Rubrik Room for Improvement

LA
Cloud Services Manager at Tecala Group

The Office 365 protection could be improved. Specifically, the design of deploying a Kubernetes cluster to Azure for protecting Office 365, and only being able to protect in Azure Blob storage, is something that should be improved. Our preference would be to protect external to Azure. We could backup using the local bricks or appliances that we already have from Rubrik or alternatively, have the capability to protect out to AWS using alternative storage that's not visual-based.

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FL
Senior Technology Architect at a comms service provider with 1,001-5,000 employees

There is always room for improvement with some shortcuts for the web interface. They could make it even more beautiful. While there is always room for improvement, it is already a great product from a UI point of view.

It would be nice if we could do a live mount of the Nutanix AHV VMs, but this is not really an issue on the Rubrik side. This is more an issue on the Nutanix side because they need to share the relevant API to allow Rubrik to do that. I know Rubrik is intensively discussing with Nutanix to solve this problem, or at least to open this functionality to the rest of its customers. That would be nice to have the Nutanix AHV live mount, but this is probably for the future. I know it is on the roadmap, but it is not easy because there are some politics between the two vendors.

Today, there is no way to migrate archives from one location to another. This is being evaluated by Rubrik at this time. I know because I am pretty much involved with the Rubrik engineering team as a customer advocate.

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BS
Systems Engineer at Harvard University

Capacity reports could definitely be improved. It's hard to determine what is using the space and why. For instance, you can see that some host is using 2 TB on the Rubrik node and the disk space on that host is 400 GBs. It's hard to explain how there can be 2 TBs of data on local storage when nothing has changed on the host for the past three days. 

They have improved a lot on the SLA reports. We used to get a lot of false alerts before, because a snapshot was missed. In the reports it would remain a "non-compliant to an SLA for 42 days, until the 42 cycles were done. They've removed that. If it misses an SLA and if you take another snapshot or to take an automatic backup, it automatically fixes the SLA report to show us it's protected.

Most of their documentation for cloud stuff can be improved. This could be old information, as we did the PoC last year and maybe their documentation has been updated now, but we literally had to contact support every day, and at every step for things like, "Okay, what do we do with the AMIs? How do we get Rubrik configured? How do we convert the image?" None of that was available in a single documentation format. It was spread around in different documentation.

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Buyer's Guide
Rubrik
March 2024
Learn what your peers think about Rubrik. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
PL
Director of Technology at a financial services firm with 201-500 employees

I would love to be able to just get from the dashboard to a file that I need, or a system that I need. I believe that right now, there's the ability to search by system name, and then it will take you to the system. It would be great if I can reduce the number of clicks that I need to take in order to do a restore, or maybe to a system and the file, or maybe just directly to the file. It would be like continuous integration with PowerShell.

As we go into the Cloud in addition to Polaris, I would love to see a future where I can back up pieces of the Cloud, perhaps ARM templates or Azure Active Directories from the Cloud to on-prem. I know it sounds counter-intuitive, but just as the Cloud becomes more popular and used on a daily basis, I would love to have just a single pane of glass to provide visibility into the backups.

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DS
Software Administrator at a university with 1,001-5,000 employees

I would like to see Rubrik better integrate with Microsoft Active Directory. Instead of just backing up a full domain controller, I would like the solution to have Active Directory object knowledge so we can restore specific objects in Active Directory versus restoring the whole domain controller. 

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SG
Senior Manager at a manufacturing company with 10,001+ employees

Rubrik could improve in customization options for dashboards. The current lack of flexibility forces a standardized approach, which may not suit every environment. Unlike some competitors, like Commvault, Rubrik's dashboards are not easily customizable. Additionally, more detailed logs and reports would be beneficial, as well as a streamlined support process to reduce the dependency on opening multiple tickets for various issues. One feature I'd like to see added to Rubrik is the ability to manage multiple resources for databases more efficiently. Currently, it is a manual process, going one by one. Also, enhancing the management of SLA domains, especially when dealing with multiple domains, would be beneficial. It is challenging to run group-specific reports, and improvements in this area would enhance usability.

