Quest Rapid Recovery Reviews

Quest Rapid Recovery is the #26 ranked solution of our top Backup and Recovery Software tools. It's rated 3.7 out of 5 stars, and is most commonly compared to Veeam Backup & Replication - Quest Rapid Recovery vs Veeam Backup & Replication

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Wesam Qashou
Real User
Senior Systems Engineer at a consultancy with 10,001+ employees
Aug 26 2019

What is most valuable?

The solution offers a 100% guarantee that if it's backed up you will be able to restore it onto any platform you want.

How has it helped my organization?

Rapid Recovery comes with internal rapid recovery. We can make a backup for critical machines on a disk outside of our data center and it works perfectly. If something… more »

What needs improvement?

Sometimes, when we have certain batches for Windows, it needs to be restarted. When it's restarted, the service is configured as a delayed start. Sometimes, you need to… more »

What's my experience with pricing, setup cost, and licensing?

The licensing is on a yearly basis and it's perpetual. You can have the license forever if you want to. However, if you want to upgrade, you can't upgrade unless you have… more »

Which solution did I use previously and why did I switch?

We previously used EMC Networker. It was an older version, 8.01, and it was very bad. It was too complicated for us. We switched because the software was complicated, the… more »

What other advice do I have?

We use the private cloud deployment model. I would recommend the solution. Rapid Recovery is one of the most durable and rock-stable solutions. If you ever need to have a… more »

Which other solutions did I evaluate?

We also looked at VMware. We also use it. We find Rapid Recovery more impressive, however.
Timpa Angaye
Real User
IT Manager at a energy/utilities company with 501-1,000 employees
Nov 21 2019

What is most valuable?

The solution's most valuable aspect is its ability to back up a physical server to another physical or virtual server.

What needs improvement?

The solution should improve the reporting functionality. The pricing could be adjusted. The on-premises deployment model shouldn't have a maintenance fee. If there's going to be technical support… more »

What's my experience with pricing, setup cost, and licensing?

The licensing costs are quite reasonable; they aren't the most expensive option. You do have to pay an extra amount every three years.

Which solution did I use previously and why did I switch?

We have used other solutions, including NetApp, in the past. It was quite expensive to set up the infrastructure and maintain it which was why we switched.

What other advice do I have?

We use the on-premises deployment model. It wasn't deployed for users. It was deployed for backup purposes for our servers. It's just the IT administrator that handles it. It's doing everything on its… more »

Which other solutions did I evaluate?

We looked at three other vendors but we ultimately decided on this solution because it had the ability to function well with our existing infrastructure.
Find out what your peers are saying about Quest Software, Veeam Software, Acronis and others in Backup and Recovery Software. Updated: September 2020.
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Valerii Shchipanovskyi
Real User
Sales Engineer at BAKOTECH LLC
Aug 10 2019

What is most valuable?

The best feature of the solution is the user interface. It also offers a very simple audit from the utilization environment and has a very easy installation agent on record.

What needs improvement?

Rapid Recovery support is very bad. It's outdated and needs to be expanded. Rapid Recovery can only backup the machine or disc, but it can't back up from folders, files, and things like that. In a future release, I'd like them to offer more database support, file-level backup capabilities, and… more »

Which solution did I use previously and why did I switch?

We previously sold Quest Results. It's from the same Quest software company. We switched because Quest is an enterprise-level backup solution. Rapid Recovery is a better small and medium-sized business solution.

What other advice do I have?

I'm a distributor. I sell this solution to clients. We typically deal with the on-premises version of the solution. The solution is a great backup for the retail environment. It's a simple installation as well. I would rate the solution eight out of ten.
Timpa Angaye
Real User
IT Manager at a energy/utilities company with 501-1,000 employees
Aug 28 2019

What is most valuable?

The fact that it can take a snapshot of everything on a server and replicate it on another server in real-time is the most valuable feature.

What needs improvement?

You can only take a snapshot from a virtual environment. It should have the ability to take snapshots from both a virtual and physical environment.

What's my experience with pricing, setup cost, and licensing?

It's very expensive which is why I want to drop it. They charge us per core and we have a six-core server. It's expensive to pay for maintenance charges. I want to switch to something cheaper. There are additional costs to the standard licensing fees.

What other advice do I have?

If cost isn't an issue, it's a very good solution. If you're looking at your overall, yearly costs you should look for something cheaper. I would rate it a seven out of ten. Not a ten because it's lacking features. It can only replicate from SQL to SQL, not Oracle to SQL or IBM, etc.
Mark_Cook
Real User
Infrastructure Analyst with 501-1,000 employees
Sep 29 2019

What is most valuable?

The general backup for replication and virtual standby are the most valuable aspects. It does what it says it does. It's a decent tool for not a big budget.

What needs improvement?

It's buggy. That's a big problem. We're arranging to get rid of it. We're going to switch to Veeam. We've had no end of issues with it. When we got critical outages, we weren't able to rely on. It's quite frustrating but they do have some really, really good support guys. Generally speaking, they do try and get on top of these issues as quickly as possible, but I've just seen too many bugs with… more »

What other advice do I have?

I've experienced a lot of issues with it, so I would advise against installing it and going with Veeam. I would rate it a six out of ten.

What is Quest Rapid Recovery?

Quest Software's Rapid Recovery is block-level, incremental backup software. Unlike the incremental feature found in legacy products, which backed up the entire changed file, Quest Rapid Recovery backs up only the parts of a file that have been changed.
Also known as
Dell AppAssure
Quest Rapid Recovery customers
PRIME aerostructures GmbH, Tamworth Regional Council, Rhondda Housing Association, Stadtwerke Pforzheim GmbH & Co., Guangdong Aiyingdao Childrens Department Store, Nspyre, Tarrant Technology Partners, CloudRunner
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