RCN Hosted Voice Reliability and Disaster Recovery

Compared to traditional premise-based systems, how would you describe this solution’s reliability and disaster recovery?

Mazen Fares
IT Manager at Piramal Critical Care, Inc.
Compared to traditional, premise-based systems, the solution's reliability and disaster recovery are excellent. We haven't used on-premise for five years and we don't want to go back to using on-premise. In terms of maintenance, upgrades, licenses, etc., it's easier to go with a voice over IP solution. In terms of redundancy and uptime, it beats the on-premise. And then there are the hours needed from an IT support team to manage an on-premise system, whereas a cloud-based solution tremendously reduces the amount of time and the effort. We don't have to worry about how the on-premise system functions, and the costs associated with uptime and maintenance of it.
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IT Manager with 201-500 employees
We haven't had to face any disaster recovery. I haven't had any experience dealing with those on-premise voice-over-IP solutions where you have to host your own server, etc. We're a smaller company, so it's nice to be able to pay for somebody else to take care of that. I don't have to be knowledgeable about any of that. I have to know how to set the phone up, and call somebody to tell them how I need something configured. It's nice not having that on my head.
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Chris Cruz
Network Administrator with 51-200 employees
The solution’s reliability and disaster recovery are amazing. Since their uptime is way over 90 percent, it builds my confidence. Secondly, since it's cloud-based, it's not my problem if the system's down. That's RCN's problem. Since they are a leading internet provider, I'm sure that they have the expertise to get their system up, to make sure my phones are working. It really does lower the total cost.
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