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CB
System Administrator at a manufacturing company with 51-200 employees

We would like to see more support for Hyper-V. They support Hyper-V and it works with our CloudOut, the cloud DR, but they seem to add features for VMware first and Hyper-V gets added second or sometimes several releases after the VMware feature comes out. Seeing more support for Hyper-V would be a plus.

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RJ
Storage Administrator at a healthcare company with 5,001-10,000 employees

The interface is still slightly clunky and has room for improvement. They do work with us whenever we mention anything that needs to be done or anything that we want. We find that bringing up the management interface is a little slow and not as intuitive as we would like, but it's been getting better as it evolves.

Rubrik is a somewhat new company, so it needs to become a little more established, and that just comes with time. It's not really too much of a concern or a weakness. It's just something that hasn't happened yet.

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DE
Senior System Engineer at a tech services company with 1,001-5,000 employees

Their documentation can be improved to provide information about how some of the things work.

They should give more access to the backend capabilities. From a customer point of view, you do not have access to all the features on the system. You have to engage their support to perform some of the tasks. It would be helpful for an experienced engineer to be able to go and do some of those tasks prior to contacting the support.

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EP
Head of IT Infrastructure at Cranfield University

I would like to see the entire Office 365 product suite backed up by Rubrik. For instance, they do SharePoint and Exchange online, but they don't back up Microsoft Teams. So, I would like to see more of the Office 365 suite added into their backup capabilities.

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Srinivas-R - PeerSpot reviewer
General Manager - IT Infrastructure / Security at The Himalaya Drug Company

We have some challenges with the solution's reporting because historical reports have some limitations. We have raised those concerns with Rubrik, and they are working on it.

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Gus Thompson - PeerSpot reviewer
IT Principal Analyst at Pima Community College

The web interface could benefit from some improvement, particularly in terms of alerting and dashboard clarity. The cloud web interface is somewhat confusing and could use more development attention. Additionally, it's essential to ensure that local on-premise management options remain available alongside cloud-based solutions, as internet availability can affect backup management. Regarding features, cross-hypervisor restore functionality would be a valuable addition, allowing for greater flexibility in restoring VMs across different environments. 

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BW
Sr Systems Engineer at a manufacturing company with 1,001-5,000 employees

There could be better reporting and better filtering.

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JL
Network Specialist, Information Technology at a university with 1,001-5,000 employees

The reporting, in particular the customization of reports, needs to be improved. It should be more user-friendly and a little bit easier to do. The reports should be less dull, as they are a little bit too technical for management.

When upgrading the software, the data on the node being upgraded should still be accessible from the other nodes.

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JF
Computer Operations Specialist at a retailer with 10,001+ employees

I don't like Rubrik's user interface because it's not intuitive, and I find it hard to get the information I need. Rubrik is an expensive solution, and its pricing could be improved. There are issues with the compatibility between Oracle and Rubrik.

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SM
Senior system Engineer at Thomas Jefferson University Hospital

There is room for improvement in pricing. After the licensing, the price tends to go up as time goes by. 

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MZ
Sr. Cloud Systems Engineer at a computer software company with 1,001-5,000 employees

The Polaris piece could use improvement. When you get a report and you have events that are suspicious, you cannot drill down and find out why it's suspicious. You only know it's suspicious, but you don't know the root cause. Other than that, everything works well.

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AA
SQL Server and MongoDB DBA at KVK

Rubrik's disaster recovery capabilities could be improved. If you are using Rubrik and want to use it to do a quick and easy restoration of a site if one data center goes down, some small improvements can be made there.

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GopalSetia - PeerSpot reviewer
Director- Pre Sales Enterprise Solution Architect at Wipro Limited

Pricing is something that needs to be considered for improvement. Pricing needs improvement when compared with a similar product coming from a Cohesity. The cost side is a bit higher, making the solution costly for our company.

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KM
Head of Operations at a university with 1,001-5,000 employees

Looking at how the data is broken down, we can see the total story, but sometimes it's difficult to see how big a particular snapshot is. Across 90 days of snapshots, which one is a particularly large one? Looking at the data holistically could be a lot easier. 

With the Radar product, it would be helpful if it gave us a bit more insight into the alerts. It might be alerting on an object like this VM, but what particularly on that? A bit more oversight, without having to do digging, is the biggest gap they should be filling now.

