For us the most important feature is the ability, similar to any BPM tool really, to design and easily implement integration with the other systems. That is the key.

The main factor that separates Red Hat software from Oracle, IBM, Pegasystems, is the ability that it gives you to design the screens outside the software and connect it as another component with the BPM engine. That could be seen as a disadvantage, but really but in a world where specialized IT resources are more difficult to find, you can develop coding in the language that you prefer: In  Angular, in Java, in .NET. So for us, and for the customer, it is a benefit.