RCN Hosted Voice Reviews
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Bracey Fuenzalida
Real User
IT Director at a university
Apr 23 2019
What is most valuable?
The most valuable feature is the admin platform that we work with. It allows us a very centralized approach for doing things and it allows us to manage and control… more»How has it helped my organization?
The speed of delivery, whether it's a transcription notice or it's something that needs to be done on the server side - something that goes beyond our managing the actual… more»What needs improvement?
If they could improve on their response times, making them even faster than they are right now, that would be great.What's my experience with pricing, setup cost, and licensing?
We looked at about five or six other companies but when RCN came in, they beat everybody hands-down, on both the features and on the dollars side. It prompted our people… more»Which solution did I use previously and why did I switch?
We were working with GTT which, prior to being GTT, was Transbeam. We decided to switch because we had three outages within my first ten months on the job, and I just… more»What other advice do I have?
I have three pieces of advice. Number one, make sure that you have a good working relationship with the salesperson that you're working with, and that you have a sense of… more»Which other solutions did I evaluate?
We looked at * XO * EarthLink * Verizon * Bay Networks.
Mazen Fares
Real User
IT Manager at Piramal Critical Care, Inc.
Mar 18 2019
What is most valuable?
A lot of users use the voicemail to email, that's a nice feature to have. Voicemail will come to me as a .wav file and, if I have a phone, I can just click on the .wav… more»How has it helped my organization?
Because RCN is heavily invested in the Lehigh Valley we were able to get the internet and the voice over IP together as a bundled service and, at the same time, leverage… more»What needs improvement?
One area for improvement is the Web Portal. It's not a full-view screen, it's more like a minimized screen. You don't get the full view of your desktop. It's more like a… more»What's my experience with pricing, setup cost, and licensing?
We're okay with the pricing and licensing. There's no issue there. It's based on the number of extensions. If you want to purchase direct dial numbers, you get that option… more»Which solution did I use previously and why did I switch?
Before, we were using a Broadview's service. They have a service called Office Suite. Initially, I was happy with their service, but their customer service started to… more»What other advice do I have?
As long as you're able to communicate with the RCN team and provide them with what they want, it will be a smooth migration process. I don't foresee an issue. The RCN team… more»Which other solutions did I evaluate?
At that time we could have continued with Broadview. We had RCN and we had the option to use another provider called Frontier. But RCN was a better choice, a better fit… more»Real User
Director of IT at a healthcare company with 51-200 employees
Dec 04 2018
What is most valuable?
The Office Mobility feature has been the most satisfying one because it allows part of my team to be remote at an event and still be active with the phone and their client base. They're always in… more»How has it helped my organization?
We transitioned to RCN from using the old AT&T regular analog phones and Vonage phone system. We always had problems with crackly lines but as soon as we switched over to the RCN VoIP phone system… more»What needs improvement?
The analytic part of it, the control panel, those are their biggest areas where they have to improve. There are competitors out there where, when you open the control panel, they have tons of… more»What's my experience with pricing, setup cost, and licensing?
The pricing is fairly fair. Our contract ended two years ago and it's going to expire next year. We negotiated rates. We were being wooed by RingCentral and Nextiva again with pricing and some of the… more»What other advice do I have?
I would recommend that everyone do their research. My own feedback would be that with RCN you're going to get fair pricing, if you do your homework. You'll get reliability. You will get great customer… more»Which other solutions did I evaluate?
We did try out Nextiva early on. This was before RCN when we were still toying with a few things, and that would have been seven years ago. One of the reasons we tried Nextiva was that we thought… more»Chris Cruz
Real User
Network Administrator with 51-200 employees
Dec 16 2018
What is most valuable?
The Hunt Group, is the most valuable feature. There are different modes. You can choose round-robin, you can choose priority-for-agents, you can choose the order of… more»How has it helped my organization?
You can actually hear the person's voice. Going from an old-school phone, an old analog, to one of these, the voice quality blew me away. It is very intelligible, you can… more»What needs improvement?
Wireless needs improvement. We have a manufacturing facility and the majority of the managers walk around with 2.4 gigahertz cordless phones and they have to walk… more»What's my experience with pricing, setup cost, and licensing?
Pricing is great. If you're not careful enough, you might just order too many. For the service, the price is right. When you design it, if you mess up and you realize you… more»Which solution did I use previously and why did I switch?
We used two previous services. Way back in the day, when we were copper-line based, we were using Norstar. From there, we upgraded to Verizon and we went on-premise with a… more»What other advice do I have?
Just in case, whatever you order, you're going to need to have a spare phone. If you choose RCN, my recommendation is that you always have three or four phones on hand… more»Which other solutions did I evaluate?
We were looking to go back to Norstar. They put on a big push trying to get in again. They said, "Hey, we lost your business to Verizon, we're doing SIP-based." But with… more»Real User
IT Manager with 201-500 employees
Dec 16 2018
What is most valuable?