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DR
Senior Systems Engineer at a university with 501-1,000 employees

There are some improvements that could be made to the web portal itself to make life easier. It comes down to the usability, to being able to use the system wherever you are. While it's pretty user-friendly, there are little quirks to it that could easily be changed. 

Also, the deployment and configuration of the backup service is something that could be streamlined a little bit, particularly when you're trying to do a SQL workload. You have to install a backup service on the server. You only have to do it once and then you're done, but you have to do that on every server that you want to protect. We are backing up about 170 servers at the moment. There isn't an onerous number of tasks, but there are some things that you have to remember to do. And if you haven't done it at all, or not in a long time, you may or may not know to do them. I would think that, like in the installation wizard, they should be able to step you through that type of stuff, or at least give you a reminder. It's something simple but something that could be improved. 

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FL
Senior Technology Architect at PCCW GLOBAL

It needs to support more applications natively, like MySQL/MariaDB

Put more attention on the physical world. They already support it bit, but I would love to see endpoint protection.

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NM
Managing Consultant at a consultancy with 10,001+ employees

We have put in a feature request against their physical agent. Currently, the physical server agent will only back up folder structures and not truly give you the ability to restore to a bare-metal box. Well, we would love to see the physical agent have the ability to essentially P2V machines from the backup. This would be huge!

It would assist in so many areas of our virtualization projects and especially during a DR scenario. If I could take a snapshot from a physical and be able to stand it up as a virtual immediately without the need to rebuild an entire system and restoring files, that would be HUGE. It would also give us the ability to get away from physical hardware, in general, when we go through to clean up older physical boxes that are no longer under service contract or need to be segregated for any reason.

For instance, we have an initiative to get all 2003 physical servers left in our environment to a segregated cluster and we do use P2V to get them, so bypassing the P2V and just restoring a backup would speed that process up tremendously.

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NR
Lead Storage and Backup Engineer at a computer software company with 501-1,000 employees

I want to see more features regarding filtering in the Snapshot Window, as I need to be able to set a filter for specific dates and times. If I want to check an old backup, I must scroll through one or two years of backups to find what I'm looking for.

The reporting is another area with room for improvement; it needs to be more detailed and have more options for customization. Nowadays, reporting is primarily automated, so I'd like to see the same from Rubrik.

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JH
Sr Storage Administrator at a insurance company with 501-1,000 employees

Our main Rubrik guy has used the API. I continually hear that it needs better documentation. I can't even get the API to work right but that's mainly on me. 

If there was something that we could get Rubrik to fix, it would be when our DBS takes snapshots of a server or the database, the replication doesn't kick off fast enough. They can't remote it to the peer site and manipulate it back up in order to move it over, take a copy of production, slap it over, and test it out. As I understand, they are working on it. Replication works. We also get spoiled by how good things are now. We get to a point where it is so easy but when something isn't instant gratification, it seems that everything else is so amazing, why isn't this right?

They're doing everything I need it to do. When everything works so well, and it's so fast, and then you stumble upon something that's not the speed of light, it's confusing. 

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JH
Senior Systems Manager at a construction company with 1,001-5,000 employees

At the time of this review, Rubrik is still missing several components to their Office 365 backup offering. These ideas have been voiced to Rubrik and their product management team.

It's been our experience that when our ideas are surfaced to Rubrik, we are brought into a feedback session with Rubrik's product team. We now view Rubrik as a partner in our business continuity and disaster recovery strategy.

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ZR
Lead Support Engineer at a financial services firm with 10,001+ employees

The only thing that can be improved is catering for open source databases because at the moment it doesn't cater for Mongo, MySQL, and Postgres. It has a good database agnostic.

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Srinivas-R - PeerSpot reviewer
General Manager - IT Infrastructure / Security at The Himalaya Drug Company

There are some features Rubrik planning to give in next version. For instance, a tool where we can integrate with our SAP HANA native tool directly from the HANA studio/HANA Cockpit, to trigger backup and restore. We understand it is available in the new version, looking forward to it.

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GH
Systems Architect at Cardtronics

They have what's called an organization which means different groups of access to Rubrik, but the alerting only goes to the admins. My suggestion to Rubrik is to make sure that the separate organizations or groups of users get the appropriate alerting.

