but I can search the technical algorithm of which I've not yet got any reports.
Technical support is pretty good. It is very easy to get support from the global team, at least for us. We don't depend on local partners, which is great due to the fact that, whenever you are acting in 10 or 11 countries, local partners can be an issue. The language barriers, et cetera, can be an issue. That's why it is great to have responsible global support.
View full review »Buyer's Guide
Qualys VMDR
March 2024
Learn what your peers think about Qualys VMDR. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
I am not happy with the technical support because I had a very bad experience with them. On a scale of one to five, I would give Qualys tech support a two.
View full review »MS
reviewer1324734
Information Security Manager at a outsourcing company with 51-200 employees
I maybe had one meeting trying to understand how to build the dashboards, however, my colleague is the one that was selected to handle the solution and works closely with technical support. From what I heard, they've been great.
View full review »We've had very few technical issues, and the customer support team has quickly resolved issues we've had.
View full review »We haven't often needed support from Qualys but when we have needed it, they have been quick to respond and resolve our issues.
They do offer a lot of support in the form of training for users. They also offer labs. The technical teams are reachable. Technical support is quite good with them.
View full review »The solution's technical support is excellent and responsive.
View full review »Technical support is good. We always get a quick response.
View full review »JT
Jerome TOUTEE
Former Employee of Orange Business Services as Head of Security Engineering at a comms service provider with 5,001-10,000 employees
The solution's technical support team replies with generic answers. The quality of the response could be better.
View full review »AZ
AvaisZaidi
Assistant Manager Solutions at Mutex Systems Pvt. Ltd.
Support could be a little bit faster. I haven't been granted access to their support portal, but I have a technical support engineer who's always available, and there is only one person I can talk to. But the problem is if he's absent, I'm left waiting for access to his portal.
View full review »JO
reviewer1145985
Manager, Info Security Planning & Architecture at a comms service provider with 10,001+ employees
Qualys' technical support is very responsive.
View full review »Qualys' technical support is quite good.
View full review »KD
reviewer1421982
AVP - Information Security at a financial services firm with 10,001+ employees
The technical support has been fine. We're getting the required support we need when we need it. I'd say we're pretty satisfied in that regard.
View full review »The product's support is not very helpful. They suggest things that we already know.
View full review »AL
AntonyLai
Sr Security Engineer at Jardine Matheson Limited
Qualys' customer service could be better.
View full review »PK
reviewer1708782
Senior Security Consultant at a tech services company with 10,001+ employees
Technicals support is pretty good. Since I've been working in this, they've been friendly and straightforward, and we were able to get the most out of them.
We have suggested areas for improvement, and they have been working on them. They always make a good impression on us.
View full review »NS
Nagaraj Sheshachalam
Lead Cyber Security engineer at a manufacturing company with 10,001+ employees
Most of the time technical support has been through emails; calling is a back feature. It's not as easy compared to that of Veracode.
View full review »AP
Anusha Patnaik
IRM Technical Consultant at Shell
The customer support is very bad. When we submit a ticket, we do not get a response immediately.
View full review »RR
RaghunandanRaju
Senior Vulnerability Analyst at a comms service provider with 10,001+ employees
The tech support acted quickly and responded quickly to our tickets. There was a good response time.
View full review »BM
reviewer1248798
Sr. Manager, Vulnerability Management at a transportation company with 10,001+ employees
We engage with technical support often. There could be some improvements made.
View full review »BV
reviewer2004561
Security Specialist at a financial services firm with 1,001-5,000 employees
We have a dedicated Qualys team of two persons assisting us with the implementation.
I rate the technical support an eight out of ten. They have really good support.
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Customer Service:
Very good! I think I would give them 10/10 because in Latin America the service was excellent.
Technical Support:Again, I would give them 10/10, as the documentation is so good and all is clear, but if you have a doubt, technical support was always concise and had a quick answer. Also the community helps a lot.
View full review »SH
Dr. SureshHungenahally
Chief Executive Officer at Suraksha
Technical support is fantastic.
View full review »PW
reviewer1460919
Global Infrastructure Architect at a energy/utilities company with 5,001-10,000 employees
Technical support is great and we've never really had a problem. They're always there if we need them.
