I have a very good impression of Reduxio's technical team. There have been no bugs. But they respond very fast if customers ask for new features, and I ask for those new features. They deploy them quickly into the system.

I get fantastic support from the Israeli staff, I don't really know how they could improve it.

I am 100% for this product which proactively monitors and give us assistance, when needed.

The technical team was wonderful. They came up to Vegas, and they not only installed it for us, but they educated us on its use. My IT guy was up and running. As far as sales, I initially had a third-party vendor that was doing the sale. Then, somewhere along the line, I requested that I deal directly with Reduxio. The guy I dealt with, his name is Sam Eckhouse, and he's great. He was really good.

I've never personally used their tech support but my IT guy did, and he said it was great.

Customer Service:

Could not be better! Outstanding on all fronts from sales to installation to service to support, Reduxio never fails to satisfy. The entire team is so willing, ready, and able to get in, get their hands dirty, and get things working.

In one word: amazing.

Technical Support:

Simply awesome. The support is awesome. They always have the answer. As a matter of fact, support usually knows before I do where there is an issue.

Last summer we had an AC unit go out in our datacenter and the temp began to rise in the room. They called me to let me know that I had a problem! It doesn't get any better than that. It can't. Further, they just don’t stop with troubleshooting Reduxio issues, they dig deep until they can find the core of the problem, even if it doesn’t lie within the HX550. Support jumps right in and gets to work for you to resolve the problem. Problem with VMware? They’ll dig deep into that, too. Microsoft? No problem. If it’s in the way of the HX550 doing its amazing job, nothing will get in the way of them trying to make everything right, so you have a perfect experience with Reduxio. Bottom line at the end of the day, Reduxio wants you to be happy.

The service is great.

Customer Service:

The entire team has been responsive, on campus for face to face meetings, professional, and polite. No complaints!

Technical Support:

It has been excellent so far. I have so far received the same technician on site every time. I have been able to text him and get a reply within a few hours. We have been able to resolve all my major business needs.

Customer Service:

We have not had to contact support yet, as we have not had any issues with the appliance.

Technical Support:

The engineer who deployed with us has been proactive in reaching out when alarms have been triggered. This was due to a DNS server being unreachable and a few other environmental issues, but nothing was wrong with the storage array itself. This was a first for us, as the level of attention and care that went into this deployment in addition to the follow-ups over a year later is not common among most vendors in any field.

We love it! Every time we call, we get nothing but the best support. We are very happy.

Sales and technical teams are very professional, friendly, and honest. The technical support in particular is excellent. They have proactive support which alerts us immediately when any issue is identified.

Excellent. I have had support do remote upgrades and also walk me through a VM recovery. Our dedicated support guy is fantastic.

I would rate tech support #1. The support has been so responsive and great, they feel like one of our staff members. They provide unmatched support for our organization. They are very easy to deal with, very comprehensive on their demos and in their knowledge. They are very helpful in all aspects from the demo to the sales to the implementation.

Professionals, they know the product inside-out.

The whole team are just amazing. They answer any questions that we have on the time. It was very delightful to do a training session with them, we like their way of thinking. They trust their product.

In the beginning we had some small issues. They were very professional, very understanding, and have technical knowledge and engineering knowledge of the product. I didn't feel at any time, when we talked with their technical guys, that they would say, "Okay. I will check into it," and then get an answer in a few days. Everything was, "Okay, I know, I have the documents, this is the answer." It was great.

We haven't called them yet. We probably will, when we start installing Reduxio.

Customer Service:

Any time I have needed anything, from a simple question to someone to be onsite, the customer service has been exceptional.

Technical Support:

On a scale of one to 10, I would rate the technical support with a nine.

Great. They've reached out to me multiple times. Sales rep has been fantastic. He was during deployment as well. I think they're really great people, and it seems like they really care about their customers, they want their customers to be successful.

Tech support has been really strong. You can reach out to them. I haven't had any troubles at all with tech support. Overall, just very positive.

The sales team is very well versed and educated in the product. I suggested to them they may want to become a little more educated about competitive products so that they can better highlight the differences and the advantages. Regarding the technical team - we were privileged to get to talk to some of the developers and other people who are rarely accessible - I have, perhaps, a more favorable view than a lot of people might, because generally people don't get to talk to key developers of the product they're buying.

Their tech support is very, very good. Now, obviously, that has a little to do with the company scale. I don't imagine they will be able to provide the same, almost personalized, level of service they do today when, at some point, they have hundreds of thousands of customers. But, right now, the sales engineers, installation, sales, tech support, engineers have a pretty good grasp of the customer. You know who to contact, when to follow up, how to follow up. It has been fantastic. 

Way back in the beginning when we were just starting, I think I had one or two technical questions. It was not difficult to get a hold of them and get them answered. On the flip side, with proactive monitoring, they are really good. We were doing some maintenance on our data center one day so the unit lost connectivity, the ability to call home. They made sure to track me down and verify that it wasn't anything malfunctioning in the unit.

Customer Service:

Customer Service has been great. Very responsive.

Technical Support:

Technical support has been outstanding. They have helped me solve problems which weren't even storage-related.

Technical support is very good. Working with both the sales and technical teams has been good.

The Reduxio sales and technical team was, perhaps, the most dramatic and impressive part of the package. I discovered open, honest, and candid professionals that provided my staff and me with intelligent explanations and modest, yet convincing answers to our questions. I have dealt with team members Effie Glass, Barak Zigdon, and Daniel Fragin and I regard them each with integrity and respect.

In my humble opinion, the technical support is outstanding. I would also note that they respond quickly and generously.

We have a good relationship with sales and technical. They are frank and accommodating, and the technical support we have had has always been quick and competent.

The sales and technical team were good. They explained everything very well. 

Fantastic, especially the tech team. They went beyond the call of duty to get us transitioned from our previous vendor.