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MA
Assistant Vice President at a financial services firm with 501-1,000 employees

The integrated reporting is not really that nicely built. The reporting functionality could definitely be a little bit more customizable from an administration perspective, with an easier to understand interface.

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MG
Senior Network System Engineer at a insurance company with 1,001-5,000 employees

I joke around, every time we meet our SE, and say they could use a dark theme for the user experience. Everything else has a dark theme now, so it'd be cool if it had a dark theme. 

But on the serious side, I have a personal want which might not necessarily make sense with Rubrik as a company or Rubrik as a software, but it would be really nice if they could also handle things like item-level backups and restores of Active Directory objects and DNS and DCP objects.

In Active Directory there's a recycling bin where something goes if you delete it. I don't know if it's there for a static amount of time, like 90 days, or if it's until we hold 1,000 objects, so if you delete more things, the oldest ones go from the recycling bin. It would be really nice to have an additional layer of convenience, where if it's been in Active Directory for at least a day, and we're within our snapshot time, in addition to the machine itself, we have the actual objects in the Active Directory database so we can back that up. And similarly for DNS: all the records, all the zones, DHCP.

It would also be really great for DSS if they could somehow integrate it with Microsoft's technologies at a modular level. In general, I would like to see more integration with Microsoft at an item level. It already backs up the machine itself. We have the virtual machine which contains the database with DNS or the DHCP or Active Directory, but the restore operations, from a bare-metal restore like that, is technically very cumbersome. I don't know if it would just be a lot of built-in PowerShell scripting where it exports the data, saves that export in Rubrik somehow, and then imports it back in using a reverse method, but I think it would be really helpful if it could.

At one point I thought it would be really great to use it almost like SEPM where you could have modules or files where, instead of restoring back to its original location, you could distribute it to all of your restore points. I've walked back on that somewhat. I think that's a little too outside of the focus for Rubrik.

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MV
Systems Administrator at Churchill Downs

There are so many things Rubrik has done right. They need to continue to listen to their customers and what they want/need, not just care about money and the bottom line. If they do, they will continue to grow and be a great product.

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DS
Vice President Information Technology at a tech services company with 11-50 employees

I hope to see enhancements in areas like data governance and the incorporation of new features in future updates.

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AJ
Senior Database Administrator at a energy/utilities company with 201-500 employees

NAS backup can be improved. We have a NAS share, and we were not able to configure that with Rubrik. We found a solution from Dell EMC called Avamar that has an accelerator for NAS backup. The NAS backup is quicker in Avamar with the accelerator hardware, but in Rubrik, it is time-consuming.

Its reporting can be improved. Sometimes, I need to create reports to know whether something is available or not, how much frontend data is being protected, etc. Rubrik gives a lot of things in the report, which can be confusing. It isn't very easy to get reports. It shows all the backup, index, replication, and everything else in one report. So, I have to export, filter, and then do the calculations. If they can improve these things, it would be good. We are managing services for our customers, and every month, I have to provide reports for different types of KPIs and SLAs. We need to provide KPIs to the customers in terms of:

  • How many clients are we protecting?
  • How much frontend data are we protecting?
  • How much recovery are we doing?
  • How many recovery jobs and backup jobs have we performed?
  • How many ad-hoc jobs have we performed?
  • How many new backup clients are we adding every month?

This is the information that I have to give to the customer to show the effort that we are putting in, but currently, we have to do a lot of manual tasks and customizations. If there is a way to generate such reports, it would be helpful. 

By default, it shows only weekly reports. There should also be monthly and quarterly reports.

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LA
Cloud Services Manager at Tecala Group
  • Global management of multiple systems is lacking, as is reporting across multiple installed units. This is presently a development item in the Polaris platform, however the current capabilities do not justify the price tag.
  • MFA/SAML support to improve security for login to the backup system.
  • Image-level backup for Azure and AWS with storage held outside of the Azure/AWS account so that if an account breach does occur backups and primary data would not be compromised in a single attack.
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MS
Lead Storage Administrator at Southern Farm Bureau Casualty Insurance Company

Troubleshooting failed backups is not what it should be. Once you gather logs, deciphering them without the help of support is usually almost impossible. However, support is great in that regard.

