Ruckus Wireless Reviews

I am an independent contractor and I work to set up and maintain wireless network systems. Ruckus Wireless is one of the solutions that I rely on.

I am working with a small school that has a Ruckus wireless system in place to provide service for mobile devices. In that site, we have the main controller and six or seven access points.

The most valuable feature for me is reliability. It works. 

I have had trouble with signal strength and coverage in the school setting, which is in part due to the construction. I have an access point in the hallway and in every classroom.

Having support available that is more compatible with time zones in the United States would be helpful.

I have been using Ruckus wireless for about five years.

I haven't had any issues with the stability of the signal. It either makes the connection or it doesn't.

It is sometimes difficult to reach technical support when you need it. For example, recently I was able to get through to somebody rather quickly when I had to repair a wireless system that had gone down. At other times, it will be five or six hours before somebody returns my call. This can be a problem when I am already at a client site because I can't sit there and charge the client while I was for Ruckus to call me back. However, I have also had the same experience with Cisco.

Quality-wise, the person that I recently dealt with in regards to an RMA was outstanding.

The initial setup is pretty straightforward. Getting improved coverage is often just a matter of moving the devices around.

The school is at a point where they either have to expand their Ruckus system or instead replace it entirely with one from Cisco. However, given the money that they've got invested in Ruckess equipment, I don't know that replacing it is a prudent choice.

In summary, I think that Ruckus is a good product. I'm a fan and I recommend them.

I would rate this solution an eight out of ten.

We are a church with an average weekend attendance of 3000. We use our Ruckus Wireless for our people to access the bible during services, as well as provide online access, etc. We use it daily for our staff of more than 50 users, as well as our Rock RMS Church Management System check-in (which we use iPads and some PCs for - most are WiFi).

There is better security on our internal SSID/VLAN due to the use of Zero-IT.

Zero-IT: It is easier to get people connected to the correct SSID without providing a passphrase.

The interface should be mobile friendly.

We have replaced some EOL access points this past year with newer AC capable devices.

It is generally deployed in hotels and sometimes for VIP customers.

In my experience, Ruckus devices are much more reliable than other vendors when it comes to consistency, coverage, and client density. Ruckus is very simple to configure and troubleshoot.

I've been using Ruckus Wireless for almost six years.

The stability of Ruckus Wireless is better than other solutions. I never hear complaints about coverage, connectivity, or speed. I've worked in the wireless field for almost 17 years, and I've only received one call about Ruckus. During the same time, I've received four calls about other solutions from other vendors.

I've deployed in JW Marriott Hotel with almost 900 access points. And I deployed it in one house with just 20 access points. So working with both big and small projects, I've had good customer feedback. Since I'm not receiving any complaints, I feel like it is working fine on any scale.

In one of the hotels, it stopped broadcasting SSIDs, so I opened a ticket with Ruckus support. They upgraded the software of the controller and performed some configuration modifications, then it worked fine. I only faced that one issue, but this was their own issue. It was delayed too for the RNA. 

For Ruckus Wireless, the setup is simple. The time for deployment has been increased somewhat. And deployment also depends on the quantity, but the solution is very easy to implement overall. Physically installation and configuration are simple. The access point is also much lighter than other solutions. 

We sell both Ruckus and Aruba. Aruba is more complicated to use and less reliable than Ruckus, but it's also much less expensive. When we're quoting prices, we'll send the customer two quotations, one for Ruckus and one for Aruba. So for example, if a project costs $2,000 with Aruba, the same project will cost around $3,200 or $3,500 with Ruckus. It is very difficult to convince the customer to choose Ruckus because of the price. 

I would rate Ruckus nine out 10. I'd also point out that Ruckus Wireless is high speed. And with Ruckus, you can use standalone or cloud-based. Standalone is much better. 

We use the solution internally and also help clients set up the product for their companies.

It's a frequency. They will provide the tool and stable wireless frequencies. 

The throughput has been excellent.

The solution does not disconnect, which is extremely helpful, especially when you are working from home. 

The signal, strength-wise, is its most valuable aspect. These frequencies pass through touch one to 200 voltage. The distortion will not affect this product. That's why we suggest it to our clients.

The initial setup is very simple.

We have found the solution to be very stable. It's great in interior and exterior environments.

The scalability is great.

The pricing of the product can be a bit expensive. They should work on making pricing more competitive. 

I've been using the solution since 2015.

It is a stable product. The product is very good and very reliable and functions well in indoor and outdoor settings.

The scalability of the product is quite good.

In my organization, right now, we have 35 workers and we are planning to move our office. There will be 5,200 people there.

We do plan to increase usage.

Technical support could be better. They should also have it so that it's included and you should not have to pay extra for it. 

I'm also familiar with Aruba. Compared to Aruba, the frequency will not disconnect.

