Ruckus Wireless OverviewUNIXBusinessApplication

Ruckus Wireless is the #4 ranked solution in our list of top Wireless LAN tools. It is most often compared to Aruba Wireless: Ruckus Wireless vs Aruba Wireless

What is Ruckus Wireless?
The Virtual SmartZone Data Plane (vSZ-D) is a wireless LAN data plane appliance in a virtualized form factor. Made to work seamlessly with the Ruckus Virtual SmartZone Wireless LAN Controller (vSZ), the vSZ-D enables secure tunneled WLANs from Ruckus APs while minimizing CAPEX spending and maximizing Wi-Fi deployment flexibility and scale. Operators, ISPs and large enterprises can deploy the vSZ-D in a centralized data center with the vSZ, or at specific venues in a distributed topology.
Ruckus Wireless Buyer's Guide

Download the Ruckus Wireless Buyer's Guide including reviews and more. Updated: September 2021

Ruckus Wireless Customers
American University of Sharjah, Baruch College, Centro Escolar Liceo Santo Tomšs, Chevalier College, Chico Unified School District, Colegio de Fomento El Prado, Columbia Public Schools, Delta School District, Dordt College, Douglas County School District, Drew University, Armonea, Central Utah Clinic, Grove Hill Medical Center, Inner South Community Health Service, Midwest Surgical, Satilla Regional Medical Center, Lyndoch Living, Polonus, Roaring Fork School District, Sonora State, Vivid, Sydney, Players Club, Sandals, Scandic Hotels, Sheraton LAX, Sunbird
Ruckus Wireless Video

Pricing Advice

What users are saying about Ruckus Wireless pricing:
  • "It is decently priced."
  • "This is a very expensive solution."

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Tim Brumbaugh
Solutions Architect at Golden West Technologies
Real User
Top 5
Great performance, easy to set up and simple to configure

What is our primary use case?

We primarily use the solution for its performance, compatibility, and general capabilities. We do a lot of schools, colleges, large civic centers, large arenas, etc. That kind of stuff. We know how to deploy this so that the clients get great client connectivity.

Pros and Cons

  • "The product has some very awesome patents on their radios and their antennas and antenna patterns and how their signaling works. That's why nobody can touch them. If they go head to head with anybody."
  • "The cost could be slightly improved. It's not on the low end, and it's not in the high end. It's in that middle area, which can be a deciding factor between someone going with this solution versus another one."

What other advice do I have?

We're a reseller as well as a customer. We're running the latest software. We deploy through a controller and we use 802.1X. There're multiple ways to deploy to customers. There's a cloud controller, for example. We typically do a virtual controller on their systems. If a company is new to Ruckus, it's best to work with a partner. You need somebody that knows what they're doing, and knows what questions to ask so that you're getting the right information. When I go to do an implementation, I've got a list of 50 different questions. I'll ask somebody, what about this? What about this? What…
Tim Brumbaugh
Solutions Architect at Golden West Technologies
Real User
Top 5
Easy configuration with a good performance and good scalability

What is our primary use case?

We primarily use the solution for its performance, compatibility, and capability. We do a lot of schools, some colleges, large civic centers, large arenas, that kind of stuff. We know how to deploy this so that they get great client connectivity and have easy guest onboarding. We can onboard guests really easily. Each guest that connects has a pre-shared key that they get. They're all unique. We have some great control over guest traffic, and great control over say, corporate traffic. We control how much bandwidth a guest user gets versus a corporate user, and who gets priority on the network.

Pros and Cons

  • "The solution has an easy configuration."
  • "They need to be able to allow us to keep some of the older products on our cloud controllers or any of their controllers longer and just start supporting the new controllers. They force you into an upgrade unnecessarily."

What other advice do I have?

