RCN Hosted Voice Packet Loss and Reliability

Have you seen less packet loss and/or higher reliability with this solution? Do you have any any metrics for this?

Bracey Fuenzalida
IT Director at a university
As for the issue of packet-loss and reliability, when I came into this role some three or four years ago, on my first day we had an eight-hour phone outage. When we did the investigation, we realized that there was a DOS attack on the system and, hence, when the guys at the NOC were looking at it, they stopped all service to us. That was the first time. Four months after that we had a similar episode, but for a completely different reason. Within another year, we had the same thing. When we made the decision to go with RCN, packet loss was brought up. So far, and we're going on just about a year working with them, we haven't had a blip on the radar.
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Director of IT at a healthcare company with 51-200 employees
I don't think we have any packet loss, in general.
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CFO at a tech services company with 11-50 employees
Regarding packet loss, and as far as reliability goes, it's been very good for us. We've got everything flowing through our server, and that includes the other operating companies. Everybody is flowing through one server through to the internet, back and forth, and we're very happy.
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Mazen Fares
IT Manager at Piramal Critical Care, Inc.
We don't have metrics in terms of packet loss, but as far as service goes, it has been excellent. There haven't been any issues. The only time there was an outage was because the whole area lost power. Somebody hit a power pole and, regardless of what service you had, it knocked out the whole area. That wasn't an RCN issue. We've had snow storms and we haven't had any loss of service. It's been pretty good on the uptime.
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