We tried Cisco, also, however, we heard that it's not a good product. Price-wise, they're really cheap, however, they are not a better product.

The initial setup is extremely simple and straightforward. It's not overly complex or difficult. Typically, one access point can be deployed in 15 minutes. 

The solution doesn't really need much maintenance. We have used it for seven or eight years without incident. 

Our engineers are able to implement the solution for our clients. We can implement it for ourselves in-house using our team. We can easily mount the materials. 

The product is very expensive. Technical support should also be included in the pricing. 

We tend to deal with yearly licensing renewal fees. We buy packages in bundles and then, every year, we need to pay to renew. 

We are Ruckus partners. We are systems integrators.

I'm not sure which version of the solution we're using at this time. 

I'd rate the solution at a nine out of ten.

We are using Ruckus Wireless for different enterprise networks.

Ruckus Wireless is a valuable solution. It's both scalable and reliable. 

It would be better if there were more visibility on the cloud. We have some lack of visibility because of wireless interference, and you have to do some troubleshooting for the packet capture. They have a built-in packet capture, and we can monitor the application. You can see all things over the cloud. They also provide an on-premise solution, so they need to improve the on-premise version and ensure an output with more visibility. 

Live monitoring in a live environment should be good. What is happening with wireless is that the wireless client is not connected due to interference, and there should be a shield zone on their wireless cloud. If they give us more features on both Ruckus Cloud or on-premises, that will be best.

Nowadays, security is more important for everyone using wireless technology. If they implement a little bit of reduction and prevention features for some packets on the wireless cloud, some features like web filtering and some prevention for blocking will be good for the network.

It's a reliable solution. There is no issue, and it's reliable. But you need to improve in cloud services because nowadays, more users are coming to the cloud, not on-premises. Because of COVID, we have more users on the cloud. So, a feature for enhancing visibility will be good.

Ruckus Wireless is a scalable solution.

Technical support could be better. Ruckus support is a little bit slow compared to others. They take time. They need to improve support at the partner end, customer end, and distributor end.

The initial setup was straightforward.

We're a reseller, and we set up and deploy this solution.

We have a yearly license for our multiple mode 200 or 300 Ruckus Wireless systems. It's a good price.

On a scale from one to ten, I would give Ruckus Wireless an eight.

The mesh technology is the solution's most valuable aspect. Ruckus originally had the patent for it. They might've lost it because I see now that other people are doing it, however, they were the ones who came out with the smart mesh technology first, which is phenomenal.

Ruckus is superior when it comes to indoor and some outdoor wireless. I use it for some arenas. The T750 outdoor access point is fantastic. The bridges to get to the access points are great. 

Ruckus offers a technology that works with frequencies, which is excellent. That means if there are other access points or other wireless interference in the area, Ruckus has enough frequency band to change frequencies automatically. So they're never being interrupted.

Another excellent feature Ruckus offer is, if you have access points or other items in your organization, in, say New York City, and your network doesn' want interference, they can cancel out other access points around there. Especially in a place like New York city, you're picking up stuff from other buildings. With Ruckus, you could block those access points and those signals to make your network the only one that people can see within that network. To this day, I haven't had this experience on Mist or Aruba. You can also whitelist certain networks. It's an excellent amount of control that's provided to you as a client.

The physical device itself is lacking. They're made with plastic and seem a little cheap in construction, especially when compared to other manufacturers and providers.

The company itself has had its time in the sun and may be past peak after so many mergers and acquisitions. They were originally a router and switch company. Then they were bought by one of their distributors. The company is floundering after so many changes to the organization.

The product is great, but the problem is there are other players in the market now. In 2004 when they were founded, they had the market and they were the big name for wireless within an enterprise. The company was also expanding out between buildings and everything. Then all of a sudden, after 2017, you don't really hear their name anymore. 

They have so many products that there are so many different part numbers for the US and other countries. That means it's easy to make a mistake with the licensing. You have to have somebody knowledgeable on the other end with the licensing. If you make one mistake, it can be a $2,000 mistake.

I'd like to see them do some licensed frequency stuff on the 365 gigahertz band, more for service providers, and then on an enterprise level.

I'd like to see them do something with LTE.

I've been using the solution since about 2015 or maybe as early as 2014. It's been about five or six years.

The solution is quite stable, even in large networks. I've sold 50 access points and the client swears by them. They run the largest car dealership in the country. It's very, very reliable.

You can scale the solution as much as you want. There's never a problem with scalability. 

Ruckus used to have amazing support. It was impeccable. Before, when something broke, I had to go through these channels to get stuff resolved under warranty. I still sell their products to select customers that are stuck with them because they won't switch off due to the fact that they use the same management server. They can only use Ruckus access points or Ruckus management servers.

The last time I had to deal with them, I had to go through CommHub. I wasn't impressed with it. It may have been when they were going through an acquisition transition. Still, the level of technical support was awful. It's really dropped off. Their staff needs more training. 

