Quest Rapid Recovery Archived Reviews (More than two years old)

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Consultant
CEO at a tech services company with 51-200 employees
Jul 03 2017

What is most valuable?

Quick and easy backups for all of my servers.

How has it helped my organization?

We now can make hourly backups of all our servers, both virtual and physical.

What needs improvement?

The need for speed is very important. Tech support must be quicker to respond to all issues. At least they do respond with a solution eventually. Tech people are clever… more»

What's my experience with pricing, setup cost, and licensing?

It is expensive. If you do not need physical backups, it is expensive for basic virtual backups. Look for an alternative solution.

Which solution did I use previously and why did I switch?

We used Backup Exec before. This was recommended, so we switched.

What other advice do I have?

You must use physical hardware. Do not create this server in a virtual server. We did that at first and it was way too slow. We then used a physical server on eBay with… more»

Which other solutions did I evaluate?

At that time, this solution did all that we needed.
Vendor
IT Officer at a government with 501-1,000 employees
Nov 21 2016

What is most valuable?

It is easy to do recoveries from the very granular recovery points available. It is easy to change from default backup scheds/retention policies to client-specific ones as needed. Push installs of the client software have been successful. The new ver. 6 (Rapid Recovery) has no agent software needed… more»

How has it helped my organization?

It is now fairly simple for operators to keep backups automated and easily do restores, or for managers to log onto the web GUI to get a quick view on things. If you don't have knowledgeable or enough staff to troubleshoot it well and you're on contract, Dell support will do their utmost to support… more»

What needs improvement?

GUI response time has a LOT of lag, although in all fairness it might be due to us running more clients than we should on the server (although that has supposedly been improved in the newly released version 6, called Rapid Recovery). It doesn't support tape backup or Mac clients (although I've heard… more»

What other advice do I have?

I'm not sure how things will continue with the software now being supported by Quest, although the newest version (Rapid Recovery) looks worth upgrading to and is supposed to have addressed some of the weaknesses of the 5.4 versions. We run this on two servers (one is the source - where all the… more»

What is Quest Rapid Recovery?

Quest Software's Rapid Recovery is block-level, incremental backup software. Unlike the incremental feature found in legacy products, which backed up the entire changed file, Quest Rapid Recovery backs up only the parts of a file that have been changed.
Also known as
Dell AppAssure
Quest Rapid Recovery customers
PRIME aerostructures GmbH, Tamworth Regional Council, Rhondda Housing Association, Stadtwerke Pforzheim GmbH & Co., Guangdong Aiyingdao Childrens Department Store, Nspyre, Tarrant Technology Partners, CloudRunner
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