RCN Hosted Voice Overview

What is RCN Hosted Voice?

RCN Hosted Voice is a fully managed cloud-based solution delivered over our wholly owned, fiber-rich network that offers advanced unified communications customized to fit your organization’s specific needs. It offers intuitive features that helps improve productivity while providing flexible, cost-effective pay-as-you-go features to fit any budget. RCN Hosted Voice is a completely scalable solution with unlimited nationwide calling, predictable monthly costs, and offers easily customized call and administration tools.

RCN Hosted Voice Customers

Citi Open Tournament

RCN Hosted Voice Video

Pricing Advice

What users are saying about RCN Hosted Voice pricing:
  • "We looked at about five or six other companies but when RCN came in, they beat everybody hands-down, on both the features and on the dollars side. It prompted our people to say they hadn't seen numbers so low for the services you get."
  • "For us, the monthly price was 38 percent lower. We were paying somewhere between $5,600 and $5,800 every month for voice and data. We got it down to about $4,000 with tax."
  • "We're okay with the pricing and licensing... It's based on the number of extensions."

RCN Hosted Voice Reviews

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Bracey Fuenzalida
IT Director at a university
Real User
Leaderboard
Apr 23, 2019
Admin features make it easy to customize and change, while Voicemail Transcription is fast and accurate

What is our primary use case?

It operates as the central voice for everything that we do. Our people are using it for daily business, daily interaction, conferencing, local communication - you name it, we're using it.

Pros and Cons

  • "The most valuable feature is the admin platform that we work with. It allows us a very centralized approach for doing things and it allows us to manage and control everything right from the very top."
  • "The Voicemail Transcription is more accurate than what we had with our previous company. Also, and I'm not sure if this is because it's a fiber line, we seem to get the responses and the transcription almost instantaneously, faster than what we had prior."
  • "We've had 100 percent uptime so far. We haven't been down once, not even for a brief second, not even for a reboot. Nothing."
  • "If they could improve on their response times, making them even faster than they are right now, that would be great."

What other advice do I have?

I have three pieces of advice. Number one, make sure that you have a good working relationship with the salesperson that you're working with, and that you have a sense of trust with that individual, because if you believe that that individual is not looking to rip you off but, rather, is looking to help you in what you're seeking to get accomplished, there's a good chance you're going to get something very positive out of the experience and out of the service. Our sales guy said, "What are you trying to do? What's the overall initiative that you want to accomplish?" When I told him what I…
Mazen Fares
IT Manager at Piramal Critical Care, Inc.
Real User
Top 20Leaderboard
Mar 18, 2019
Voicemail to email is convenient and in our region the multiple hubs provide redundancy

What is our primary use case?

With RCN, we use the internet service and we use the voice over IP cloud service. We have three offices and we use the ISP. We have an inside sales team and we have an Auto Attendant that does call-based routing: press one, press two, press three, and there are additional routings once you get into the sub-menus. It can do forwarding. That's what we use it for. It's mainly for office use, sales, and customer service. Because we're not like a call center, we're not 100 percent customer service, users use it to make and receive calls and to do conference calls and transfers. We use it for… more »

Pros and Cons

  • "A lot of users use the voice to email, that's a nice feature to have. Voicemail will come to me as a .wav file and, if I have a phone, I can just click on the .wav file and listen to it. Or I can play it on my computer. Whether you have an Android or an iPhone, you'll be able to play it."
  • "One feature we leverage is that the phones can be programmed with a softbot, where you program it to dial a number. We have Vonage for international calling to reduce costs on international service. I program the Vonage number into that bot on the phone. Users call it, enter a PIN, and they can call anywhere in the world for lower costs."
  • "One area for improvement is the Web Portal. It's not a full-view screen, it's more like a minimized screen. You don't get the full view of your desktop. It's more like a five-inch by five-inch view. I think they said the software was designed that way. I don't know if there's going to be a newer version coming out later."

What other advice do I have?

As long as you're able to communicate with the RCN team and provide them with what they want, it will be a smooth migration process. I don't foresee an issue. The RCN team gives you the documentation: "This is the information that we need. Can you populate this?" I gave them access to my existing portal, so they were able to go in and review it and see how our old Auto Attendant was set up. They gave me a print-out of our existing setup and asked me to confirm that it was set up that way. That's something that can be leveraged as well, if you are with an existing service provider and you are…