Riverbed SteelCenter Aternity Reviews

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Real User
Manager Application Support at a legal firm with 1,001-5,000 employees
Aug 07 2016

What is most valuable?

It's a monitoring tool. Specifically, it monitors very well the ability to sort large amounts of data into something that is actionable. Once you know how to use it, it's very good at identifying trends underlying in large amounts of data.... more»

How has it helped my organization?

We've built a task force that I was the head of to resolve some longstanding issues with our existing Windows 7 image. The Aternity application was a key product in helping us not only identify the issue, or at least quantify the issue and... more»

What needs improvement?

The product itself is actually extremely solid. The support of Aternity, specifically their client success management and after-sales support and training leave a lot to be desired. They've gotten better with my last engagement with them,... more»
Real User
Infrastructure Design/Capacity Planning at a media company with 1,001-5,000 employees
Jul 28 2016

What is most valuable?

All of it, but it depends on who the end user is. The folks that support the applications, like the signatures that we've developed, it gives them feedback on their application performance. The folks that deal with the IT with their desktop... more»

How has it helped my organization?

One of the things we wanted to do is we have a number of call centers that are at a disparate, some of them are partners, some of them are owned and operated, and when we have an issue reported from a call center, we could end up with forty... more»

What needs improvement?

Signature development process requires deep technical expertise in the application and in the use of their studio tools that help you create it. I know they're aware of that and I know they're focused on making stuff simpler. I think in... more»
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Real User
IT Project Manager at a legal firm with 1,001-5,000 employees
Aug 07 2016

What is most valuable?

There are two most valuable features: * The ability to monitor crash and health event issues at a user level * The ability to get performance data, customized performance data from our enterprise production apps, third-party apps,... more»

How has it helped my organization?

Having data from the user perspective has helped us target our activities. Otherwise, we're operating off of a lot of anecdotal evidence. Users would say things like, "Oh, my computer's slow or it's crashing a lot." We wouldn't have that... more»

What needs improvement?

I think they need to focus more on ad-hoc and customized reporting. They also need to allow the users to be able to create their own dashboards, rather than only be able to use what's out of the box. I do know that this is on their... more»
Real User
IT Admin at a financial services firm with 1,001-5,000 employees
Mar 29 2017

What is most valuable?

The introspection into the desktops, there's nothing else that we have that will do that. While it also provides desktop metrics, the main thing we use it for is monitoring our applications. I would say we use the application side of it the most.

What needs improvement?

The biggest improvement would be the ease with which you monitor applications. It's a little clunky right now; it takes a little bit of time. It's very manual right now; maybe it can be automated more. I’m not even sure that they can make it better, but they have started to. There's a weakness, but it's kind of due to the type of tool it is; it's going to be... more»
Real User
Senior Systems/Applications Delivery Manager at a legal firm
Mar 08 2017

What is most valuable?

Being able to proactively identify issues on user systems.

How has it helped my organization?

* We can solve problems before they grow to be a larger problem * We can identify trends * We can assist a user with a problem that they haven't told us they have yet It's all about being proactive and solving problems before they're big.... more»

What needs improvement?

When they moved from Version 8 to Version 9, the customers lost so much control of what they could do with the product. They need to give back what they took from us. In the previous version: * We could create our own monitors easily * We... more»
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What is Riverbed SteelCenter Aternity?

Aternity monitors any application on any physical, virtual, or mobile device, providing a user-centric vantage point that closes the visibility gap existing with network- and server-centric application performance management tools. By effectively transforming every device into a self-monitoring platform that is user experience aware, enterprises are empowered with proactive IT management capabilities that dramatically reduce business disruptions and improve workforce productivity.

Also known as
Workforce APM, Aternity Frontline, Aternity
Riverbed SteelCenter Aternity customers

Anthem, Bank of America, Chase, Citibank, AT&T, BAE Systems, CVS, HCA Healthcare, Tenet, major law firms, and multiple federal agencies

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