Retently is a customer feedback and satisfaction analysis platform that helps businesses measure and track customer loyalty, identify areas for improvement, and make data-driven decisions. Retently measures customer satisfaction, tracks the Net Promoter Score (NPS), and generates actionable insights, simplifying the process of gathering feedback. Its customizable survey templates, automated feedback collection, and integration with other tools make it a valuable tool for enhancing customer experience.
Retently is valued for its ability to measure customer satisfaction, track Net Promoter Score (NPS), and generate actionable insights. Users appreciate the platform's simplicity and ease of use, as well as its customizable survey templates and automated feedback collection. The integration with other tools and the ability to segment and target specific customer groups are also highly regarded.
Retently users want improved customization options, such as more email templates and custom surveys. Some users have suggested the need for more advanced reporting features, such as the ability to generate custom reports and analyze data in greater detail. Furthermore, users have mentioned the importance of integrating Retently with other platforms and tools, such as CRM systems, to streamline workflows and enhance overall efficiency.
Retently users have reported significant benefits from using the platform. They have experienced increased customer satisfaction, improved customer retention rates, and enhanced overall business performance. Retently has been praised for its effectiveness in driving growth and success.
Retently's pricing is considered competitive. Users appreciate the transparency and flexibility in the company's pricing plans. The setup cost is minimal, and the licensing process is straightforward. Users find the pricing, setup, and licensing of Retently to be user-friendly and hassle-free.
Retently is primarily used to gather and analyze customer feedback and satisfaction levels. The platform helps users to measure and track customer loyalty, identify areas for improvement, and make data-driven decisions to enhance their products or services.
Retently users have expressed satisfaction with the promptness and effectiveness of the solution's customer service. They have commended the team for being knowledgeable, friendly, and responsive. The support staff has been described as helpful, reliable, and professional. Users have also mentioned that their queries and concerns were addressed in a timely manner, resulting in a positive experience with Retently's customer service and support.
Retently has a flexible and adaptable design, allowing easy expansion and growth. Users have praised its ability to handle increasing demands and accommodate larger volumes of data without any issues. The solution is seen as highly scalable, enabling businesses to manage their customer feedback and satisfaction as they grow effectively.
Retently is considered highly reliable and dependable. Users have praised its consistent performance and solid stability, highlighting its ability to deliver consistent results without any issues or disruptions.
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