Rubrik Pros and Cons

The fact that the API is so available to us with the playground — there's an internal and public playground — is also valuable. We can write API calls — and although I'm sure there's a way we could hurt the data — we write those calls with a lot of certainty that we won't be destroying anything. We write these API calls using really easy mechanisms and generate automation a lot faster.

Also, the web interface is really great. The design, from a user-experience standpoint, is really straightforward and easy to use... they nailed it. Usually, from the very first panel, the dashboard that you land on after login, you've got most of your functionality right around where you need it to be. You've got your new items on the left, you've got your support on the top right. Nothing really seems out of place or just stuck in someplace.

The archiving, off-of-box, is awesome. It lets you put your data where you want it and gives you the peace of mind of having more than one copy of it. And it's smart about the way that it does the archiving. It doesn't just copy one-for-one. It does all of its processing of the deduplication and compression before it sends it off to the archive, which helps with our cloud costs.

The Live Mount is one of the most valuable features Rubrik has. It gives me an opportunity to run DR testing. For any patching or DR testing that I need to do, I'm able to run it as if it were my production system but, in reality, it's just a copy of my production system.

The solution’s ransomware recovery, from a security perspective, is one of the biggest features of the product. We don't have to worry about the operational complexity of air-gapped backups and can rely more on the immutability approach. It is a highly valued feature in this solution.

I would rate the solution's web interface at eight out of ten. It's just fantastic and intuitive. It's so easy to use. I've never done any formal training on Rubrik, but I was able to quickly come to grips with its capabilities.

Features we have requested are typically added to the next product release.

Product support team is excellent, with issues typically being resolved on the same day.

A Google-like file search, system scaling, and a frequent development cycle are some positives that this solution offers.

Cut backup remediation to nearly nothing.

CloudOn allows for backed up virtual machines stored offsite in Azure to be instantiated as an Azure virtual machine and spun up.

Automation functions, image based backup, and the ability to instantly recover anything from files to databases.

The Auto-Snapshot SLA feature and recovery time are amazing. It took seven seconds to have a server back up and running in production from a total failure.

The user interface (UI) is great. It is very lightweight and intuitive.

The system is able to determine when it is the best time to do backups. This is SLA-driven, and if it is not possible to maintain this SLA, the system will tell you too.

The file search feature across all backups has been helpful.

Mounting recent backups to create new servers rather than cloning servers in VMware drastically cut down required time.

I have a personal want which might not necessarily make sense with Rubrik as a company or Rubrik as a software, but it'd be really nice if they could also handle things like item-level backups and restores of Active Directory objects and DNS and DCP objects.

The deployment and configuration of the backup service is something that could be streamlined a little bit, particularly when you're trying to do a SQL workload. You have to install a backup service on the server. You only have to do it once and then you're done, but you have to do that on every server that you want to protect.

[A] feature that the product can improve on is being able to restore Active Directory at a more granular level. For example, it would be good if we could restore actual memberships for users instead of the entire server.

There is room for improvement through a further extension of their Office 365 backup platform. In addition, it's still a bit cost-prohibitive to backup NAS. Those would be the two primary areas for improvement.

We would like to be able to do granular restores directly from Exchange. Also, more granular management of VM backups would help.

Global management of multiple systems is lacking, as is reporting across multiple installed units.

It is an expensive product.

It does not offer image-level backups for Hyper-V 2012.

Rubrik needs to continue to listen to their customers and what they want/need, not just care about money and the bottom line.

It needs to support more applications natively, like MySQL/MariaDB.

Troubleshooting failed backups is difficult, and deciphering the logs without the help of support is usually almost impossible.