Red Hat Ceph Storage Customer Service and Technical Support

Sr. Systems Engineer at a tech company with 10,001+ employees
We are using the open source version. However, there seem to be many vendors, in addition to RedHat, who sell or provide support for Ceph. View full review »
George Paraskevas
Systems Engineer at a marketing services firm with 51-200 employees
Technical support from the mailing lists is very good but you always need to get your hands dirty. However, if you pay for a product like Red Hat Ceph Storage, support is a big advantage. View full review »
Flavio Carvalho
Senior Information Technology Specialist at a tech consulting company with 501-1,000 employees
It is possible that you only have support if you partner with a vendor like Red Hat. However, you can find many articles in forums or GitHub. View full review »
Enterprise Solutions Architect at a tech services company with 1,001-5,000 employees
We didn’t use Red Hat services, due to bad experience with them in the past. They usually play email ping pong, while you solve the problems yourself. View full review »
Anthony D'Atri
Senior Software Engineer
Red Hat’s technical support is valuable, but with Ceph, one can often do well with community resources. View full review »
Diego Woitasen
Senior Solutions Architect and co-founder at
The community support is very good. I have never used the paid support. View full review »
Gary Duan
Senior Architect at a tech vendor with 10,001+ employees
The level of technical support is acceptable. View full review »

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