Rubrik Pros and Cons

Features we have requested are typically added to the next product release.

Product support team is excellent, with issues typically being resolved on the same day.

A Google-like file search, system scaling, and a frequent development cycle are some positives that this solution offers.

Cut backup remediation to nearly nothing.

CloudOn allows for backed up virtual machines stored offsite in Azure to be instantiated as an Azure virtual machine and spun up.

Automation functions, image based backup, and the ability to instantly recover anything from files to databases.

The Auto-Snapshot SLA feature and recovery time are amazing. It took seven seconds to have a server back up and running in production from a total failure.

The user interface (UI) is great. It is very lightweight and intuitive.

The system is able to determine when it is the best time to do backups. This is SLA-driven, and if it is not possible to maintain this SLA, the system will tell you too.

The file search feature across all backups has been helpful.

Mounting recent backups to create new servers rather than cloning servers in VMware drastically cut down required time.

Time dedicated to backup was drastically reduced.

A reduced infrastructure complexity and fast to rack and go.

Disk mount that lets a restore happen immediately, no need to re-hydrate.

The live mounting and compatibility of different operating systems is great.

Rubrik can also serve as a secondary host for emergency recoveries.

Drives the back-end through a powerful, well-documented API.

It has a ​single pane of glass interface.

Intelligent agent technology.

We had some VMware issue as VMware did some changes on the AHCI drivers. Rubrik saved our environment those times.

Global management of multiple systems is lacking, as is reporting across multiple installed units.

It is an expensive product.

It does not offer image-level backups for Hyper-V 2012.

Rubrik needs to continue to listen to their customers and what they want/need, not just care about money and the bottom line.

It needs to support more applications natively, like MySQL/MariaDB.

Troubleshooting failed backups is difficult, and deciphering the logs without the help of support is usually almost impossible.

Needs integration with video CD (coming in the next release) and a multi-tenant GUI.

Lacks availability in a NFR format of virtual appliances to test them in public cloud environment.

Setup is immediate but pricing is not cheap.

I would like to have a built-in index searching ability of files/system files within the Rubrik interface to determine if a file or item exists, rather than just recovering it, and then doing a search for the file afterwards.

When errors do occur, it can be a somewhat painful process to get to the bottom of issues.

There are some corner cases where the Rubrik Connector (Agent) still doesn't work for our clients.

The open source database needs to be supported.