We had the AppAssure crew. We purchased it from a company named AppAssure, and they had a technical support department that was for deployment. So, we incorporated that into our purchase.

My experience with them was great. They were very easy to work with. They were very approachable. If I did have a question, I got a prompt response back. I do recall that there was a gentleman with whom I worked, and he would research things for me and email me at whatever time I was running into an issue. I have no complaints at all. They were very good.

In terms of maintenance, I primarily take care of the maintenance. I ensure that I keep DL4000 up to date with driver updates, Windows updates, and those kinds of things, but I do that for all of my servers, so it is not really something extra or DL4000 specific. Other than that, as I do with all of my devices, I keep an eye on them to make sure that if any drive issues are starting to occur or whatever I'm aware of. Other than keeping the Windows updates and the machine drivers updates up to date, there really isn't a whole lot of maintenance that's required.

We implemented it ourselves. In terms of maintenance, we upgrade it very often. It is currently on the latest version. So, anytime a new version of the software comes out, I'll upgrade it on each server, and then, of course, you want to test the backups as well. 

Underground Vaults and Storage is our technical partner for our servers and infrastructure. They helped us greatly with our initial deployment setup and configuration, as well as planning.

We did the deployment through a department with the vendor. The partner was working on the deployment. We did not require lots of resources or staff members for the deployment.

We implement Quest Rapid Recovery for our customers in-house.

We have an in-house team for deployment.

Minimal staff is needed for deployment and maintenance.

The installation and initial setup on the server were completed by Quest.

We had integrators assist with the implementation.

If you are going to start with Rapid Recovery as a new system, I would advise investing in the consulting time to get the system set up properly. It is very important to work with an engineer. Once it has been set up properly, they sort of train you on what you are looking at, then you can take over on it. I don't think that any person should start trying to set up their systems without knowing anything about it. Therefore, the consulting time is very important.

We used a consultant that assisted us with implementation.

We handle the deployment.