RapidMiner Customer Service and Technical Support

reviewer1260093
Professor of Health Services Research (now Emeritus) at a university with 1,001-5,000 employees
I have not contacted technical support. I've only used the user forum. View full review »
RajivSharma
Senior Product Manager at CustomerXps Software
In terms of technical support, whenever we face issues, the first place we go to are online forums or the solution's blogs. Typically, we can find an answer to our issues there. If there are issues that need to be fixed, they do offer extensions where you can write your own Python or R program to address them. View full review »
reviewer984648
Professor at a university with 51-200 employees
I have never contacted technical support. Any time that I have had an issue, I have tried to solve it myself. One time when I had an issue with deep learning, View full review »
Learn what your peers think about RapidMiner. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,794 professionals have used our research since 2012.
reviewer984648
Professor at a university with 51-200 employees
Whenever I have a problem, I try to solve it myself. One time when I had a problem with deep learning, I tried to get answers through the forums. I tried to chat through the application but I didn't get an answer. View full review »
reviewer1088973
Pre-Sales BI at a wholesaler/distributor with 10,001+ employees
Normally I use the community for support, and don't make contact with customer service. I have some friends who are working in that area and they help me. I also ask my coworkers for assistance. View full review »
reviewer1025025
Project Engineer at a engineering company with 10,001+ employees
I was only in touch with technical support for a licensing issue, and it worked out fine. I have no complaints. View full review »
Rohini Kram
Data Scientist at a tech company with 51-200 employees
The technical support for RapidMiner is fantastic. View full review »
Learn what your peers think about RapidMiner. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,794 professionals have used our research since 2012.