We are a customer and reseller. I'm using the latest version of the solution. Through a controller, we use 802.1x. There are multiple ways to deploy it to customers, including via a cloud controller. We typically do a virtual controller on our client's systems. I would advise, if a company is new to Ruckus, to work with a partner. It's important to have somebody that knows what they're doing, and knows what questions to ask so that you're getting the right information. When I go to do an implementation, I've got a list of 50 different questions. I'll ask somebody, what about this? What about…
Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
534,299 professionals have used our research since 2012.
Tim Cummings
Systems Engineer at JUHSD
Real User
Top 20
Reliable with good performance, good backend, and good ability to provision the devices

What is our primary use case?

We started rolling out Ruckus access points about eight years ago, but it was a very small deployment. We only had about 15 or 20 devices, and later on, we did a bond measure upgrade to basically go and expand that to having one per classroom and a few in the common areas such as cafeteria, gyms, and stuff like that. The idea was that we were going to put on-premises one-to-one, which is like putting a Chrome cart of 35 devices in each classroom. We wanted to be able to have the ability to have high-density wireless in the school district and up to possibly 80 devices per room because we were… more »

Pros and Cons

  • "The APs themselves have been pretty solid. We haven't had too many of them go bad or anything like that. The wireless performance seems pretty good. The ability to provision the devices is pretty good, and the back end is also pretty good."
  • "Their support has been lacking a little bit and needs to be improved. I have had a ticket open for a month, and it is really hard to get a resolution out of them. They haven't really come out with anything that is much of an improvement in a long time. It has mostly just been fixes and things like that. We used to have a ZoneDirector or a physical controller for the wireless network, and that was kind of end of life. It was very old, and at the time, we were expanding the wireless network, and we didn't want to rely on one piece of hardware that was pretty old. So, we went to SmartZone Cluster, which has two VMs in a cluster. Unfortunately, we lost the feature ability for guest networks and other things that we were using before, and Ruckus just kind of told us that they weren't supporting that feature in the newer product, which is not really great. I was told initially that SmartZone was an upgrade to ZoneDirector. It is the logical thing to think that it is going to have all the same features, but it didn't. The issue that we have right now is onboarding BYOD devices. It is not really great for us, and we're looking for a new product to make that easier. We did have Cloudpath, which was a product that Ruckus purchased from another company that was an onboarding solution, but it just didn't really work very well for us. So, we discontinued using it, and it actually created more confusion for people. They should make BYOD or guest network portals a lot easier and better. In some areas, we have been having issues because there are just so many WAPs that are so close that we had to manually turn down the radio of power because the automatic feature of the AP wasn't really doing it right. It should also have a little bit better RF analysis capability to be able to see on the controller side. The front end for our staff, students, and guests has also not been quite as good as we had hoped."

What other advice do I have?

I would advise others to make sure that they do a good demo and the feature set meets what they want. I would rate Ruckus Wireless an eight out of ten.
PhilipSlaughter
Independent Consultant - Wireless
Consultant
Top 10
Very fast with good technical support and very good scalability

What is our primary use case?

I primarily use the solution for pretty much everything worked-related and for e-commerce and studying.

Pros and Cons

  • "The solution is very stable. I've worked with it at a hospital before, where we deployed it all over the hospital. It worked everywhere and continuously worked flawlessly."
  • "What would be interesting to see is if they had more of an ability for their customers to capture revenue. They should offer some sort of gateway functionality that you could tie through radius authentication, so you can bill the customers. That way, when you go in, you could just have a device and set up a hotspot, and it's a totally billable tool at that point."

What other advice do I have?

I'm a consultant. I was a partner of Ruckus at another company, however, right now, I am just a customer. I've got the solution installed in my office and directly connected to an AP. Then, at home, I've got a mesh network. I basically meshed three of these solutions together. They do a lot of stadiums and outdoor areas and works very well. I'd advise others considering the solution that, when you're implementing your wireless products or area of coverage, make sure you test it. Also, make sure that you have the proper signaling to the outer edge where you want coverage. That's what I would…
Stephen Kirby
Founding President at Cambio Broadband, LLC.
Real User
Top 20
Extremely scalable, great mesh technology, and capable of whitelisting networks

Pros and Cons

  • "The mesh technology is the solution's most valuable aspect. Ruckus originally had the patent for it. They might've lost it because I see now that other people are doing it, however, they were the ones who came out with the smart mesh technology first, which is phenomenal."
  • "They have so many products that there are so many different part numbers for the US and other countries. That means it's easy to make a mistake with the licensing. You have to have somebody knowledgeable on the other end with the licensing. If you make one mistake, it can be a $2,000 mistake."

