RSA Authentication Manager Customer Service and Support

Akinwale Sekiteri

Managing Partner at Teksphere Global Services Limited

It has one of the finest support teams in the industry which is on par with another prominent OEM, Cisco. What sets RSA apart is their commitment to customer service. They don't close your support cases without proper notification, ensuring that you are always informed of the status. If their support team encounters challenging issues that require additional expertise, they will escalate the case to a senior colleague to ensure it's thoroughly resolved.

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it_user231258

Sr Technical Consultant at a comms service provider with 10,001+ employees

Customer Service:

Customer service is done by the support team of the customer itself, or on their behalf by KPN.

Technical Support:

RSA tech support is rated 7/10.

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Uwe Schomäcker

VP Business Development at SDVG

The technical support has been great. Their service is perfect.

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Authentication Systems

April 2024

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SecAnalyst3477

Security Analyst at a insurance company with 1,001-5,000 employees

Customer Service:

Very good. I have not experienced any problems with customer service, however your support agreement with the vendor should be valid, up to date to prevent any issues.

Technical Support:

From an administrative perspective I would say technical support is very good.

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reviewer1709259

Managing Director, Transmission Engineering at a energy/utilities company with 10,001+ employees

I have not used technical support.

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it_user192360

Senior Security Architect at a financial services firm with 10,001+ employees

Customer Service:

RSA's customer service is very good.

Technical Support: