Quest KACE Systems Management ROI

MW
Systems Administrator at Custom Truck One Source

The ease of use has helped to improve our return on investment. Initially, when we started with this product, I was hired to work with it. It wasn't set up the way we have it now. Over time, we got deeper into it, making it easier for the end-user but more complex for the people who need it, such as for those in administration and above. In its current state, the return on investment is pretty high.

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SB
Technical Support Engineer at City of Rochester

It paid for itself within the first month we had it. So, the return on investment was incredible.

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AS
Database Administrator at Department of National Defence - Canada

We have seen a return on investment. It is the fact that my IT staff can come quickly up to speed on the KACE appliance. It doesn't require a lot of in-depth training. It is fast to implement and get people trained on and able to support. It is also fast to get end-users using the self-service portal.

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Buyer's Guide
Quest KACE Systems Management
March 2024
Learn what your peers think about Quest KACE Systems Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
JT
IT Department at Garber Automotive Group

I'm not sure about my ROI (my boss might know), however, I am sure it has paid for itself by now.

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Kevin Egger - PeerSpot reviewer
Information Technology System Engineer at a tech consulting company with 201-500 employees

For the size of the company that I typically support, it's hard for me to say yes. I think I'm trying to kill a fly with a shotgun while utilizing KACE.

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DO
Assistant Unit Head, IT Systems Support at a security firm with 1,001-5,000 employees

It has saved us a lot of time. I couldn't quantify it because we have been using it for so long. It would be hard to remember what it was like before using it. I would imagine it is enough personnel hours that when we have lost people due to attrition, if we didn't have it, then we would have been pretty sunk.

As a government agency, our accounting doesn't look at depreciation or ROI. We just don't. I have seen the return on the investment personally, because I can see the folks who work for me don't have to work as hard or have to travel as much to get things done. I could see where, in a private company, you could turn that into dollars and cents. We just don't monetize that. However, if I worked for a private company, I would absolutely be counting the hours saved and how much that turns into money.

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CH
Director of IT at CCOF, INC

Return on investment will probably take a good year or two, simply because there's a lot of ramp-up. While you can get the system up and running in a day, you're not going to have enough useful data and you will not have had time to fully ramp up all of the features of the machine within that day.

For example, if you do a lot of patch management, you have to have your complete inventory of machines in there to see what patches are necessary and to tell the system, "I want everybody to be running these patches, not those patches." So there is a lot of stuff that you need to get in there, and that takes time and experience.

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FM
Director of Technology at Unirede

Its ease of use has helped in getting an ROI in a very short time. We sell KACE as a service, and we got our ROI within three months.   

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HR
Works at University of Hawaii

We've seen ROI in less than 6 months.

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TH
Laboringenieur / Computeringenieur at HTW Berlin

We saw ROI after the first year. Every year, the system becomes so much more valuable for us. Maybe the quality of our service is much better now. The students at our university can use more software, so the knowledge of students using state-of-the-art software is much better than in the past. We can react to requests from our teachers when they want to use new software in their courses. We can manage that in a short amount of time.

Most of the time, we install software in two months between semesters. So, we are saving four or five days over the year.

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JL
Security Systems Integrator at a tech services company with 51-200 employees

On a weekly basis, KACE saves us hours. On a monthly basis, it probably saves us a day or two. Because it is easier to use, patch, and manage than our previous solution, where I didn't even have the opportunity to be one of the people to manage it. Then, with KACE, we were able to switch it over to our service desk, divide KACE K1000 and KACE K2000, and cross-train, so we could have more people managing the servers.

Overall, the solution has increased our IT productivity as well as the other department's. Since they are using the solution, we bought them a license, which has increased their productivity immensely because they were doing everything from scratch with no imaging solution. They were just taking a brand new machine and setting it up, which just takes hours. Instead of the 45 minutes that it took to image a machine and run the patching and stuff (which may be another hour), which may take up to eight hours total to do a machine. Now, when you have all the software updated, it takes less time (45 minutes) because there is less patching to be done.

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CS
IT Manager at a educational organization with 201-500 employees

It has definitely proven itself very well. For at least a year now, all changes have been noticed, e.g., decentralization. Because we are in three locations, I used to always have to travel somewhere to configure various things and could do everything only that way. So, it saves time in this case. It is a very good solution.

I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time.

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DC
Help Desk Technician at a hospitality company with 51-200 employees

Our clinic's ROI is a saving in time and money. Prior to having this solution, we were sometimes in a position where there would be three of us working on it, and we'll all be working overtime. When you take that away, it is a big saving. For example, I have been here for five years and if I were putting in two weekends a month over the entire time, it is a lot of money that has been saved.

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TM
Network systems Administrator at Azura Credit Union

We had ROI about a year into this and have saved so much ever since.

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KR
IT Administrator at a construction company with 501-1,000 employees

It definitely saves us all kinds of time and value.

For a software solution in the past doing this stuff, it would probably take us a week to get software deployed everywhere. Now, we are able to do it in a couple nights with just a variety of things, e.g., people not restarting computers. It saves us well over half the time because we are not having to touch individual things or micromanage them.