View full review »AK
reviewer1228836
Solutions Architect at a tech services company with 10,001+ employees
The technical support for this solution is good. We are required to solve any kind of security issue whin two hours, so these are critical tickets. The entire instance usually has to come down until the fix is delivered.
View full review »I have used the support from Qualys Container Security and they could improve their knowledge.
I rate the support from Qualys Container Security a two out of five.
View full review »AH
reviewer1794927
Senior Manager Network Design at a computer software company with 51-200 employees
Qualys VM could improve by having more skilled support personnel.
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Customer Service:
Support is available 24/7 via phone and e-mail. Remote session support is also available.
Technical Support:They have excellent expertise.
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Customer Service: Good – 4 out of 5Technical Support: Good – 4 out of 5
View full review »
FG
reviewer1820922
President and CEO at a non-profit with 11-50 employees
Qualys has an impeccable, readily available technical support team.
View full review »SS
Sujit Sharma
Information Security Engineer at a tech services company with 1,001-5,000 employees
I have not had a need to deal with Qualys tech support.
View full review »
Customer Service:
Excellent, the Qualys support team always helps on a priority basis.
Technical Support:Excellent!
View full review »JS
reviewer1781004
GM Network Information Security at a tech services company with 1,001-5,000 employees
The technical support was very good from Qualys VM.
View full review »MM
reviewer1258674
Director for global support at a tech vendor with 1,001-5,000 employees
I used to run technical support there. So, I didn't need to go for support.
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Customer Service:
The customer service level is very high. All the requests made to the reseller were fulfilled in a very short time.
Technical Support:We didn’t need to use Qualys technical support as the product was very stable, and our knowledge of the product was enough to fulfil all the clients needs.
View full review »ME
reviewer1674711
Senior Cyber Security Specialist at a tech services company with 1,001-5,000 employees
I did not contact technical support.
View full review »MM
reviewer1500162
Chief Information Officer/Senior Vice President at a tech services company with 51-200 employees
They provide a lot of free virtual training to really understand the technology and the solution. That's a plus for them.
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Customer Service:
I have never had to interact with them. I get most of the information on the forums, and even there the responses are lighting fast. As far as actually talking to someone, I personally have never had to speak to Qualys support.
Technical Support:It's great. The users on the forums are very knowledgeable and eager to help. If I need a quick answer I will always get one from the support forum.
Technical staff are excellent.
View full review »OO
Omar ORta
Director Transformación Digital at oesia
The technical support is very good and they have it both in Spanish and English.
View full review »
Customer Service:
The support needs to improve a lot, their response is absolutely slow. I have had terrible experience with support over the years.
Technical Support:I would rate it great because of its improvement since I have had terrible experiences in the past.
View full review »LH
reviewer1399569
Senior Consultant at a tech services company with 11-50 employees
The technical support is pretty good, though sometimes the response time could be better.
View full review »KR
Reviewer214
Senior Information Security Engineer at a financial services firm with 501-1,000 employees
The tech support is helpful. When we initially open a ticket, we get response within five minutes. Then, they open a case and we receive input from tech support within 24-48 hours with a Q-ID.
View full review »Our experience is that the problems we send them take too much time to resolve. For example, we opened a case for the problem I mentioned earlier, the vulnerabilities with Windows 7 and Server 2008 where it's trying the wrong patch. It took them a long time to even give us the correct explanation. So this is a problem.
View full review »HH
Engineer10496
Network and security Pre-sales Engineer at a tech services company with 51-200 employees
Because we are in the Middle East, we deal with the office in Dubai. You cannot imagine how supportive they are. They are amazing in their response.
View full review »RB
reviewer1342815
Consultant at a media company with 51-200 employees
I haven't needed to use technical support.
View full review »PL
reviewer1307133
IT Consultant Supervisor at a financial services firm with 5,001-10,000 employees
We haven't had problems up until this point that required technical support. The solution can run by itself and generate reports. We didn't have any issues that would need us to call technical support.
View full review »VM
reviewer1189266
Consultant at a tech services company with 11-50 employees
I've never used the technical support. Documentation is simple and complete.
Buyer's Guide
Qualys VMDR
March 2024
Learn what your peers think about Qualys VMDR. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.