Ruckus Wireless Pros and Cons

Ruckus Wireless Pros

Tim Brumbaugh
Solutions Architect at Golden West Technologies
The product has some very awesome patents on their radios and their antennas and antenna patterns and how their signaling works. That's why nobody can touch them. If they go head to head with anybody.
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Tim Brumbaugh
Solutions Architect at Golden West Technologies
The solution has an easy configuration.
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Tim Cummings
Systems Engineer at JUHSD
The APs themselves have been pretty solid. We haven't had too many of them go bad or anything like that. The wireless performance seems pretty good. The ability to provision the devices is pretty good, and the back end is also pretty good.
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Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
501,151 professionals have used our research since 2012.
PhilipSlaughter
Independent Consultant - Wireless
The solution is very stable. I've worked with it at a hospital before, where we deployed it all over the hospital. It worked everywhere and continuously worked flawlessly.
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Stephen Kirby
Founding President at Cambio Broadband, LLC.
The mesh technology is the solution's most valuable aspect. Ruckus originally had the patent for it. They might've lost it because I see now that other people are doing it, however, they were the ones who came out with the smart mesh technology first, which is phenomenal.
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MZ
reviewer1470231
Asst. Manager Technical at a tech services company with 11-50 employees
The solution is very user-friendly.
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D6B8
District Technology at a educational organization with 1,001-5,000 employees
Valuable features include Bonjour Gateway and the hardware antenna array.
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Scott Tunis
Vice President at a comms service provider with 51-200 employees
The most valuable feature is the performance. It works great.
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Stephen Moreau
Managing Director at Dataway
The product is extremely easy to manage after it is implemented.
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GL
reviewer1521144
Information Technology Consultant at a educational organization with 51-200 employees
I haven't heard any complaints about the WiFi equipment at all causing problems.
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Ruckus Wireless Cons

Tim Brumbaugh
Solutions Architect at Golden West Technologies
The cost could be slightly improved. It's not on the low end, and it's not in the high end. It's in that middle area, which can be a deciding factor between someone going with this solution versus another one.
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Tim Brumbaugh
Solutions Architect at Golden West Technologies
They need to be able to allow us to keep some of the older products on our cloud controllers or any of their controllers longer and just start supporting the new controllers. They force you into an upgrade unnecessarily.
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Tim Cummings
Systems Engineer at JUHSD
Their support has been lacking a little bit and needs to be improved. I have had a ticket open for a month, and it is really hard to get a resolution out of them. They haven't really come out with anything that is much of an improvement in a long time. It has mostly just been fixes and things like that. We used to have a ZoneDirector or a physical controller for the wireless network, and that was kind of end of life. It was very old, and at the time, we were expanding the wireless network, and we didn't want to rely on one piece of hardware that was pretty old. So, we went to SmartZone Cluster, which has two VMs in a cluster. Unfortunately, we lost the feature ability for guest networks and other things that we were using before, and Ruckus just kind of told us that they weren't supporting that feature in the newer product, which is not really great. I was told initially that SmartZone was an upgrade to ZoneDirector. It is the logical thing to think that it is going to have all the same features, but it didn't. The issue that we have right now is onboarding BYOD devices. It is not really great for us, and we're looking for a new product to make that easier. We did have Cloudpath, which was a product that Ruckus purchased from another company that was an onboarding solution, but it just didn't really work very well for us. So, we discontinued using it, and it actually created more confusion for people. They should make BYOD or guest network portals a lot easier and better. In some areas, we have been having issues because there are just so many WAPs that are so close that we had to manually turn down the radio of power because the automatic feature of the AP wasn't really doing it right. It should also have a little bit better RF analysis capability to be able to see on the controller side. The front end for our staff, students, and guests has also not been quite as good as we had hoped.
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Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
501,151 professionals have used our research since 2012.
PhilipSlaughter
Independent Consultant - Wireless
What would be interesting to see is if they had more of an ability for their customers to capture revenue. They should offer some sort of gateway functionality that you could tie through radius authentication, so you can bill the customers. That way, when you go in, you could just have a device and set up a hotspot, and it's a totally billable tool at that point.
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Stephen Kirby
Founding President at Cambio Broadband, LLC.
They have so many products that there are so many different part numbers for the US and other countries. That means it's easy to make a mistake with the licensing. You have to have somebody knowledgeable on the other end with the licensing. If you make one mistake, it can be a $2,000 mistake.
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MZ
reviewer1470231
Asst. Manager Technical at a tech services company with 11-50 employees
They lack in some hardware stratification.
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D6B8
District Technology at a educational organization with 1,001-5,000 employees
Sometimes doing mass changes on their products can be challenging.
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Scott Tunis
Vice President at a comms service provider with 51-200 employees
I would like to see this product made a little more economical because it's very expensive.
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Stephen Moreau
Managing Director at Dataway
The solution isn't the cheapest option. However, you are getting a quality product.
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GL
reviewer1521144
Information Technology Consultant at a educational organization with 51-200 employees
We've had issues with the ISP, not enough bandwidth.
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Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
501,151 professionals have used our research since 2012.