RCN Hosted Voice Scalability

Bracey Fuenzalida
IT Director at a university
The scalability is wide open for us. It's excellent. We have a gig fiber line. We were doing a 250 by 250 before. We upped that to a gig. In terms of our functionality, we have anywhere between 160 to 180 units and we haven't had any problems with it. Our users are staff, faculty, student services, student groups, etc. On any given day, on the data side, we have somewhere between 600 to 1,000 users. We are constantly acquiring buildings. For example, this past year we acquired a new building which is going to be for student housing. We're still using the temporary solution that was done there, prior, but we're working with RCN because it's only three or four blocks from where we are in downtown Manhattan. We're looking at another building, as well. We fully intend to work with RCN to run that shop as well. I can tell you this: Those intentions are solely based on the experience that we've had within the first year with RCN. View full review »
Mazen Fares
IT Manager at Piramal Critical Care, Inc.
We can add extensions at any time. We can add IDs, direct dial numbers. If I need to order a phone, I just call in to my account manager and say, "I need this extension, this phone set up." They set it up and they can either mail me the phone or send a customer service rep to give me the phone, make sure it's powered on and ready. I have both options. It's highly scalable. I don't think there's a limit on how many extensions it supports. You can have as many phones as you want in different offices. You can even extend it overseas. View full review »
ITDir309
Director of IT at a healthcare company with 51-200 employees
The scalability is fine. We are maxed at 80 employees. We're a small company so we don't have the need for that larger scalability where we're going to jump to 150 users. I don't have that knowledge about how scalability would work at that size. But given what I know, I imagine that scalability would not be an issue. As long as you have the proper data, I think this product would work the same with 200 users. But my knowledge is just on 80 users in total. We have a sales team and their primary job is hitting the phones every day, making calls. They can range from 15 to 170 calls a day. They are always on the phone. They are really pushing it hard and maxing it out. We also have a production team. They're not on the phone as much. They'll probably get five or six calls a day. There are also managers, HR, finance, but they're not on the phone. They get incoming calls. Most of my calls are incoming. But out of all those users, with their different roles and using the phones at certain times, I haven't had an issue where phones weren't working. The reliability and scalability haven't been an issue. That's why I refer people to it all the time. In terms of deployment and maintenance, I take care of the solution myself. Everyone is using it every day to do their jobs. I don't know what 2019 holds for us, as far growth goes, just yet; maybe two or three more users. It all depends on the first quarter. I'm not worried about growth and this product. I'll just add another line, add another phone and not think about it because I know it's going to work. View full review »
Chris Cruz
Network Administrator with 51-200 employees
Scalability is easy. You just call them and say, "Hey, I'm going to add some folks." They ship it to you or, for us, we're lucky, they are right down the street and they hand-deliver the phones. We plug them right into the network and we're up and running. We just have to choose where the new people are going to sit. That's it. View full review »
ITManage561b
IT Manager with 201-500 employees
Scalability would just be a matter of adding another switch if I wanted. I feel we have the ability to grow. We'd outgrow our office before we outgrow this phone solution. View full review »
OfficeMab67e
Office Manager at a legal firm with 11-50 employees
The scalability is unlimited. Everybody in the office has a phone and there are 22 users. They include the receptionist, secretaries, paralegals, bookkeepers, attorneys, and partners. We're maxed out. We've been growing, and since we initially put the system in, we have added phones, but I don't see us really upgrading any time soon. This is sufficient for us. I am responsible for the deployment and maintenance, along with a receptionist in each office. View full review »
Manager532b
Office Manager at a non-profit
We haven't really had to change any of the functions that we've got. I haven't really had to gauge the scalability at all. View full review »
FinanceM3f8d
Finance Manager at a legal firm with 51-200 employees
The scalability is unlimited. There aren't going to be any issues. View full review »
Paul Grumbein
General Manager with 1-10 employees
We have added two phones to our system thus far. The ability to easily add to our system is what we had expected. As far as increasing our usage of the solution is concerned, we will do so only when we need to add bandwidth or phones for additional staffing. View full review »
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