QuickBooks Desktop Customer Service and Technical Support

R. Michael O'Hanlan
QuickBooks ProAdvisor at a consultancy
I rate them 11 out of 10. One of the reasons I stay involved in this product as a ProAdvisor is because I can rely on the customer service. You will always need to phone customer service about some issue. It's like knowing everything about Excel. Nobody, nowadays, knows everything about Excel because it has too many features. Well, there's always going to be something in accounting. I deal with service industries. You have a company that sells clothes: "Oh, that's retail." I might need help in figuring out this or that; or "How do you do this?" and, because I'm a ProAdvisor, I get a special number to call. But people can purchase QuickBooks Desktop, it's called Plus, and they get customer service with that, too. View full review »
LisaSwan
President
Intuit has some phone and email customer support, but it relies on its online community support center for asking and answering questions about the products. Anyone can answer questions in the community topics, so the information is not always direct from Intuit. View full review »
Paula Byrd
IRS Registered e-File Provider / Tax Preparer & Consultant at a consultancy with self employed
Technical support for this solution is very easy to contact. They have chat, email, phone, and remote services available. View full review »
Find out what your peers are saying about IBM Maximo vs. QuickBooks Desktop and other solutions. Updated: November 2019.
382,892 professionals have used our research since 2012.
Chaunce Dickerson
Purchasing Analyst
Very good support, though they are hard to understand sometimes. They all work in India/Pakistan and it is in the middle of the night over there. That being said, they are excellent well-informed employees, but sometimes their thick accents slow things down. View full review »
Moses Wambugu
GUIDER at a tech services company
Slow when it comes to solving problems. View full review »
Find out what your peers are saying about IBM Maximo vs. QuickBooks Desktop and other solutions. Updated: November 2019.
382,892 professionals have used our research since 2012.
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