It definitely frees up time. We are not doing redundant things on multiple machines, which frees us up to do other stuff. It makes us more responsive and able to come up with solutions faster when fixing some people's problems.

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SC
Director, Information Technology IT User Services at a university with 501-1,000 employees

We can do more with less staff. And, unfortunately, due to budgeting, we now have fewer staff.

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MW
Works at a healthcare company with 501-1,000 employees

We have seen a lot of return on our investment in KACE. One area is headcount. We are a military hospital. Imagine having 2,000 computers on the ground in different remote locations, yet having only seven desktop support engineers. If you do the math, there should be no way that seven desktop engineers can support 2,000 endpoints. Even the best-case scenario is one engineer working with 100 desktop machines, max. That gives you an idea of the headcount savings.

We are also saving on the licensing fee, compared to other endpoint management solutions.

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KB
PC Technician at Cape Fear Community College

If the professionals make a recommendation, consider it. Really, seriously, consider it, because there were some things we didn't do with Quest KACE that we should have, and it  really hurt us in the long run. Even going back as far as active directory, there was some things that we didn't do with active directory that we were told by Microsoft engineers that this is what you need to do with active directory. Six, seven years later, we're looking at a network of two hundred almost VLANs. So, implementation of KACE was fairly smooth for us. If we would have done things exactly the way they would have told us to, which would have included flattening the network, like the Microsoft engineer told us to do when we went to active directory, things would have been even more smooth. We wouldn't have problems with wake-on-LAN, we wouldn't have problems with our scripting, we wouldn't have had problems with our SAMBA share. It would have been so much easier down the road to listen to the professionals and do exactly what they suggested we do, but because we had people who thought they were smarter than the professionals, we had some pains with implementation.

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GR
Systems Engineer at a financial services firm with 51-200 employees

The solution has saved us a ton of time in several areas. We spend tremendously less time—probably 80 percent less—on updating now, versus before we had KACE.

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MA
Systems Administrator at a financial services firm with 501-1,000 employees

Compared to the tools that I would have to use daily, it saves me hours every day. That is a huge return on investment, in and of itself. I'm sure that would be echoed throughout our company. Obviously, doing the reporting and the updates and all the rest of it, I'm a heavy user. I probably can't even put a number on how many hours are saved, hours that I would otherwise have to spend scripting and distributing some other way that just would not be as streamlined or easy. I script anything that has to be done more than a couple of times. That way, other teams don't have to come to me to ask the question. They don't have to try to manually fidget with things. They just run the script and it's fixed.

If you think of it in terms of time, and how it saves us hours every week, just for me and my colleague, as heavy users, a low estimate would be that it saves us eight hours each a month. That's 16 hours a month just between the two of us and we're just two of 600 people in the organization. That's a lot of money.

Even when it comes to the end-user in our organization who opens up a ticket, there is a difference between what they had to do before, when we used Track-It!, and before that when we used an email group, and what they have to do now. It has saved both the end-user, as well as the technician on the other side, a lot of time. They can respond to a ticket through Outlook. They can go through the ticket itself, they can add screenshots and attachments. It is very versatile for both sides. We're saving a lot of time with that.

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AB
Network Analyst at a energy/utilities company with 10,001+ employees

We have realized a return on our investment with the solution. We are more stringent than the NSA as far as security goes. We run weekly security scans on our systems and we're consistently bringing in third-party organizations to do red-team tests where they'll try to hack in and do a lot of things to test us. Since Quest KACE Systems Management patches not just the operating system, but can also patch third-party things like Java and Wireshark if an update is detected, overall it handles everything that's detected. If possible, it will attempt to patch it.

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DL
Infrastructure Analyst at Ituran Brasil

KACE saves us time when it comes to maintaining our machines. For example, we sometimes need to retrieve information from the operating system of our machines. Normally, this has to be done manually, and we move from station to station to complete the task. With KACE filtering the results, we can do it in 20 seconds.

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TW
Sr. IT Support Technician at a transportation company with 201-500 employees

The help desk is super simple to use and we saw our return on investment a long time ago, just in man hours alone.

We used to use a spreadsheet to track all of the things that came through IT, and that is cumbersome. It takes 20 times longer to do. You have to make sure that somebody else doesn't have the spreadsheet open. There are only so many ways that you can put in different columns and rows to get all the information you need, especially when you have to do updates. It was really clumsy the way it was done in Excel.

Another example of where it saves us time is with the scripting, whenever we have to do an update to our transportation management system. It is the biggest piece of software that we have, it's the most complex, and there's a lot of moving pieces to it. We used to actually have to go to each individual computer in the company, of which there are 100 or more, and manually update the different pieces. Now, we can do it with the click of a button in scripting, and then just go around to the few people that it may not have hit properly and manually do it there. It saves a lot of time.

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Buyer's Guide
Quest KACE Systems Management
March 2024
Learn what your peers think about Quest KACE Systems Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.