This product is not a one-stop shop for everything that I need but it gets really close.

I would rate this solution a nine out of ten.

I would advise just looking at the size of the environment in the end in terms of where you're going to end up. You have to make sense of the environment.

I would also advise others to take the time to learn about the system. There is a lot that it can do. We've had it going on 20 years. There is still stuff that we don't really know how to use or don't utilize to the capacity that we could. That's just because we have never taken the time or had the time to learn all of the pieces and parts and how to do different things within it. My recommendation would be to learn as much as you possibly can out of the box. Learn as much as you can and as quickly as you can to be able to utilize it because you'll never regret it.

From what I have seen, it is hands down a 10 out of 10.

We found other municipal companies in the area that were using it, and we went and met with them to get their use cases and their experience. If anyone is looking into using it, I would recommend talking to people who have implemented it and seeing if it's going to meet their needs. I highly recommended it as a chosen solution, just for the fact that it's end-to-end. It's extremely robust and reliable, and their professional services and their support teams are stellar.

I would rate Quest KACE Systems Management a 10 out of 10.

K1000 just works - plain and simple.

Do a lot of research and make sure it fits your use case. If you're a small business, the likelihood of it being worth it to you in my opinion is minimal. If you've got a large environment where you can dedicate technical resources for managing the KACE system, onboarding and offboarding users monthly, and supporting a good number of devices and applications then maybe it works. But for a small business, is the juice worth the squeeze? I don't know.

I would like to rate the solution nine out of ten.

Absolutely leverage the software update catalog that you can put together and implement. Brush up on your batch scripting because that is very important. Those are the main things that really helped us. 

The software distribution takes some research to figure out how to do. You will just have to spend some time learning how to do it.

Our mobile devices are managed separately.

I would rate this solution as an eight out of 10.

Compliance is not really a big deal for us. We're not beholden to audits and the like. But if we were, KACE would certainly help. In my last company, I was beholden to audits, and I used the reporting and compliance management frequently. All the other features I mentioned are important for compliance, because you can't do compliance management without them. You can't hold yourself liable for software licensing if you don't have the software licensing built into the system and no way to reconcile it. The same is true for hardware and hardware licensing, as well as patch management. It's all tied together.

On a scale of one to 10, KACE goes up to 11.

Overall, I would rate the solution an eight out of ten. 

I would rate it a nine out of 10. It could be improved a little bit more. 

As far as the SDA goes, definitely look at the options for customizing your own images. I had problems with my images as far as the built-in system imaging went. But once I switched over to customizing my own images, I had fewer issues with imaging computers. And when it comes to the SMA, definitely take advantage of asset management and its scripting capabilities. They have significantly helped me and our organization.

It is very important for me to see that there is one GUI/website where I can have an overview of my computers and environment, see which computers are healthy, which ones might be damaged, or if everything is fine with the software. Another thing is that I can distribute software with executable files using the system. This was also a very important reason to use SMA because we have so many software systems where you get only a setup executable file, not an MSI file to convert the executable file, which is sometimes very time-sensitive.

I had a very good start with the software because I had training with one of the specialists from Dell EMC in the past, which was very good. Now, it is very intuitive for me to use the software, which is also very good. It is very clear. You can look for information in one of the paths, such as, home inventory monitoring and asset management. 

When you buy this software, use a bit more money and buy a training program as well. What you learn in such a short amount of time when you get the training is so much more valuable than when you do trial and error for yourself. That is my advice. They will help you to configure your environment in a very short time, then you can use it very quickly.

Mobile device management is not very important for us at the moment because we only use our physical PCs and sometimes our laptops. I have used tablets as well. However, for mobile devices, we don't distribute software on these kinds of systems. 

I am on a way to using KACE's Systems Deployment Appliance in the future. At the moment, we only use KACE SMA, but I want to try to buy SDA as well. I hope that I can this year. It makes total sense to use SDA as well when you use SMA. Both systems are integrated with one another. At the moment, we have installed the operating system on the computer physically. This is a very bad time with the pandemic, as it is very difficult for us to go to our workplace and into the computer rooms. Doing our work there physically is not possible now. I live in the UK at the moment and my work is in Berlin, Germany, so it is very difficult for me to go there and install new hardware. However, I am looking forward to getting SDA as well.