Feature-wise, the price was right for what we were looking for. They're our internet service provider as well, so it was an easy decision to have both our primary ISP and… more»How has it helped my organization?
With our legacy system, we were limited to 35 extensions. Recently we've moved up to about the mid-40s in terms of number of phones now. So it gives us the flexibility to… more»What needs improvement?
I use the voicemail transcription feature but I'm not sure about the security of the voicemail system, as you can only use numbers for a password, and your direct-dial… more»What's my experience with pricing, setup cost, and licensing?
We didn't feel like buying phones. RCN, as part of the deal, leased us phones at a reasonable price and each line was extremely reasonable as well. All in all, for about… more»Which solution did I use previously and why did I switch?
We had XO Communications and it was a legacy phone system. The costs were going up and RCN came in at a very competitive price, especially for the bandwidth they were… more»What other advice do I have?
My advice would be to start the deployment very early on a Monday morning. We did it on a Friday. On a Friday you have to deal with the possibility that the people who… more»Which other solutions did I evaluate?
We looked at Vonage and 8x8.CFO9009a
Consultant
CFO at a tech services company with 11-50 employees
Dec 24 2018
What is most valuable?
We use call recording. It's important to us because there's information that's passed from the customer to us. We sell ready-mixed concrete. It's very important that we… more»How has it helped my organization?
We've been able to combine three separate operating companies into one phone system. They are related companies in terms of what they do. Before, what we had was a… more»What needs improvement?
Because we are supposed to administer the phone system on our own, they gave us some training in the beginning. But if it's something you don't use a lot, you forget. It's… more»What's my experience with pricing, setup cost, and licensing?
It's very affordable. We're very happy with the pricing.Which solution did I use previously and why did I switch?
We had a very old phone system and we were looking to upgrade. The phone system that we had just wouldn't be able to handle the technology. We were looking for certain… more»What other advice do I have?
Because it is a voice over IP, you want to look at what your backup strategy is. If anything does happen to the system, and you can't get back up quickly, do you have… more»Which other solutions did I evaluate?
There was a local company here that offered phone systems while continuing to use Verizon, but we found Verizon to be very difficult to work with. Maybe it's the sheer… more»Real User
Office Manager at a legal firm with 11-50 employees
Jan 08 2019
What is most valuable?
I really like the portal. It makes listening to your messages so much easier as well as changing your voice mail. Some of the attorneys use the Follow Me where the phone will follow them. They like… more»How has it helped my organization?
We went from regular phone lines to digital phone lines and that was certainly an upgrade. The Auto Attendant is also something that is very important to us. It has eliminated the need for people who… more»What needs improvement?
The way that you listen to your voicemail messages through the receiver so that you can't fast forward or rewind - I don't like that at all. I listen to them all the time through the portal. In fact… more»What's my experience with pricing, setup cost, and licensing?
Obviously we felt that pricing was fair because we chose RCN over quotes from several companies. It was reasonable, especially considering that we were already RCN customers and it was the easiest… more»What other advice do I have?
Do your research and make sure you're getting everything you need. As for the what I would say to a colleague who said to me that a cloud solution is not safe, I asked our IT department about that… more»Which other solutions did I evaluate?
We were comparing hosted voice solutions everywhere. We were really just comparing prices. We already had RCN and they offered us the best price.Real User
Office Manager at a non-profit
Dec 24 2018
What is most valuable?
The sidecars on the main phones that we use, the ones that receive the calls, are really important. They help us to distribute calls to people, from reception. That's an important starting point for us.How has it helped my organization?
I don't know if the system has really improved anything, but it has maintained some of our capabilities and functionalities in the way that we receive calls and distribute them to the relevant staff members. In terms of packet loss, I don't think I've personally experienced anything like that. There… more»What needs improvement?
I use the voicemail transcription feature on my phone and I think all staff members do. We also have voicemails that we receive from our main number and that can be really confusing. It's something that I've recently had some problems with: The way that these calls are bounced around from line to… more»What other advice do I have?
Be flexible because things don't always turn out as you might think they should, at the beginning. In terms of uptime of the system, it does pretty well now. I haven't seen any bigger problems lately. We have around 70 to 75 daily users of the phones and there are at least four or five people who… more»See 2 More RCN Hosted Voice Reviews
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What is RCN Hosted Voice?
RCN Hosted Voice is a fully managed cloud-based solution delivered over our wholly owned, fiber-rich network that offers advanced unified communications customized to fit your organization’s specific needs. It offers intuitive features that helps improve productivity while providing flexible, cost-effective pay-as-you-go features to fit any budget. RCN Hosted Voice is a completely scalable solution with unlimited nationwide calling, predictable monthly costs, and offers easily customized call and administration tools.
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