We did it with KACE directly.

We engaged professional services.

We originally purchased through a vendor (from what I can remember) and it was installed via a Dell trainer/remote software etc. 

We originally had it on an appliance. I was the one who did the virtual upgrade. It was very complex to get it first setup. However, Quest was very helpful in getting that done. I would not have been able to do it without some of their help. The migration took days (close to a week).

We didn't use a third-party integrator or reseller. We did it internally.

In our case, just myself and another user were enough for deployment. It is too expensive to involve more people in KACE management.

Two people are maintaining the product. 

We used a reseller to help with the deployment. I talked with them a little and didn't have any issues with them.

Two to four people are needed for deployment. In my environment, we have a network administrator and me as an administrator for the system. There are also one or two other administrators for the solution in my company.

I was the project manager on the deployment of the solution. I was involved in learning about it, getting a demo server going, purchasing it, and then deploying it once we purchased it. So, I have been involved from day one.

We had the initial setup done by a service provider, which was ok. However, there were still a lot of question marks. Another company really helped us later. We also used another service provider who was once a technician at Quest, working as self-employed. We came very far with him and that gave us another boost, so we achieved more productivity after he showed us a few tricks.

We are now dealing with Software Factory GmbH from Nürtingen. They are very professional and have a solution for all our problems. It does cost extra, but Software Factory GmbH from Nürtingen really knows their business. They are much better than the provider for the initial setup.

Internally, two of us were required for deployment, a colleague and me.

We completed the deployment on our own and I am responsible for performing the updates.

We purchased KACE through a reseller, Netrix.

It was deployed in-house by my former director, with assistance from technical support. At that time, it was Dell technical support.

One person is enough for maintenance because it is not hard at all. Click a button and it's updated. You also have to make sure that your host is updated. It's pretty simple.

If I was on the outside looking in, where I had never dealt with it before, based on everything it does I would think it is quite complicated to operate and keep functional. It's definitely the opposite of that.

We had professional services assist us with the deployment. I can't remember if they actually came on-site or if we did it remotely. 

Our experience with Quest support has always been great. Any of our interactions with them have always been spot on.

The vendor was, without a doubt, an expert. We assisted and learned everything they could teach us.

The initial setup was done with our consultant, Stephan Sporrer, from OFF LIMITS IT. At that time it took five days, but at that time we also scripted all the software installations we have. He also taught us how to use it.

Setup took longer the first time because he had to teach us the whole system. Now, if I had to set up a whole new environment, it would take half a day because I know how it works.

When we bought it, there was an implementation period. We were one-on-one with somebody who walked us through the setup process. A little after that, we customized some stuff a bit more for our environment.

We worked with a vendor team, and they were excellent.

The initial implementation was through Dell. They were excellent.

We completed the deployment in-house.

At the time when we bought it, it was a Dell product. Since then, Dell sold it to Quest. Dell provided a third party to help with the installation.