Transaction Tracing is the most useful. Being able to have the transaction stitched together so we can see where the problem is has proven invaluable.

• Transaction Trace Warehouse (TTW) which records all transactions all the time, and lets us see performance down to the line of code.
• Browsermetrix, which is real-user monitoring via JS injection and linked back to TTW via cookie. It allows us to see the experience of every user hitting our sites and analyze performance by region, browser, etc.

The most valuable aspect of this solution is the integration with their other systems. It's easy to understand and it points out the relevant problems in the enterprise.

• Acceptable overhead on application
• 100% transactions not sampling
• Clicks to root cause - fast & easy to diagnose and deep-dive
• Automated dynamic discovery of applications and mapping of transaction flows

We really like the dashboards and their latest release. By going to v10 it made our lives a whole lot easier because prior to v10, we had to put all of these assets, these Riverbed arguments, basically JVM start up itself. Then when they send out a new release or a new patch on it, the library changed to 64-bit. If that library changed, we have to go to all the different JVMs we have implemented and we would have to go in there and change all of the start-up arguments. When we go with system wide enabling, we don't have to mess around with the JVM arguments anymore. We just control on the backend of AppInternals what we want to instrument and what we don't want to instrument. That makes it a lot easier.

There are several valuable features, including:

• Seamless interaction between the various products;
• Ability to identify slow web pages, slow network/application transactions and drill down to offending packets, code, SQL statement, web service, network devices, or systems;
• Dashboard allows for "single pane of glass" monitoring of application and network performance; and
• Synthetic transactions, WMI and SNMP query capability.

The application side of the solution is its most valuable aspect. We are using it on the logs that were captured on the application side. 

As an Administrator, before we bought this AppInternals, I didn't have visibility on why items were slow or why an application was not running. This gives us the ability to see what's going on. The application is load balancing. We can now see if its own server has issues or just one specific server has issues.

The product is very useful to find problems in middleware for the application servers, especially agent instrumentation and management is user friendly. The main point for me is that there is no overhead on the application servers.

The Active Dashboards is valuable because we can show the results to all the related business units and then they can follow end2end system monitoring side to track it themselves.

This product has really wonderful features and one of the most valuable ones is the transaction searches into TTW. This will show you the operations that occurred under conditions that the user specifies, giving you the opportunity to drill down on the things that are more important and affecting system performance.

Besides that, the capability of analysing each individual transaction captured to a very low level detail (method call/line of code). This ability empowers the testing teams to provide more visibility to developers on how they can improve.

The most valuable feature is the connections for marketing. I like it that one can match IPs with the application name.