Rapid7 InsightOps Archived Reviews (More than two years old)

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Real User
Information Security Officer at a tech services company with 501-1,000 employees
Nov 22 2017

What is most valuable?

All of them. I use it as a security incident and event management system. It has the ability to alert and track logs from different sources.

What needs improvement?

Flexibility. There are a few things I would like to do with a few more complex queries which I am not able to do right now, because it is a SaaS solution. I think it really comes to that. One of the main drawbacks of SaaS is the limited… more »

Which solution did I use previously and why did I switch?

I had a previous solution, and I switched to Rapid7 insightOps due to management and costs.

What other advice do I have?

Do your homework beforehand to know what you expect from such a solution and how you plan to scale up. Because like any solution, when you scale up, you want to first make sure you have a solution that can handle it, and second, the cost of… more »

Which other solutions did I evaluate?

I chose from a pool of options, some that included all of the Rapid7 products, which were more focused on security. I probably had four or five options which I looked at during the initial process.
Real User
Technicien Niveau 2 at a tech services company with 11-50 employees
Oct 30 2017

What is most valuable?

* The log aggregation and research capabilities are definitely what pays for itself. * The ability to browse logs from multiple sources at the same time really speeds up root cause analysis, which involves more than one source and this is almost always the case. * Visual mode search and live monitoring are just icing on the cake.

How has it helped my organization?

Imagine having to recreate the timeline of an event across three servers, with multiple logs each, and some logs dated using UTC and some using our actual time zone. You either have to build complex scripts using grep, sed, and awk to standardize the data before you can start your analysis or you risk getting lost. InsightOps does it all automatically so you can get to work right away. Less time… more »

What needs improvement?

Since I used the beta, improvements are to be expected. The dashboard options could have been clearer, but I believe it is more a problem with the limited documentation available at the time.
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CyberSecurity33
Real User
Cyber Security Engineer at a recruiting/HR firm with 51-200 employees
Aug 24 2017

What is most valuable?

The most important feature is the ability to have the end point agent on all of our systems. And since they talk back to their cloud infrastructure, it doesn't matter if the systems are on our network… more »

How has it helped my organization?

We have a lot of mobile users who are not always on our network, and this gave us the ability to have full visibility into them. We're able to do real time requests and questions with the agent. So I… more »

What needs improvement?

Yes. The searching capability, or when you ask real time questions. The searching is pretty decent but it's still not up to par with, say, Splunk. It's much better than it used to be but it can take a… more »

Which solution did I use previously and why did I switch?

We used to use SecureWorks as our MSSP for everything from end point protection to infrastructure monitoring. To say we weren't happy with them would be probably an understatement. We felt we were… more »

What other advice do I have?

Make sure you know what you're trying to monitor. Because one of the things that you can do, and I started doing it at the beginning myself, is have it ingest all the logs you give it. I mean, we have… more »

Which other solutions did I evaluate?

We did a proof of concept with a few other companies before we purchased this one. It seems like they are definitely one of the best in the field. Whether we're talking about ease of deployment or… more »
Vendor
Systems Administrator at a university with 10,001+ employees
Aug 21 2017

What do you think of Rapid7 InsightOps?

What is most valuable?

Dashboard and manageability.

How has it helped my organization?

Easy to use and spend less time on setups/troubleshooting.

What needs improvement?

There were some difficulties in product setup, but after those issues were resolved, there were no issues.

For how long have I used the solution?

Two months.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Great.

Which solution did I use previously and why did I switch?

SCCM. That product was not easy to use.

How was the initial setup?

Setting up the application was easy, but connection to the AD structure was a little harder than with other applications.

What's my

Consultant
InfoSec Consultant at a tech services company with 51-200 employees
Aug 20 2017

What is most valuable?

You have a complete view of your assets, from logs to monitoring to queries. In a single web interface it is possible to resolve even the trickiest issue very quickly… more »

How has it helped my organization?

Our service desk and sysadmins are now less busy tracking "boring issues". InsightOps helps them to focus on real problems and to have all IT assets monitored in one… more »

What needs improvement?

Not because it's not great already, but because when it comes to searching there are always new (hopefully better/cleaner) ways to present data and analyze it.

What's my experience with pricing, setup cost, and licensing?

Licensing is quite flexible and pricing is affordable. Plus, you can ask for a 30-day demo.

Which solution did I use previously and why did I switch?

We had Nagios and WhatsUp Exchange Monitor. We removed Nagios because the hidden costs were too high. We were quite happy with WhatsUp, mainly because we have a couple of… more »

What other advice do I have?

Try the demo, you'll find yourself loving it.

Which other solutions did I evaluate?

We tried almost every competitor, both FOSS and commercial, but there is no real competitor yet.

What is Rapid7 InsightOps?

Rapid7 InsightOps is the next evolution of the Logentries log management technology, combining cloud-based log centralization with IT asset search to make log management fast and easy.

As a cloud-based solution, InsightOps eliminates the need for managing and maintaining your log management technology. With a 5-minute setup, out-of-the-box analytics and visual search capabilities that eliminates the need to learn a new query language, InsightOps is the easiest log management solution available.

To start a free 30-day trial of InsightOps, visit rapid7.com/insightops

Also known as
InsightOps, Logentries
Rapid7 InsightOps customers

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