Rapid7 InsightVM Customer Service and Technical Support

Ryan Witt
IT Security Architect at a government with 1,001-5,000 employees
The technical support have been a pleasure to work with. View full review »
Kimeang-Suon
Technical Consultant at Yip Intsoi
I've been in contact with technical support in the past. they're very good. We're satisfied with the level or attention they give us and the information they share. View full review »
Hassan-Moussafir
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm with 10,001+ employees
Technical support is good and responsive. View full review »
Learn what your peers think about Rapid7 InsightVM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,024 professionals have used our research since 2012.
reviewer1377543
Director Of Information Technology at a government with 201-500 employees
I never actually got in touch with technical support. I wouldn't be able to speak t their level of service. View full review »
reviewer1289604
Infrastructure Security Architect at a comms service provider with 1,001-5,000 employees
We have been in touch with support on one or two occasions but I was not the person who dealt with them. View full review »
Damir Miklavčič
Security Analyst at Zavarovalnica Triglav, d.d.
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question. Unfortunately, we were not able to resolve the issue that we were having. It could have been something in our network, but we don't know. It was not a big issue. The technical support is good, they do give you answers and they are pretty quick. View full review »
Zain Rehman
Senior Security Analyst at a financial services firm with 1,001-5,000 employees
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the support that they provide is good. View full review »
Pongtosaporn Junlobol
Vice President at INET Managed Services Co.,LTD.
I think the support is okay. They responded very quickly, and it was sufficient. View full review »
Nanda-Kumar
Security Team Lead at a tech services company with 10,001+ employees
I have not interacted with tech support. View full review »
reviewer606432
User at a insurance company with 501-1,000 employees
The tech support is quite good. View full review »
Learn what your peers think about Rapid7 InsightVM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,024 professionals have used our research since 2012.