I would rate this solution as a nine out of 10.

It is a great service.

It is semi-easy to use once you have it in, but I always have to go over what I have already learned. Because after so long, if you're not doing it every day, you forget it. You have to keep relearning it.

My advice is to check it out. They are always willing to do a demo server, then you can check it out and work on it in a sandbox. 

For whoever gets trained, make sure they train somebody else along with them. They need to keep on top of it. Don't just let it sit there because it will break after a long time. The images get so old that they don't work anymore. You have to reimage it, etc. Just keep on top of it at least once a month and update everything. When a new software comes in, update that right away. You need the Management System, but install that first, then do the Systems Deployment Appliance. If somebody else is doing the Management System, keep in touch with them.

We have a system where every time there is a patch, then I get an email so I can know what patches to do, so I can update them on the deployment. Then, it doesn't have to wait for patches. That is the whole solution of doing it. You don't want to have to image something, then wait. If there is extra third-party software that you can't put on the server, then you could at least get that all installed and have it out the same day. With KACE, I have been able to image something and have it out to the customer the same day or next day, which is impressive when you are trying to serve out computers. People really are impressed when you just open a ticket and get it done.

I would give it a nine (out of 10) because it needs to be a little easier. It saves us so much time and the imaging part of it is really easy to use.

I would definitely recommend using KACE. There are cons when it comes to the support and not being able to go to the cloud, and a couple of features missing, but I would definitely recommend them.

I like the solution. The things that we are using KACE for are working pretty well for us. I have had the opportunity to change vendors three times during this nine-year process, but I am comfortable with KACE. I'm not getting everything I want, but on a scale of 1 to 100, I'm getting at least 70 from KACE. So I keep signing with them.

The solution provides a single pane of glass with very close to everything I need for endpoint management of all devices. It meets my needs but for some applications we use other software, mostly for monitoring or pushing software development. But I'm happy with what I have from KACE.

Spend more money on training so you can use the product to its fullest.

There is always increased usage during this coronavirus time. Almost every day, we have an increase or decrease in hardware as most people are now changing their laptops for desktop computers.

I would rate KACE somewhere near a nine (out of 10) because I am missing more control in it. 

Foreign Language: (German)

Was ist unser primärer Anwendungsfall?

Jeden Tag machen wir das Patchen und Aktualisieren von Windows Drivers. Außerdem müssen wir regelmäßig neue Softwarepakete von Firewall oder VPN bis zu Adobe-Software aktivieren. Wir verwenden es dann sehr oft und sehr gern, um Dateien aus Verzeichnissen auszutauschen, damit die Leute nicht fragen "Bitte tauschen Sie die Vorlagen gegen die Vorlagen." Wir tun dies lieber über das System, indem wir verschiedene Dokumente darin austauschen.

Wir führen auch Inventarisierung durch, um zu sehen, ob:

• Die Maschine funktioniert einwandfrei, z.B. Hardwarelast.
• Die Systeme werden regelmäßig heruntergefahren.
• Ein Monitor ist auf einem Laptop zugeklappt.

Genau so funktioniert das System.

Wir verwenden derzeit die K1000-Appliance. Wir haben es jetzt als Stand-alone und wir nutzen sie zur Softwareverteilung.

Wir haben auch noch eine Hardware-Appliance. Es ist nicht schlechter als die letzte Auslieferung von der Hardware-Appliance. Wir haben noch keine virtualisierte, aber wir gehen in diese Richtung.


Wie hat es meiner Organisation geholfen?