What they need to do is not have technical support under CommHub, They need to keep Ruckus as a separate division for support.

I have knowledge of many different solutions, including Ubiquiti and Mist. I don't use Ubiquiti. However, Mist that does BLE technology and I don't believe Ruckus can do what they do. BLE technology is superb because you could track people with it using their cell. There's a ton of features available if you look at Mist. I sold probably about $300,000 or $400,000 worth of equipment from between 2005 and 2017. That's about $250,000 worth of equipment. Then, all these other players came into market. Ruckus was expensive, but you didn't need as many access points with Ruckus as you did with other access points because they were that good. With the wireless, more doesn't mean better.

I have an extensive technical background with Ruckus, especially on an enterprise level. I was able to figure the implementation out easily. It was pretty simple. To set it up is easy, however, to work with it is more complex. It takes a while to understand all the features. 

Their pricing is expensive. That said, being a partner, their competitive upgrade pricing is phenomenal. 

I don't remember the exact pricing. When we bought it, we bought the warranties with them for three years. We got advanced replacement.

We've been using the latest version of the solution. We're resellers of Ruckus.

Typically, I would recommend the solution. However, their market share has really dropped off and their marketing is terrible from the logo to the name.

Their partner portal is great because you could register as a partner, and, because I'm a partner, I could register easily and use the backend and frontend for salesforce.com. I can log in and register deals with them. 

It looks like CommScope created their own technology with Ruckus technology and an LTE solution. Some sort of small cell. I would advise users to stay away from that because if they were better in the enterprise, they should stick to their wheelhouse and market that instead of going out into the small cell.

I'd rate the solution nine out of ten.

We primarily use the solution in order to provide public WiFi.

The beamforming has been the most valuable aspect of the solution for our organization. 

Technical support is very helpful.

The initial setup is easy.

We have not had issues with stability.

The scalability is great.

The pricing could be improved. We find the product to be quite expensive for our purposes. You have to pay extra for the support costs as well.

The solution should have more analytics capabilities.

We pay external fees for external third-party providers. It would be ideal if integration could be improved.

I've dealt with the solution for about four years or so. It's been a while. 

The solution has proven itself to be quite stable. It doesn't crash or freeze and we don't really deal with bugs or glitches. it's reliable. The performance is good. 

The solution scales well. We have given more bandwidth as well as extended the network through Smart Meshing and it's been fine. If a company needs to expand it, it can do so. No problem.

You do pay extra for technical support, however, I can say that they are very good. they are helpful and responsive and we have found them to be available when we need them. We are satisfied with the level of support we get from them.

We onboarded Ruckus as the first product in our company. We did not use anything else prior to Ruckus.

The initial setup is not complex or overly difficult. It's quite straightforward and pretty simple. A company shouldn't have any issues with the implementation. 

We handled the implementation ourselves. We did everything in-house and did not need any outside help. We did not require an integrator or consultant. I'm a network engineer. I can handle anything related to a setup quite easily.

The price is high and you do need to pay extra to get support covered under the license. 

Before choosing this solution, we analyzed other products such as Cisco's Meraki. We looked at a few other potential products as well, however, I cannot recall what they were at this time. 

We're not a supplier, however, we do implement Ruckus as a managed service.

We've used various deployment models, including on-premises as well as at the data center level.

I'd rate the solution at a seven out of ten. We've mostly been satisfied with its capabilities. As long as it works, especially in an outdoor environment, we're happy.

I would recommend it to other individuals and companies.

This product provides wireless access in our warehouse and the Office and for Guest.

Now ther is no one complaining that have no access ore lost access.

The most valuable feature is the portal. It's easy to find access points and clients.

This product is easy to manage.

It would be helpful  if  the wizard when you are setting up a new access point or a wireless guest network. Could have more sugestion on default. There are too many checkboxes to get it to work.

There should be some ? you could klick on to get a short explanation what it means.

I have been working with Ruckus Wireless for approximately six months. In the past two years ago we alos hade a Ruchkus on prem.

It's very stable. We have not had any issues at all.

It's scalable. We have not had any problems. It's easy to add more users.

We have approximately 90 users in our warehouse.

We have not had the need to contact technical support. The solution has been working.

Previously, we were working with Cisco. It was more complex to manage the Cisco Network and the setup was more complicated. This was the main reason that we switched. 

We decided to go with Ruckus Wireless because it was easier to use and more user-friendly and the price was better.

The initial setup was quite straightforward. It was quite easy to set it up and get it working.

We use a vendor. It was straight forwrad. It was working dicect when we connected our AP.

The price is reasonable. It's better priced than Cisco.

Cisco Meraki and Cisco.

We are using the latest version and it upgrades automatically.

I would rate this solution a nine out of ten.