This solution is being used for the core HR payroll, it's self-service for our 6,000 employees. They have access to the solution and can do anything on it; request vacation, check their payslip, anything related to business trips, basically everything that goes through the system. All HR-related services are online for users to access from their mobile phone, computer or through a chat bot. It's also connected to a biometric solution, where attendance is pushed into Ramco so if there is an attendance correction required, it can be approved by the manager. The core HR team runs the payroll and all other HR activities. These three core areas are covered through the solution. We are customers of Ramco HCM and I'm the company IT director.
Ramco HCM Competitors and Alternatives
Read reviews of Ramco HCM competitors and alternatives
IT Director at a manufacturing company with 5,001-10,000 employees
Very flexible and can be configured in multiple ways; high user satisfaction from our employees
Pros and Cons
- "In general, the solution is very flexible and can be configured in multiple ways."
- "The mobile app and web page user experience could be more user friendly."
What is our primary use case?
How has it helped my organization?
This solution has saved the company a lot of time. It used to be that if you wanted to request vacation and you were in a remote location, it could take up to 45 days to complete that process. Now it can take a couple of days and maximum a couple of weeks, depending on the approval number. Everything is online, transparent and usable for all the employees.
During our initial process, we identified one of the major reasons for our employee attrition rate, was due to issues of this kind. Employees were not happy with their travel visas and 73% were unhappy with the manual forms. It was one of the main reasons for implementing the solution.
What is most valuable?
The flexibility of the payroll aspect is a key feature and we haven't had a single issue related to that. In general, the solution is very flexible and can be configured in multiple ways. We have a lot of expatriates working here in Saudi Arabia, so the payroll is quite complex with the variety of requirements for different types of employees. It's all configurable in the system without any issues and not a single point was left out which used to happen when we were using SAP.
Not all of our employees have access to computers so it's helpful that the system works well on a mobile application as a chat mode or using the mailing function. When a request comes in you can directly respond, which is very much appreciated by the senior management team because they don't have to log in to a solution to approve something.
What needs improvement?
The one area where I would like to see some improvement would be the mobile app and web page user experience which could be more user friendly.
What do I think about the stability of the solution?
We went live and a month later COVID started and there were a lot of issues. That said, we've been able to manage everything without any trouble.
What do I think about the scalability of the solution?
Scalability is good. We started the solution immediately with all our 6,000 employees and performance is stable. It has required some fine tuning for the department sectors. Next year we'll go for the phase two implementation and add two more modules, which is recruitment and training, and performance management.
How are customer service and technical support?
There is a portal which mostly runs on Jira. We create a ticket and there is an agreed timeline and we have an escalation metric in case of problems. We have an account manager assigned to us, so we talk to them in case we require some priorities. There is usually a monthly scheduled meeting where we review all the scheduled tickets and statuses. We haven't had many issues since we went live.
Which solution did I use previously and why did I switch?
We previously used SAP HCM.
How was the initial setup?
The implementation was very smooth compared to an SAP implementation. We had a project team made up of HR staff, IT, finance, and representatives from all project areas. Mostly it was driven by the HR team and one consultant from Ramco on site. It was very straightforward.
What was our ROI?
From an employee satisfaction perspective we do have a ROI. This is the first time we have a solution which is running across the board and the HR team are happy. Their salaries are going out on time and they are happy. The solution doesn't make money so a ROI calculation is difficult to judge.
What's my experience with pricing, setup cost, and licensing?
The license is not a subscription model. It's not the SaaS subscription model, but otherwise it runs like an SaaS. They have three or four different licensing models, but we opted for a perpetual license. We own the license and it's hosted and managed by Ramco. It's very straightforward, you could choose a public option or something that's on an SaaS subscription model or you can have your own hosting and your own license. The third option, which we chose, is to have your license hosted by Ramco. We pay the standard, one-time license fee, annual maintenance, and management and hosting charges.
What other advice do I have?
For anyone in the Middle East, I would strongly recommend this solution over SuccessFactors or Workday as the payroll feature is very much localized for the region and it supports all the business requirements without any additional modification. It's very important to prepare yourself, your team and the organization structure data, job descriptions and things like that, before you start the implementation. The master data management is where we had some problems due to discrepancies in job descriptions. We realized that when we uploaded and started building the organizational structure.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Disclosure: I am a real user, and this review is based on my own experience and opinions.