Quest KACE Systems Management bietet eine zentrale Schnittstelle mit allem, was wir für die Endpoint Management aller Geräte benötigen. Es ermöglicht uns, mehrere Prozesse parallel auszuführen, d.h. Parallelisierung. Wir konnten vielen Benutzern auf einmal viel zuordnen. Wenn also irgendwie ein kritischer Fehler vorliegt oder eine Software nicht richtig funktioniert, dann bemerken wir dies meistens bei einem Benutzer, können die Wirkung/das Ergebnis jedoch sofort auf alle übertragen. Das hat sehr gut funktioniert, weil wir keine interne Umgebung bei uns am arbeiten haben, deswegen ist es wirklich sehr gute Sache, dass wir viel erreichen und gleichzeitig verteilen können.

Als wir schnell von Office 365 auf eine Office-Lokalinstallation umsteigen mussten, die wir früher hatten, wurden die Leute von nun an von der Office 365-Lizenz abgeschnitten, weil wir nicht mehr dafür bezahlt haben. Dann bekamen wir einen Anruf von einer Abteilung: „Unsere 12 Mitarbeiter brauchen unsere Hochschul-Office-Anwendung, die wir benutzt haben.“ Das ließ sich sehr schnell umsetzen. Die Leute mussten nicht zu uns kommen, wir mussten nicht hingehen, und es wurde eben alles sozusagen ohne dass man sich sieht erledigt. Das war sehr gut und flexibel, also kein Aufwand.

Die Umwelt lohnt sich beim Ausrollen von neuer Software und wir testen sie auf diesem Gerät.

Wir nutzen das System jeden Tag, weil es immer etwas gibt, was jemand braucht. Oder wenn wir nur reingucken, ob das System funktioniert.


Was haben wir am wertvollsten gefunden?

Ich habe durch diesen Agenten einen „verlängerten Arm“, wo ich sehr schnell Sachen verteilen kann, auch an Leute, die im Home-Office sind und Software benötigen. Ich kann es zuordnen. Dann in kurzer Zeit, wenn das Internet für die Gegenstelle funktioniert, ist alles schnellstmöglich verfügbar. Logischerweise ist dies für mich eine der tollsten und bequemsten Sache.

In Hinsicht auf Aktualisieren und Anpassen ist die Lösung sehr gut und sehr flexibel.

Für das automatisierte Patch-Management ist es großartig. Wir prüfen nur, ob alles funktioniert und das wird automatisch erledigt dann. Daher bietet es eine große Hilfe.


Was kann verbessert werden?

Ich brauche noch eine bessere Kommunikation darüber, welche Prozesse noch einstehen und welche Prozesse gerade bearbeitet werden. Nach Angaben des Ersteinrichtungsdienstleisters gibt es bei KACE noch keine wirkliche Verwaltung oder Übersicht, wo man wirklich 100 Prozent sehen kann, was gerade läuft und was als nächstes bearbeitet wird und ob ich den Gesamtprozess beeinflussen kann. Es könnte mir wirklich helfen, wenn ich wüsste, z.B. genau in 10 Minuten wird mein Kollege mit dieser oder jener Software versorgt. Das habe ich noch nicht gefunden. Wenn sie das hinzufügen könnten, wäre das toll. Es fehlt noch und ich habe so etwas noch nicht gefunden.

Manchmal, wenn Sie jemanden falsch kopieren und einfügen, können Sie auch die falsche Software zuweisen und das kann dann zu Problemen führen, wenn Sie die falsche Software verteilen.


Wie lange habe ich die Lösung verwendet?

Wir verwenden diese Lösung seit 2017.


Was halte ich von der Stabilität der Lösung?

Die Stabilität ist unverwüstlich.


Was denke ich über die Skalierbarkeit der Lösung?

Wir haben nicht viel skaliert. Wir haben keine volle Auslastung und haben weniger als 300 Clients, und die Skalierbarkeit funktioniert gut.

Wir haben zwei Administratoren und 140 Benutzer. Einige Benutzer haben zwei PCs, aber die meisten haben nur einen PC.


Wie sind Kundenservice und technischer Support?

Der technische Support hat diese Seiten, Unterseiten etc. Sollten wir etwas im Internet nicht finden, dann wenden wir uns an die Software Factory GmbH.


