Radware AppWall Room for Improvement

SecOps at a tech services company with 501-1,000 employees
With self-service, we can use a lot of the features on our own but some of the features didn't work and nothing was done about it. We stopped using it because the application failed. We tried to improve some processes but we still got a lot of false positives. We tried to work with the vendor to fix it but it didn't work out. False positives are a big issue for all of the WAF vendors. No one is 100% okay, it requires a lot of monitoring and fine-tuning. But the reason that I didn't work is because some of the services didn't work as I expected and they didn't fix it. They didn't give me answers to some of the issues that we raised again. So we weren't so happy. So we decided to look at other vendors that would please our stockholders but Coronavirus postponed our plans. I have worked in this industry for a long time and I think there are benefits of using a WAF. It requires a lot of understanding of the product. View full review »
Samir Shah
CEO at Infinity Access Technologies Pvt Ltd
Support is very important because if we get good support, we'll be able to sell and supply more numbers. Sophos and Cisco they have very good support, that's why they're able to sell large numbers as compared to Radware. View full review »
Technical Manager at a tech services company with 11-50 employees
The GUI needs to be improved. Right now, the solution isn't so user-friendly. View full review »
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