RCN Hosted Voice Reviews

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Bracey Fuenzalida
Real User
IT Director at a university
Nov 21 2018

What is most valuable?

The most valuable feature is the admin platform that we work with. It allows us a very centralized approach for doing… more»

How has it helped my organization?

The speed of delivery, whether it's a transcription notice or it's something that needs to be done on the server side -… more»

What needs improvement?

If they could improve on their response times, making them even faster than they are right now, that would be great.

What's my experience with pricing, setup cost, and licensing?

We looked at about five or six other companies but when RCN came in, they beat everybody hands-down, on both the features… more»

If you previously used a different solution, which one did you use and why did you switch?

We were working with GTT which, prior to being GTT, was Transbeam. We decided to switch because we had three outages… more»

What other advice do I have?

I have three pieces of advice. Number one, make sure that you have a good working relationship with the salesperson that… more»
Mazen Fares
Real User
IT Manager at Piramal Critical Care, Inc.
Mar 18 2019

What is most valuable?

A lot of users use the voicemail to email, that's a nice feature to have. Voicemail will come to me as a .wav file and, if… more»

How has it helped my organization?

Because RCN is heavily invested in the Lehigh Valley we were able to get the internet and the voice over IP together as a… more»

What needs improvement?

One area for improvement is the Web Portal. It's not a full-view screen, it's more like a minimized screen. You don't get… more»

What's my experience with pricing, setup cost, and licensing?

We're okay with the pricing and licensing. There's no issue there. It's based on the number of extensions. If you want to… more»

If you previously used a different solution, which one did you use and why did you switch?

Before, we were using a Broadview's service. They have a service called Office Suite. Initially, I was happy with their… more»

What other advice do I have?

As long as you're able to communicate with the RCN team and provide them with what they want, it will be a smooth… more»
Find out what your peers are saying about Grasshopper vs. RCN Hosted Voice and other solutions. Updated: March 2019.
325,652 professionals have used our research since 2012.
Anonymous User
Real User
Director of IT at a healthcare company with 51-200 employees
Dec 04 2018

What is most valuable?

The Office Mobility feature has been the most satisfying one because it allows part of my team to be remote at an event and still be active with… more»

How has it helped my organization?

We transitioned to RCN from using the old AT&T regular analog phones and Vonage phone system. We always had problems with crackly lines but as soon… more»

What needs improvement?

The analytic part of it, the control panel, those are their biggest areas where they have to improve. There are competitors out there where, when… more»

What's my experience with pricing, setup cost, and licensing?

The pricing is fairly fair. Our contract ended two years ago and it's going to expire next year. We negotiated rates. We were being wooed by… more»

What other advice do I have?

I would recommend that everyone do their research. My own feedback would be that with RCN you're going to get fair pricing, if you do your… more»
Chris Cruz
Real User
Network Administrator with 51-200 employees
Dec 16 2018

What is most valuable?

The Hunt Group, is the most valuable feature. There are different modes. You can choose round-robin, you can choose… more»

How has it helped my organization?

You can actually hear the person's voice. Going from an old-school phone, an old analog, to one of these, the voice… more»

What needs improvement?

Wireless needs improvement. We have a manufacturing facility and the majority of the managers walk around with 2.4… more»

What's my experience with pricing, setup cost, and licensing?

Pricing is great. If you're not careful enough, you might just order too many. For the service, the price is right. When… more»

If you previously used a different solution, which one did you use and why did you switch?

We used two previous services. Way back in the day, when we were copper-line based, we were using Norstar. From there, we… more»

What other advice do I have?

Just in case, whatever you order, you're going to need to have a spare phone. If you choose RCN, my recommendation is that… more»
Anonymous User
Real User
IT Manager with 201-500 employees
Dec 16 2018

What is most valuable?

Feature-wise, the price was right for what we were looking for. They're our internet service provider as well, so it was… more»

How has it helped my organization?

With our legacy system, we were limited to 35 extensions. Recently we've moved up to about the mid-40s in terms of number… more»

What needs improvement?

I use the voicemail transcription feature but I'm not sure about the security of the voicemail system, as you can only use… more»

What's my experience with pricing, setup cost, and licensing?

We didn't feel like buying phones. RCN, as part of the deal, leased us phones at a reasonable price and each line was… more»

If you previously used a different solution, which one did you use and why did you switch?

We had XO Communications and it was a legacy phone system. The costs were going up and RCN came in at a very competitive… more»

What other advice do I have?

My advice would be to start the deployment very early on a Monday morning. We did it on a Friday. On a Friday you have to… more»
Lori Hyatt
Real User
Accounting Manager at Evergreen Exhibition
Mar 11 2019

What is most valuable?

For us, one of the most important features is the conferencing. We use that feature a lot. We also like that long distance… more»

How has it helped my organization?

We're a very small company, there are ten employees, and only seven of them are in the office and utilize this phone. We… more»

What needs improvement?

The sound quality was different. It wasn't necessarily worse or better, it was different in the sense that it sounded like… more»

What's my experience with pricing, setup cost, and licensing?

Pricing is much better on this product. The licensing would apply to us in the sense that we pay per actual phone device… more»

If you previously used a different solution, which one did you use and why did you switch?

The main reason we switched was cost. We had Grande for internet for about three years before we moved over to this. We… more»

What other advice do I have?

It has been a very good product for us, but you need to have a reliable internet provider because this system does use the… more»
CFO9009a
Real User
CFO at a tech services company with 11-50 employees
Dec 24 2018

What is most valuable?

We use call recording. It's important to us because there's information that's passed from the customer to us. We sell… more»

How has it helped my organization?

We've been able to combine three separate operating companies into one phone system. They are related companies in terms… more»

What needs improvement?

Because we are supposed to administer the phone system on our own, they gave us some training in the beginning. But if… more»

What's my experience with pricing, setup cost, and licensing?

It's very affordable. We're very happy with the pricing.

If you previously used a different solution, which one did you use and why did you switch?

We had a very old phone system and we were looking to upgrade. The phone system that we had just wouldn't be able to… more»

What other advice do I have?

Because it is a voice over IP, you want to look at what your backup strategy is. If anything does happen to the system… more»
Anonymous User
Real User
Office Manager at a legal firm with 11-50 employees
Jan 08 2019

What is most valuable?

I really like the portal. It makes listening to your messages so much easier as well as changing your voice mail. Some of the attorneys use the… more»

How has it helped my organization?

We went from regular phone lines to digital phone lines and that was certainly an upgrade. The Auto Attendant is also something that is very… more»

What needs improvement?

The way that you listen to your voicemail messages through the receiver so that you can't fast forward or rewind - I don't like that at all. I… more»

What's my experience with pricing, setup cost, and licensing?

Obviously we felt that pricing was fair because we chose RCN over quotes from several companies. It was reasonable, especially considering that we… more»

What other advice do I have?

Do your research and make sure you're getting everything you need. As for the what I would say to a colleague who said to me that a cloud solution… more»
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Find out what your peers are saying about Grasshopper vs. RCN Hosted Voice and other solutions. Updated: March 2019.
325,652 professionals have used our research since 2012.

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What is RCN Hosted Voice?

RCN Hosted Voice is a fully managed cloud-based solution delivered over our wholly owned, fiber-rich network that offers advanced unified communications customized to fit your organization’s specific needs. It offers intuitive features that helps improve productivity while providing flexible, cost-effective pay-as-you-go features to fit any budget. RCN Hosted Voice is a completely scalable solution with unlimited nationwide calling, predictable monthly costs, and offers easily customized call and administration tools.

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