Ruckus Wireless Room for Improvement

Rama Mogadi
student at Westcon
The biggest adjustment improvement will come from a price adjustment because the price is quite high; it feels like premium pricing. I suggest shaving off 10 percent to 20 percent. That would help grow users and increase the number of clients. I'd also like to see some sort of product costing and billing ability. Because not all of the users have their own producer version. We can take care of this on our end. Once we are able to bill clients for this service I think deployment will potentially go smoother. View full review »
District Technology at a K-12 educational company or school with 1,001-5,000 employees
Sometimes doing mass changes on their products can be challenging. Ruckus should spend more time developing methods to give enterprises more control over making needed changes quickly and easily. Their documentation also needs to be improved. View full review »
President at a tech services company with 1-10 employees
Mounting options for outdoor access points, I think they could easily improve on that. I think that Web management, global management, could be improved. Unfortunately, there's not one solution that does everything. There are something like six different solutions, and each of them do something better than the others. View full review »
Find out what your peers are saying about Ruckus, Aruba Networks, Cisco and others in Wireless LAN. Updated: November 2019.
383,725 professionals have used our research since 2012.
Monzurul Karim Khan
Managing Director at Biometrics.BD Limited
From the user point of view, sometimes we face a little bit of a challenge in terms of the channels selection for Ruckus. When we have installed all of the APs outdoors, those channels are actually empty in different numbers, so sometimes we found this challenging for getting paired between these point to point communications. If there is any way we can get some proprietary channels or some IT this interruption will not be there. That would be really fantastic for more reliable connectivity. View full review »
John Harrie
They need more products in the lower-end range for smaller clients. View full review »
Braden Timmermann
Director of IT at a manufacturing company with 1,001-5,000 employees
The only complaint I have about Ruckus is the price, but considering other enterprise WiFi products are similarly priced, I feel Ruckus is a superior product I don’t have much to complain about. The latest ZoneDirector firmware addressed all of the tiny issues I hated in older releases. View full review »
Justin Jahn
Information Technology Manager
While the Virtual SmartZone appliance has improved in the last few years, it isn’t without issue and the performance of the Web page leaves something to be desired. Additionally, Ruckus seems to have removed the built-in help from the appliance, urging the user to log on to the support web site to obtain it. This is simply a nuisance if one wishes to look up what a particular field on the configuration page does, for example. View full review »
Kenneth Hoyos
Systems Engineer at a tech services company with 11-50 employees
The cloud controller needs work. My big issue is that all APs can't set static IPs. Also, adding customers to your dashboard is not that easy at all. I wish I could pop out some reporting from the dashboards as well. View full review »
Marty Wold
User at a professional training and coaching company with 501-1,000 employees
The cost can be prohibitive for many as it is a high-end product in the WiFi market. View full review »
George Sainidis
Lead Consultant with 1,001-5,000 employees
I would like to see more detailed network performance, monitoring, and reporting tools or information. This would improve the deployment of multi-site networks and help administrators to progress on a timely efficient manner. View full review »
Bill Sheeler
Director Of Technical Operations at a religious institution with 51-200 employees
The interface should be mobile friendly. View full review »
User at a tech services company with 51-200 employees
APs should be more adaptable to denser client regions and, most important, the logs on the ZoneDirector should be classified into groups, such as type of logs and alerts. View full review »
Network Services Coordinator at a healthcare company with 10,001+ employees
It's always good to have more analytics and reporting right on the controller when possible. However, Ruckus already has pretty good capabilities in that area as well as an excellent big data analytics engine with SmartCell Insight. View full review »
Rai Kashif Jahangir
IT Manager at a outsourcing company with 11-50 employees
It is too costly. View full review »
Jinse Jose
Presales & Project Engineer at a tech services company with 11-50 employees
I suggest more controlling features on the controller. The menu of the performance must be improved, as well. View full review »
Fabio Focking
Senior Network Administrator with 1,001-5,000 employees
One complaint that we have is the lack of cloud-based management. Due to the price of a controller, renewing the solution had become expensive. View full review »
Find out what your peers are saying about Ruckus, Aruba Networks, Cisco and others in Wireless LAN. Updated: November 2019.
383,725 professionals have used our research since 2012.
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