Welche Lösung habe ich vorher verwendet und warum habe ich gewechselt?

Wir haben vorher keine andere Lösung verwendet. Wir haben nur Erfahrung mit KACE Systems Management.


Wie war die Ersteinrichtung?

Der Einsatz dauerte ca. drei Wochen. Es ist ein Service, daher dauert es manchmal eine Weile. Die fragmentierte Architektur, die wir haben, besteht aus einer Vielzahl von PC-Systemen, was ein weiteres Problem war. Wir haben noch verschiedene Standorte. Um sie neu zu inventarisieren und einen Überblick darüber zu bekommen, was überall fehlt, brauchten wir eine Strategie, um die gesamte Software baugleich zu machen, auch wenn die Hardware unterschiedlich war. Dies lässt sich mit dieser Software gut abbilden.


Was ist mit dem Implementierungsteam?

Wir haben die Ersteinrichtung von einem Dienstleister durchführen lassen, was ok war. Allerdings gab es noch viele Fragezeichen. Eine andere Firma hat uns später wirklich geholfen. Wir haben auch einen anderen Dienstleister eingesetzt, der früher als Techniker bei Quest tätig war, dann selbstständig gemacht hat. Wir sind mit ihm sehr weit gekommen und das hat uns einen weiteren Schub gegeben, so dass wir mehr Produktivität erreicht haben, nachdem er uns ein paar Tricks gezeigt hat.

Wir haben es jetzt mit der Software Factory GmbH aus Nürtingen zu tun. Sie sind sehr professionell und haben eine Lösung für alle unsere Probleme. Kostet zwar extra, aber die sind wirklich sehr auf Zack. Sie sind viel besser als der Anbieter für die Ersteinrichtung.

Intern waren zwei von uns für den Einsatz erforderlich, ein Kollege und ich.


Was war unser ROI?

Es hat sich definitiv sehr gut bewährt. Seit mindestens einem Jahr sind alle Veränderungen, wie z.B. die Dezentralisierung, aufgefallen. Da wir an drei Standorten sind, musste ich früher immer irgendwo hinfahren, um verschiedene Dinge zu konfigurieren und konnte alles nur so machen. Das spart in diesem Fall also Zeit. Es ist eine sehr gute Lösung.

Ich kann jetzt Leute erreichen, die ich vorher nicht erreichen konnte. Wir sparen rund 25% Zeit.


Wie sind meine Erfahrungen mit Preisen, Einrichtungskosten und Lizenzierung?

Wir zahlen Beratungshonorare von der Software Factory, dann zahlen wir extra dafür.


Welche anderen Lösungen habe ich in Betracht gezogen?

Andere Optionen haben wir nicht in Betracht gezogen. Unser Dienstleister hat KACE Systems Management damals als sehr gutes Produkt empfohlen.

Mein Kollege, der andere Softwareverteilungssysteme kennt, sagt, dass diese Lösung nicht gleichrangig mit anderen ist. Er würde sie auf Platz 3 schieben. Ich bin sehr zufrieden mit der Umgebung. Wenn mein Kollege entscheiden könnte, würde er diese Lösung nicht kaufen. Er würde andere Software kaufen.


Welche anderen Ratschläge habe ich?

Geben Sie mehr Geld für Schulung aus, damit Sie das Produkt vollgablich nutzen können.

Es gibt immer eine erhöhte Nutzung während dieser Corona-Zeit. Fast jeden Tag haben wir eine Zunahme oder Abnahme der Hardware, da die meisten Leute jetzt ihre Laptops gegen Desktop-Computer austauschen.

Ich würde KACE irgendwo in der Nähe einer Neun (von 10) bewerten, weil mir mehr Kontrolle fehlt.


Welche Version dieser Lösung verwenden Sie derzeit?

K1000

I know that Quest has other products, whether they're KACE branded or other brands, but, by and large, those offerings are for systems or services that we already have in place with other vendors.

