We had no issues with stability of either the agent or console.

We have had no issues with the stability.

The stability is good.

• SQL performance problems: fast SQL execution but slow reading of the database. We solved these issues by increasing the fetch size in the code.
• Network problems: slow internet access by customers. There were CPU problems that couldn't be discovered by our Network Team.
• Backup problems: performance problems because of other systems which caused slow performance of this system.
• Database problems: performance problems between the database and storage but it told us it was an issue with the application.
• We had issues with the end-to-end view of unique customer: reviewing end- to-end customer problems to see where a problem is about customer, code, DB or network.

In terms of stability we haven't had any issues there. There was one time when we were trying out different versions and when we tried v9, for some reason it didn't working well. We then actually would go ahead and hang up our transactions, where they wouldn't be able to go through the application.

That was something that they corrected. With the later part of version nine, we went ahead and rolled it out and the problem was corrected. We did see that little bump in the road where we caused a little bit of aggravation. We always try things out in our non-prod environment first to see how they are going to work. The good thing is we didn't have it in production yet. We were able to catch this anomaly, happening in the non-product. Riverbed engaged, they were are extremely responsive and they got that corrected for us. Apart from that one little bump in the road there, you know that we've been happy with it. We have been happy with it and it's been pretty stable. It has not caused any issues.

We've had no issues with the stability.

It's not updated to the latest version, due to the fact that if we do that it will crash or cause some issues. Because we don't have a new AP version, we have just direct production. If our management accepts the risk, then we might do the upgrade of the server as well as its application version. Currently, we are using a two-year-old version of the solution. It is not up to date.

The implementation we had in our organization was very stable. I