Quest KACE Systems Management Primary Use Case

Laboringenieur / Computeringenieur at HTW Berlin

With KACE Systems Management, we can deploy this specialized software for students and teachers in separate computer rooms. In the beginning, we used a master PC. We edited one PC with all the usable software, then enrolled this master PC at the beginning of the semester. However, a big problem was when (in the middle of the semester) one of the teachers told us, "We needed another software," or, "We need updates." We did not have the possibility to go into the computer rooms during our work time. We had to do it at night and on the weekends. That was a big problem for us, so we looked for a solution to this problem. So, we installed the specialized software for the students and teachers in a short amount of time.

During the first years, we used the hardware/server from Dell in our environment. We then switched to the virtual appliance, which we use now in our network for one of my university's faculties.

It is a private cloud because we can't use a third-party cloud due to data protections for our university researchers.

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JL
Security Systems Integrator at a tech services company with 51-200 employees

The KACE K1000 is primarily used for patching or pushing out software that needs to be pushed out. The KACE K2000, the deployment server, is primarily used to image new and older computers.

I should be updating the image at least once a month. The reason why I am taking so long right now is because we didn't have access to it through our VPN, and I am mostly working from home. They just opened it up so I could work with it from home, which is great.

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TW
Sr. IT Support Technician at a transportation company with 201-500 employees

We primarily use this solution for the help desk, but we also utilize the scripting portion of it to automate things that would otherwise take us a long time to do manually. We're just now trying to start using the asset management portion of it as well, tying users to various equipment.

In addition to these things, we use some of the reporting and some of the file synchronization features.

An example of automation is pushing patches out to users. For example, I just finished creating a bunch of patch schedules.

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Learn what your peers think about Quest KACE Systems Management. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
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MA
Systems Administrator at a financial services firm with 501-1,000 employees

We use all of the SMA's functionality. We use it for inventory and for asset management. We don't really do file distribution because we use Desktop Authority Management Suite for that. We heavily use the scripting and we deploy updates using the security within. We also heavily use the support help desk section and the reporting.

We're on a legacy on-premises deployment. We're hoping to move to a cloud version in the not too distant future, but that's not on the schedule currently. Our on-premises KACE solution is a dedicated KACE SMA Appliance that was purchased from them. I don't even know if you can purchase that anymore, but it's kicking.

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RO
Enterprise Service Desk Systems Manager at a manufacturing company with 5,001-10,000 employees

We use most of the modules, although the Service Desk is one of the most important ones for us. We, as an IT department, handle a large volume of calls that includes different requests. We tried to make it accessible for all of the different teams within the IT department, not just the Service Desk, but networking servers, admins, and applications. We try to make it so that all of our IT requests come in from a central point, basically.

In addition to that, there are a number of other Service Desk queues or departments outside of IT. Those have been either initiated by us asking if someone needed some way of tracking their own work or issues, or they've come to us and asked for the same thing. 

The second feature that we use most often is device inventory. We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those. The other half of that is that we take that data and report on it for things like accuracy, renewals, and replenishment.

We also rely very heavily on the patching module, which is part of the security module. This feature ensures that our workstations and servers are up-to-date with the latest patches.

I'm also using it for extensive software deployments. For example, a couple of years ago we went from one version of Microsoft Office in our environment to a completely different version, almost exclusively through KACE automated software deployment. This saved us thousands of PC touches.

Also within the domain of software distribution, we use file synchronization and scripting.

I work with two different entities. The first is KACE as a service, which is hosted, and the second one is hosted by my company in our Azure environment.

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MW
User at a healthcare company with 501-1,000 employees

We use the KACE solution for endpoint management, since our posture is based on endpoints. We have almost 2,000 endpoints.

We have two KACE boxes. It's not a virtual appliance, it is a physical appliance.

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CB
IT Systems Administrator at a computer software company with 1,001-5,000 employees

We use it for a lot of things. We use it to deploy software, configure Windows via scripts, and to deploy some certificates for our customers. We are a call center and we have a lot of large companies as clients, so we need to deploy several kinds of software, such as Office 365 and applications from our customers themselves. We use a scripting framework from our consultants and that works great.

KACE SMA is the main software I'm using. I'm responsible for the KACE solution, and if there are any questions related to it, my colleagues come to me.

We have local KACE Appliances with VMware workstations, computers, servers, and we are using OVF files.

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Assistant Unit Head, IT Systems Support at a security firm with 1,001-5,000 employees

We use it to deploy software, push updates to the software, and manage our endpoints, desktops, and laptop computers. We are currently managing over 4,000 endpoints.

We are patching our software with KACE.

We have a virtual appliance.

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Sr. Network Server Administrator at Southern Farm Bureau Casualty Insurance Company of Arkansas

We were originally using a physical appliance and now we have migrated to a virtual appliance. We migrated to the virtual appliance three years ago.

Our primary use case is for managed installations and the software that we deploy. Our offices are scattered throughout the state and we have 103 locations that are remote. We use KACE to inventory those items. We use KACE to push updates, third-party products, and third-party software to them.

We gather inventory from them, it lets us know how many machines out there have 16 gigs of memory and who's running low in this space. Any new software that we get that the company purchases, that is how we deploy out to the masses. We do that so that we don't have to travel the state over and over again, we can do all this stuff remotely.

We also have a lot of reports that are being generated from the information that KACE has so that we can take that back to our accounting department. We can provide reports on the location of newly purchased laptops. It shows us if they're still being used and who they are assigned to.

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Database Administrator at Department of National Defence - Canada

We have KACE SMA and KACE SDAThe SMA is to image all of our desktops. There are 3,000 desktops, and we use KACE SMA for Windows imaging and security patching and updates. We're using KACE SDA for our software library, so our client base can go to the software library and install software from there. We're using the support component and the trouble ticket system.

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CS
IT Manager at a educational organization with 201-500 employees

Every day, we do patching and updating of Windows Drivers. We also have to activate new software packages from firewall or VPN to Adobe software on a regular basis. We then use it very often and gladly to exchange files from directories, so people don't ask, "Please change this document to this document." We would rather do this through the system, exchanging various documents inside it. 

We do inventory to see whether:

  • A machine is working fine, e.g.. hardware load.
  • Systems are regularly shutting down. 
  • A monitor is closed on a laptop.

This is exactly how the system works.

We are currently using the K1000 appliance. We now have it as a standalone, using it for software distribution.

We also have a hardware appliance. It is not worse than the last version of the hardware appliance. We don't have a virtualized one yet, but we are going in that direction.

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RL
Systems Engineer at a tech services company with 201-500 employees

We use KACE for patching. 

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Learn what your peers think about Quest KACE Systems Management. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
521,817 professionals have used our research since 2012.