My advice for anybody who is implementing KACE is not to be afraid to use their technical support. There is also some semi-official support available in external groups. They run a website called ITNinja, and there's a lot of discussion on there from KACE users, about questions that they have, or issues that they have, or wants or reports.

People help out each other. The site is run by Quest, but it is community moderated rather than Quest doing the moderation of the content. Essentially, it's a virtual user group and it has been a big help.

In summary, this is a very good product but there is always room to improve. For what we've used it for, it's been very good, and I hope that it continues to serve us well.

I would rate this solution a nine out of ten.

I would suggest taking a training course. Take a training course on its fundamental administration. That would've been nice because it would've probably helped me with label creation and other things like that. Even though the KBE isn't too bad, you'll need to figure out who has the account in order to log into their knowledge base.

I would give it an eight out of ten, but I haven't seen everything it's capable of. And the reason I say that is because I have 10 years of SCCM experience. I love SCCM, this isn't as bad, but I can't really compare this to that. 

I really like what I am seeing, I would rate Quest KACE Systems Management an eight out of ten. I can't rate it any higher than that.

My advice for anybody who is implementing this solution is to take your time. I suggest doing it on a Saturday but if your production is in an area that can't be down because you have to sync with Active Directory, then choose a time where you won't interfere with anybody's ability to work. It may require rebooting your DC and that is something that can't be done without affecting people in your environment.

For organizations running two DCs, it probably won't affect them at all. However, in our situation, where we use single sign-on, we really want to make sure that any downtime doesn't affect our users.

The biggest lesson that I have learned from using this solution is to read the knowledge base.

We had a transitionary period where I was taking over and my director was leaving. The system needed to be updated but part of the system was not paid for. Once it was updated, I found out that they no longer support physical servers, so we had to move it to a VM. That was a bit cumbersome but the important part that I learned is to keep your licenses current. If they expire because you are behind in paying for them then it puts you in a more difficult position when you renew.

Overall, this is a good solution that saves us time and effort. Other than the limit of having only 10 images deployed at once, I don't see anything else that I want to improve. I control everything through VMware and I'm pretty good at it.

I would rate this solution an eight out of ten.

The biggest thing that I've discovered from it, is to give a picture of our entire environment. In one location, I can see how many laptops we have, how many desktops we have, how many people we have assigned, and to what software we have it deployed. I can give versions. I can give so much detail on devices that I don't normally see or I don't normally touch, that are anywhere from five miles down the road to 300 miles down the road. I have the ability to see them, change them, update them, and move them. That's where the biggest bang for it comes in.

From an admin point of view, it would make an administrator's life a lot easier to be able to have that vision across their environments and know what's out there and where you stand in that environment. To know if the machines are up to date or if they falling behind, and different things like that. 

I would rate KACE a solid nine out of ten. Nothing is perfect, I think that there's always room for improvement but it would be a strong nine.

I would say start by looking at all of the services/products that KACE offers - don't feel overwhelmed as they will integrate very well with each other.

The biggest lesson I have learned from using KACE SMA is to never deploy software to many computers at one time. A few times in the past I killed the network with it. It's not good if you deploy a new Office 365 installation to about 700 computers at one time.

We're running Salesforce, which is older than the KACE, as our ticketing system. Because that ticketing system already exists, our CEO doesn't want to change it. They're planning to connect Salesforce with the SMA to grab the information from the computers. That way, my colleagues at the service desk will just have to type in the computer to see all the information that is stored in the KACE SMA. That's something that is currently planned but not implemented yet.

I would recommend watching demos and getting hands-on demonstrations.

We are in talks about getting the solution's Systems Deployment Appliance (SDA). It is on our wish list.

I would rate the solution overall as eight out of 10. The reporting and UI could be improved. Some of the other solutions are a little more user-friendly.

I would rate this solution 8 out 10.

We have to do a lot of things manually, which I don't like in a tool because  automation is the key to everything. The less human interaction that a tool can provide, the better the product will be.

