RHEV Customer Service and Technical Support

Prakahsrao Jagarou
Associate Principal at a comms service provider with 1,001-5,000 employees
We have some issues with getting on-site support in Malasia. This is an issue for critical situations. View full review »
reviewer1307112
Project Consultant at a tech services company with 11-50 employees
The technical support is very different from what most vendors are currently selling or providing to their customers. Because of the nature of the product, it's ongoing and subscription based. You don't pay for new versions, it doesn't exist in the open source world. As long as the customer pays their annual subscription, they receive all the updates automatically. Support is more towards the end users on the day-to-day things. View full review »
YOUNISAL BADAWI
IT Infrastructure and Systems Lead with 201-500 employees
We are in touch with technical support and whenever we have an issue we get good support from the Red Hat team. I am satisfied with their technical support. I am an Open Source fan so this is one of my favorites. View full review »
Find out what your peers are saying about Red Hat, VMware, Proxmox and others in Server Virtualization Software. Updated: March 2020.
407,242 professionals have used our research since 2012.
Prakahsrao Jagarou
Associate Principal at a comms service provider with 1,001-5,000 employees
We can't really get on-site support here in Malaysia. It's a problem for us. When we need help, we need to do a conference call, but it's difficult for us and it's not an ideal situation. View full review »
reviewer1281042
Unix Linux System Administrator at a comms service provider with 10,001+ employees
The technical support offered by Red Hat is average. It's not exceptional, but it's not bad either. View full review »
reviewer1255770
Engineer Developer at a tech vendor with 1,001-5,000 employees
Technical support for RHEV is very fast and good. View full review »
reviewer1200555
Head of Solutions Architect Unit at a tech services company with 11-50 employees
The technical support is very good. View full review »
Find out what your peers are saying about Red Hat, VMware, Proxmox and others in Server Virtualization Software. Updated: March 2020.
407,242 professionals have used our research since 2012.