What other advice do I have?

We've been using the latest version of the solution. We're resellers of Ruckus. Typically, I would recommend the solution. However, their market share has really dropped off and their marketing is terrible from the logo to the name. Their partner portal is great because you could register as a partner, and, because I'm a partner, I could register easily and use the backend and frontend for salesforce.com. I can log in and register deals with them. It looks like CommScope created their own technology with Ruckus technology and an LTE solution. Some sort of small cell. I would advise users to…
MZ
Asst. Manager Technical at a tech services company with 11-50 employees
Reseller
Top 20
User-friendly with an easy setup but needs to diversify its hardware options

What is our primary use case?

We are a distributor of Ruckus. We are actually maintaining their channel partner in the Pakistan region. Our business model is that we create partnerships where we are the retailer for Ruckus and the partners going to sell Ruckus to the end customer. We are actually the box mover for them. We act as a bridge between Ruckus and end customers. We are box movers. We handle all the deployments in Pakistan, across industries including in the education sector, in the military sector, in health organizations, hospitality, etc. We cover every vertical. Whenever Ruckus is deployed, it goes through our… more »

Pros and Cons

  • "The solution is very user-friendly."
  • "They lack in some hardware stratification."

What other advice do I have?

We are a Ruckus distributor. We are proposing the Ruckus solution to our customers with the latest software versions, not the older versions. Whichever the latest version is, we propose them to our customer. We are always working on the latest version and all the products in the Ruckus, like switching, wireless, software, etc. They do have some different software versions. However, we are working on the latest, stronger versions. We use both the cloud and on-premises deployment models. I definitely recommend the Ruckus solution, however, there are pros and cons to every brand. Ruckus does have…
D6B8
District Technology at a educational organization with 1,001-5,000 employees
User
Top 5Leaderboard
Ruckus is a big dog in a dog-eat-dog world, if given the chance; will take a bite out of their competition

What is our primary use case?

Ruckus has been deployed in our most demanding site, which has roughly 3400 associated clients per day. We are also leveraging Cloudpath to provide the WISPr guest portal with MAC authentication. It should be noted that this site was previously serviced by another vendor. Due to the demands of wireless and the inability for the other vendor's deployment to meet our needs, we switched to Ruckus. It's been rock-solid since the implementation. More recently we have moved our initial deployment to our elementary buildings. We have Ruckus implemented in about 25 sites currently.

Pros and Cons

  • "Valuable features include Bonjour Gateway and the hardware antenna array."
  • "Sometimes doing mass changes on their products can be challenging."

What other advice do I have?

This solution is absolutely amazing! What they tout is very accurate and will work with your network/IT teams to develop a proven and well-catered solution to meet your every need. I would highly recommend this product in high-density environments such as schools, universities, and hospitality settings. With the ease of setup, lower cost, and record of success, this is a slam dunk for schools that need to stretch their resources further.
Scott Tunis
Vice President at a comms service provider with 51-200 employees
Reseller
Top 10
Good performance, easy to deploy, and the support is responsive

What is our primary use case?

We are a solution provider and Ruckus is one of the wireless networking products that we implement for our customers. In this context, we are a managed service provider because after well sell the package, then deploy it, we manage it for them. This is a full solution including Rucks Access Points, Rucks Switching, Ruckes Cloud Controller, and we have a point-to-point set up in these installations. It's multiple locations, but they're all pretty similar to each other. As a managed service provider, we are a little different than a reseller. Our relationships are not with the companies that are… more »

Pros and Cons

  • "The most valuable feature is the performance. It works great."
  • "I would like to see this product made a little more economical because it's very expensive."

What other advice do I have?

I would rate this solution an eight out of ten.
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