RCN Hosted Voice Primary Use Case

Bracey Fuenzalida
IT Director at a university
It operates as the central voice for everything that we do. Our people are using it for daily business, daily interaction, conferencing, local communication - you name it, we're using it. View full review »
Mazen Fares
IT Manager at Piramal Critical Care, Inc.
With RCN, we use the internet service and we use the voice over IP cloud service. We have three offices and we use the ISP. We have an inside sales team and we have an Auto Attendant that does call-based routing: press one, press two, press three, and there are additional routings once you get into the sub-menus. It can do forwarding. That's what we use it for. It's mainly for office use, sales, and customer service. Because we're not like a call center, we're not 100 percent customer service, users use it to make and receive calls and to do conference calls and transfers. We use it for conference rooms, we have 800 numbers for our sales team and customer service. We use it for quite a lot. View full review »