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DS
Senior Solutions Consultant at VNQ Systems

The solution's reporting feature is very basic. It needs to be more advanced for detailed reporting.

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YG
Consultant at a government with 10,001+ employees

The dashboard and user interface could be improved to make them more user-friendly.

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TM
Director of Technical Services at a healthcare company with 1,001-5,000 employees

The solution could improve by having fewer VM Stuns.

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SK
Enterprise Architect at SH Data Technologies

I wish it had image-level backups available for Hyper-V 2012. I additionally would like for it to implement some of the functions that Veeam Cloud Connect has so that I can deploy an agent on a physical server and just start backing that up to one of our Briks. It can technically be done now but the Brik has to be able to talk to the server directly, so a direct path or VPN is required.

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DM
Consultant at a government with 11-50 employees

The product’s user interface needs improvement.

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JB
Principal at a venture capital & private equity firm with 51-200 employees

It is a lot more expensive than other solutions, but you get what you pay for.

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GP
IT Infrastructure Engineer at Shakespeare Martineau

We would like to be able to do granular restores directly from Exchange. Also, more granular management of VM backups would help.

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it_user577956 - PeerSpot reviewer
Director Data Center Operations at a healthcare company with 501-1,000 employees

The reporting can be vague, especially when something is failing. AD integration is cumbersome. For highly compliant environments, Rubrik does not patch the IPMI firmware on a regular basis. Be aware that you should design the roll-out with this in mind. Otherwise, your security teams will be calling about vulnerabilities that they can reach.

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JR
CTO at a tech services company with 11-50 employees

Two areas I would like to see improvement in Rubrik are pricing and localization. The pricing could be more competitive, and having a presence in Spain with local support, sales, and management would enhance accessibility and support for Spanish customers.

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OR
Storage & Data Protection Team Leader at a tech services company with 11-50 employees

While Rubrik is consistently innovative, I would like to see more openness for partners to access and assist in system management. Currently, access is limited, often handled by Rubrik personnel, likely due to security concerns.

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JC
Service Delivery Consultant at a tech services company with 5,001-10,000 employees

The reporting in the dashboard and reporting for extractions both need improvement. I would suggest making them easier to understand and use, not just out-of-the-box. We should also be able to customize them.

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FL
Senior Technology Architect at PCCW GLOBAL

It is already very well furnished, but live mounts for Nutanix AHV would be amazing. From what I understand, however, this will not be soon.

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JL
Network Specialist, Information Technology at a university with 1,001-5,000 employees

I would like to have a built-in index searching ability of files/system files within the Rubrik interface to determine if a file or item exists, rather than just recovering it, and then doing a search for the file afterwards.

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PL
Director of Technology at FNY Capital Management

We run Microsoft Exchange on physical servers, and we are looking into simplified physical Microsoft Exchange server backup and restore capabilities.

Currently, more properties and methods are exposed via REST API when compared with PowerShell. Improving PowerShell integration would greatly simplify Rubrik management.

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it_user823821 - PeerSpot reviewer
Head of IT Infrastructure at a university with 1,001-5,000 employees

Error/fault reporting. When errors do occur, it can be a somewhat painful process to get to the bottom of issues. On the plus side, the support channel is fantastic. This means if you can't find out why, they will and quickly.

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it_user766095 - PeerSpot reviewer
Sr. Systems Engineer at a tech services company

There are some corner cases where the Rubrik Connector (Agent) still doesn't work for our clients, but Rubrik Engineering listens to our feedback and has been delivering the features that we have been asking for over the last year, so we are confident that they will knock those out soon, as well.

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it_user265812 - PeerSpot reviewer
Cloud Solutions Architect at Clouditalia Telecomunicazioni

Some of the areas that need improvement are the user GUI (multi-tenancy) and the promised Rubrik Edge solution, which will allow customers to back up their physical devices in our cloud. About the GUI, the interface for our customers is not available at the moment in a multi-tenant environment.

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it_user542154 - PeerSpot reviewer
Director and Co-Founder at a tech services company with 51-200 employees

Since my last report we now have physical support for Linux and Windows. Hyper-V is coming very soon. We are confident by the end of 2017 that Rubrik won't have any gaps in their support matrix compared to their competition.

