RCN Hosted Voice Reliability and Disaster Recovery
Compared to traditional premise-based systems, how would you describe this solution’s reliability and disaster recovery?
Compared to traditional, premise-based systems, the solution's reliability and disaster recovery are excellent. We haven't used on-premise for five years and we don't want to go back to using on-premise. In terms of maintenance, upgrades, licenses, etc., it's easier to go with a voice over IP solution. In terms of redundancy and uptime, it beats the on-premise. And then there are the hours needed from an IT support team to manage an on-premise system, whereas a cloud-based solution tremendously reduces the amount of time and the effort. We don't have to worry about how the on-premise system functions, and the costs associated with uptime and maintenance of it.View full review »
We haven't had to face any disaster recovery. I haven't had any experience dealing with those on-premise voice-over-IP solutions where you have to host your own server, etc. We're a smaller company, so it's nice to be able to pay for somebody else to take care of that. I don't have to be knowledgeable about any of that. I have to know how to set the phone up, and call somebody to tell them how I need something configured. It's nice not having that on my head.View full review »
The solution’s reliability and disaster recovery are amazing. Since their uptime is way over 90 percent, it builds my confidence. Secondly, since it's cloud-based, it's not my problem if the system's down. That's RCN's problem. Since they are a leading internet provider, I'm sure that they have the expertise to get their system up, to make sure my phones are working. It really does lower the total cost.View full review »