Support for PHP, DB and other applications need to be supported. We have a broad range of applications that we would like visibility into but the list of currently supported applications is very small.

Ability to trace transactions though non .Net/Java Layers has recently been added, but it's still dependent on a separate, traceable, unique ID.

Deployment and agent patch management is not managed centrally, resulting in a large level of effort to update.

I would like for it to have automated updates, the way the product updates itself should be all automated, as opposed to what it is now. 

We'd like to be able to find out performance problems on application class and methods.

One thing that I can't do with the AppInternals - we have put in a request as an enhancement that we would like to search for items. If we're searching for a URL and we want to know was it a get or was it a post.

Those are attributes that are of interest to us because we can have a static URL but rather than just seeing the performance time, the metrics and everything around that, we needed a way to go in and carve those out. To find out which one was a get and which one was a post. We would like to see those columns. We would like to have those columns available that the customized columns had.

With v10, Riverbed has done a very good job and we've been using it a lot. There's actually more features in v10 that we really haven't gotten into yet. I'm planning on making some more time to dig into those.

• Product documentation and training need improvement. At one time, training was free and they supplemented training with road shows that helped users get more out of the product and, I think, helped Riverbed sell more products to the user community.
• Riverbed should also add the NetFlow module back to AppResponse.
• The recording mechanism for synthetic transactions could be improved as well.

Right now, our challenge is that we don't have the support we need, and based on the requirements we have, there are some audits and it turns out that the AppInternals agent is causing false trafficking issues.

We could not update the server requirements on the version we have right now, due to the support. 

It would be great if the solution could offer fixed bundles and more features.

The admin dashboard could be easier as it takes a little bit of time to get used to it. Also, they need to better integrate with products and solutions from different vendors.

There are some functional bugs when using TTW and making report queries (to generate graphs). I remember them failing once in a while and then the time taken to complete a task was higher since long running reports needed to be played again.

Also, they should find a way for report generation from TTW to run quicker. Maybe it is the case of telling the user what kind of indexes/options could be used in each type of report to make it faster (in a help or “hint” approach).

I would like to see an improvement in the investigation. Sometimes one has some issues or something like an error that needs to be investigated to take appropriate action. But I have found a server error that I can't seem to move. 

I also think the support could be better. They weren't very helpful when I had a problem.