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MD
Cloud and Virtualisation Specialist at VodafoneZiggo

We need one system to manage all the Rubrik clusters. We are now looking into Rubrik Polaris as a solution.

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reviewer863799 - PeerSpot reviewer
Works

I think the product is perfect as it is. It does exactly what it is supposed to, backup and restore.

One additional feature that would be nice in one of the next releases would be the integration of MySQL/MariaDB.

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SB
System Engineer at Tahaluf

The process of adding policies to the dashboard must be improved. It is very easy to add the policies in other solutions. Collecting logs in Rubrik is very difficult compared to other tools. If there’s an issue, it is very difficult to get the logs. The product must support OpenShift Container.

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MA
Senior System Engineer at a comms service provider with 201-500 employees

They need to find a solution for SMBs. It is currently only suitable for enterprises or big customers. They need to find a solution that suits SMBs.

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it_user265812 - PeerSpot reviewer
Cloud Solutions Architect at Clouditalia Telecomunicazioni
  • Integration with video CD (coming in the next release) and a multi-tenant GUI.
  • Availability in a NFR format of virtual appliances to test them in public cloud environment.
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it_user865314 - PeerSpot reviewer
Systems Administrator at Saint Tammany Parish Hospital

It needs more storage array integration options and an easier restore for files that download using a browser.

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KE
Information Security Administrator at City of Sioux Falls

For Rubrik, though it does a great job, it needs to keep innovating to stay relevant in the data management field.

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it_user762009 - PeerSpot reviewer
Systems Engineer

The functionality is missing, but they are very receptive to our thoughts and ideas.

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AH
IT Manager at a manufacturing company with 11-50 employees

The solution would be better if it was cheaper and cost us less to use.

The solution could be more user friendly. The current UI could be improved considerably, which would make it more comfortable to navigate.

The solution needs Continuous Data, or CDP. It may be that we don't have it because we have an older version. It may be on version 5.2 or 5.3 already.

The solution needs to be more secure and needs to better protect against ransomware.

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DB
Technical Sales Engineer Individual Contributor at a tech services company with 11-50 employees

In terms of what could be improved with Rubrik, we need to improve the backup for remote sites. The competitors are stronger in terms of their remote office back up. Rubrik needs to improve to be stronger for backup. This is the main thing.

In the next release I would like to see more advanced features. For example, currently you only have the possibility to archive your data on one target. I suppose they are working to develop this feature, but tomorrow, many customers want to have two target archives. This is the first issue. Also, they need to improve their Office 365 solution because Rubrik is able to back up the Office 365 solution, but currently they are not able to cover full functionality of Microsoft Teams and some customers tell us that we need to improve this feature.

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it_user865374 - PeerSpot reviewer
Network Engineer at a legal firm with 501-1,000 employees

No areas need to be updated at this time.

The addition features that I would like are a way to set monthly backups on a certain date and time. Also, I would like for unmanaged backups to be able to be saved in a separate policy.

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it_user821751 - PeerSpot reviewer
Infrastructure Services Manager at a university with 1,001-5,000 employees

Better integration for complex NAS structures having to mount at root adds time and workload to the process of NDMP.

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AK
SAP Basis Consultant at a tech services company with 10,001+ employees

I would like to see more information on encryption with the next release.

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KB
Systems Architect at a tech services company with 1,001-5,000 employees

An area of the solution that could be improved is from an analytics point of view, if I had to choose something. 

From an integration perspective, it's very easy to create integration. They have most things covered well.

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BK
Engagement Architect at a tech services company with 501-1,000 employees

The user interface could be improved, it's pretty rough.

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it_user815694 - PeerSpot reviewer
Paralegal at a legal firm with 501-1,000 employees

It is not Windows Cluster-Aware at the moment or Exchange DAG-Aware. If they add support for these particular use cases, it would be even better.

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BU
Senior Engineer, System & Networking with 1,001-5,000 employees

The open source database needs to be supported.

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it_user722247 - PeerSpot reviewer
Account Manager at a tech services company with 11-50 employees

Rubrik can only leverage cloud storage for archiving and has no cloud failover.

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KS
Solutions Architect at a tech services company with 51-200 employees

It would be nice if they could work on the pricing a bit.

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Buyer's Guide
Rubrik
March 2024
Learn what your peers think about Rubrik. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.