The infrastructure was handled by a person responsible for configuration and related tasks. I primarily focused on configuring connections as a developer. I could handle it by installing components like plugins. When issues arose in the cloud environment, we escalated them to the support channels.

So far, we have not needed any support from the solution's official support team or community. We rely on Google search and our team's research, leveraging various online resources to explore and implement solutions independently.

Sometimes, it is hard to understand what is going on when you reach out to technical support.

I haven't used any technical support yet.

We have never needed technical support. It was all there in the API documents provided by RabbitMQ and there are numerous blogs available on internet.

I have never used technical support.

Technical support is good, very good. But because the underlying implementation technology is Erlang, sometimes the technical problems are at that level, in which case there's one major technical solution provider called Erlang Solutions. They're okay but if the problem goes past the product level and into the technology level, then there can be a delay in getting support because you're dealing with two companies and two technical support services. 

I've never contacted technical support for assistance.

RabbitMQ is an open-source project, so the level of tech support is relatively low. The documentation is adequate. There is a decent amount of activity on Stack Overflow and that has answered most of my questions.

I did actually use an open-source plugin and had a lot of communication with the developer. He was responsive and helped me significantly.

Because we are using the open-source version, we do not use technical support and have been solving problems on our own.

We never used technical support.

We did not use their technical support much.

I would give technical support a rating of 5/10.

I've never directly contacted technical support. We use recommendations on the site, which is very good. I appreciate the recommendations, however, I'm not sure about the maintenance of the documentation from one version of Rabbit to the other. The older versions of the documentation might be less accurate.

We have not used technical support.

Very good. 8/10.

I have never used support.

We have not needed any technical support as of yet.

We never used technical support.

We used the open source version with community support, so we didn't contact technical support.

The documentation needs to be improved. We don't use any human technical support.

The documentation from the internet is good.

Since it is open source, you can resolve your problems either from forums or Stack Overflow in regards to RabbitMQ.

The technical support is generally good in terms of being a nice and active user forum that has good documentation.

I never used technical support.

I have not been involved with anything that necessitated contacting the support team.

Technical support is excellent.

We haven’t needed to use any support yet.

I would rate their support as a five out of ten. It has room for major improvement. 

I never used the technical support.

I would give the technical support a 7/10 rating.