Rapid7 InsightIDR Customer Service and Technical Support

Chad Kliewer
Information Security Officer at a comms service provider with 501-1,000 employees
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I have they have been extremely professional and will escalate issues and suggestions to developers, if needed. View full review »
Informate3db
Information Security Manager at a tech vendor with 51-200 employees
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls happen, it's rarely over something simple that's just not working. Normally we call because of something heavily situational, and the techs have always figured it out. View full review »
Aaron Harris
Information Security Officer at a tech vendor with 201-500 employees
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement request. View full review »
Find out what your peers are saying about Rapid7, Splunk, AT&T and others in Security Information and Event Management (SIEM). Updated: February 2020.
399,230 professionals have used our research since 2012.
Security7d6d
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems. View full review »
Databasea5f3
Database Administrator with 501-1,000 employees
Among the best! Their support responds promptly. They fully resolve issues before closing tickets. View full review »
Josh Serna
Information Security Systems Administrator at a non-tech company with 5,001-10,000 employees
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may arise in a reasonable time frame. View full review »
Find out what your peers are saying about Rapid7, Splunk, AT&T and others in Security Information and Event Management (SIEM). Updated: February 2020.
399,230 professionals have used our research since 2012.