We didn't use a similar solution previously. Before Rapid Recovery, we had a tape backup. We had a tape device, and we just copied and pasted changes daily, and it was very cumbersome. When Rapid Recovery came along, I was like, "Oh my God, where have you been all my life?"

We've used a few in the past. We used Symantec Backup and probably Unitrends. We have also used eFolder. We switched primarily because of the cost and technology. Quest offered some options. Their bare metal recovery was a little easier to do, and spinning up the virtual machines was pretty intuitive. You didn't need extra software to do it.

We used to be a Veeam shop. We switched to Rapid Recovery on the recommendation of our technical partners. It just works. We've had different solutions throughout, Veeam, Symantec, and other traditional backup solutions, but Rapid Recovery really just works.

Backup Exec was just too cumbersome and their licensing was too complex. Veeam, we needed more features than we had in our initial Veeam licensing. And the main reason that we switched was on the recommendation of our technical partner after demonstrating the features and the affordability of the product.

We have previously used Veritas NetBackup and Quest NetVault.

I haven't used a lot of other solutions. I've seen some demos of some other software, but I like the way that Quest formats their software and user interface. I like the options and availability for VMware that it has. I like how Quest has expanded its range from just data backups to being able to restore entire machines.

I use a variety of Quest products, including NetVault. Based on my observations, when a customer allocates 50 TB with NetVault, you can do the same with less storage using Rapid Recovery. It only requires about 20 TB to restore 120 clients, which results in a lower overall storage cost.

Many of my customers began with NetVault, and we proposed Rapid Recovery to them. In general, they have been quite happy with the switch. They like the way it connects with the core and that they do not have to install agents. One of the problems with installing an agent is that you often have to reboot that machine, and they no longer have to do this.

Most of the servers are migrating to Rapid Recovery because they trust it. From a maintenance perspective, the majority of the issues that I had found previously were related to agents. After migrating, these problems are no longer there.

Performing maintenance on Rapid Recovery involves more steps than it does with NetVault, although not very many. I just want to ensure that everything with Rapid Recovery is stable.

I also use products from other vendors including Veeam.

Before this, we only had one server, and then we expanded the infrastructure. This was the first solution that I chose to use. I looked at Backup Exec also, and I just thought, "No."

I've used Backup Exec in the past, and I wasn't too happy with them. I just thought, "Well, there's Quest. Quest used to be with Dell, and now they've left Dell, so they can build up their products".

They can pursue products that they would like to build, including new ones. They are no longer restricted to developing specific ones. This has allowed them to come up with new ideas for their existing products and their customers, and maybe ask their customers what they'd like to see, in cases where they want changes. This allows for enhancements, for example.

Overall, I think that their products are fantastic but the best one for me is the Rapid Recovery backup solution.

In the end, I haven't seen a change from them leaving Dell to working as a separate company. I think that they're probably as good as they were at Dell, but maybe even better. I don't think that it affected them in a negative way.

We previously used EMC Networker. It was an older version, 8.01, and it was very bad. It was too complicated for us. We switched because the software was complicated, the administration and support were poor, and the price was not good.  

I have used other solutions in the past, which was almost eight years ago. Rapid Recovery is comparatively very easy to use. It is accessible. It takes at the most two minutes to get the data for a unit.

It was previously the same product, but Dell EMC owned it. So, it was Dell AppAssure, then Quest took it over and it became Rapid Recovery. 

I have used the Symantec Backup Exec Enterprise and Carbonite. Carbonite didn't have as many features and Symantec was just impossible to get technical support on. I think Rapid Recovery falls into the middle, where they're easy to get ahold of, but not too large, and the product is robust enough.

We used Backup Exec before. This was recommended, so we switched.

We have used other solutions, including NetApp, in the past. It was quite expensive to set up the infrastructure and maintain it which was why we switched.

We previously sold Quest Results. It's from the same Quest software company. We switched because Quest is an enterprise-level backup solution. Rapid Recovery is a better small and medium-sized business solution.