If any organization wants to manage its endpoints, having KACE, as I said, is a blessing for the IT administrators.

I would give it an eight out of 10. I am being demanding because there are some more improvements that can be made. But KACE can be a superpower in endpoint management.

The only hiccups we had were some power issues, where the box was a little under-powered early on. But, as far as having instances of bugs, or anything like that, the box ran great, as long as we left everything alone.

KACE provides capabilities for mobile device management, although we don't use the feature. We also don't really use the monitoring system at this point.

My advice for anybody who is looking to implement KACE is that it's fairly easy to use and once you learn it, it's a very simple product. It's not simple in function, but the ease of use is there and you can very quickly learn what you need to do to get things done.

Also, if you know a little bit more about VBS, you get stuff done a lot quicker. 

Overall, it's a great product, I'm really happy with it, and I feel like it gets the job done.

I would rate this solution a nine out of ten.

I would rate the product an eight out of ten. I find the product very useful and helpful. The tool has everything like Mobile Device Management that is needed to service a company. The tool has communities where you can seek help. You can visit their support site for technical support. You can also avail support through settings. 

Its ease of use is an eight out of 10. Some things can be a little difficult to find, but support's always there to help if we can't figure something out.

For both appliances, the K1000 and the K2000, make sure that you purchase the support for the deployment and get Quest's assistance in getting it set up properly for your environment. With the K2000, we got it set up with their support and then one of our technicians went in and started changing things and really set it in the wrong direction. Their support will help you start out on a firm foundation.

They've got really good demos, so someone who is interested in it can watch a demo or use the trial version, and they'll know right away that it's something that they're going to like.

There is also a lot of really great, documented support throughout the IT Ninja community and KACE's own documentation. In both cases, there are all of the resources that a competent systems administrator could ever need to figure out how to do anything within SMA. Or they could ask somebody without even going to KACE's support, and that support, itself, is a whole other line of help.

The biggest lesson I've learned from using it is that it's really easy but its capabilities are totally customizable. There are tons of extra things you can dig in and do, once you get your feet wet. Once you've established yourself within the appliance, there are tons of ways that you can start utilizing it even more, such as the custom fields and the reporting, to save more time and create more efficiencies. It's a great tool for those sorts of things.

It's a great product. We really like using it. There are always improvements that can be made, but unless something doesn't work, everything that I do with it seems to be good.

I would give it a 10 out of 10 because I've never dealt with anything better in terms of the time it saves me and the ease in doing some of the things that I would otherwise have to spend a lot more time doing. I just really appreciate the system. I haven't come up against anything that I can't use it as a solution for, whether it's deploying imaging, managing, upgrading, or reporting. It's a powerhouse for me in my role. For what it offers me, it's a 10.

If you're considering KACE for a large environment, come up with smart labels and patching schedules that are going to fit the number of systems that you have. The scheduling really comes into play, especially now with Windows having bundled patches. As a result, you're downloading a 1 or 1.2-gigabyte file to update the server, versus between three and seven 2 or 3 or 5 megabyte files. When there were multiple files, even if two of them didn't get uploaded, the other three did. If this one large file times out, it just does not patch. So scheduling the time to stage those and deploy on a different day is really important.

I wish we had the ability to use the mobile asset tracking and bar coding. Those are things that have been a real void in our organization. At least we are utilizing KACE for the servers and we manually input barcodes or serial numbers. Having the option to use a KACE app to input that information is nice and would save a lot of time. 

KACE is a useful product for us. As I am new to it, I don't have very many suggestions for improvement. Rather, it has been very good, useful software.

I would rate this solution as eight out of ten.

My advice for anybody who is implementing this solution is to be ready for a lot to come at you at once because it does so many things. It's a blessing and a curse at the same time. Also, if you're going to go with a solution from KACE, I would suggest the K2000 rather than the K1000, just because it has more.

We do not plan on changing solutions anytime soon.

I would rate this solution a six out of ten.

I rate this program an eight out of ten. I will recommend it to others because it is simple and understandable.