Ruckus Wireless Room for Improvement

Stephen Kirby
Founding President at Cambio Broadband, LLC.
The physical device itself is lacking. They're made with plastic and seem a little cheap in construction, especially when compared to other manufacturers and providers. The company itself has had its time in the sun and may be past peak after so many mergers and acquisitions. They were originally a router and switch company. Then they were bought by one of their distributors. The company is floundering after so many changes to the organization. The product is great, but the problem is there are other players in the market now. In 2004 when they were founded, they had the market and they were the big name for wireless within an enterprise. The company was also expanding out between buildings and everything. Then all of a sudden, after 2017, you don't really hear their name anymore. They have so many products that there are so many different part numbers for the US and other countries. That means it's easy to make a mistake with the licensing. You have to have somebody knowledgeable on the other end with the licensing. If you make one mistake, it can be a $2,000 mistake. I'd like to see them do some licensed frequency stuff on the 365 gigahertz band, more for service providers, and then on an enterprise level. I'd like to see them do something with LTE. View full review »
Rama Mogadi
student at Westcon
The biggest adjustment improvement will come from a price adjustment because the price is quite high; it feels like premium pricing. I suggest shaving off 10 percent to 20 percent. That would help grow users and increase the number of clients. I'd also like to see some sort of product costing and billing ability. Because not all of the users have their own producer version. We can take care of this on our end. Once we are able to bill clients for this service I think deployment will potentially go smoother. View full review »
D6B8
District Technology at a K-12 educational company or school with 1,001-5,000 employees
Sometimes doing mass changes on their products can be challenging. Ruckus should spend more time developing methods to give enterprises more control over making needed changes quickly and easily. Their documentation also needs to be improved. View full review »
Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,376 professionals have used our research since 2012.
reviewer1376448
Project Manager at a tech services company with 11-50 employees
The failure spots need to be improved, as sometimes I have trouble reaching them. I would like to see better mapping capability because it can be really difficult, especially if you are deploying on a remote island. View full review »
Monzurul Karim Khan
Managing Director at Biometrics.BD Limited
From the user point of view, sometimes we face a little bit of a challenge in terms of the channels selection for Ruckus. When we have installed all of the APs outdoors, those channels are actually empty in different numbers, so sometimes we found this challenging for getting paired between these point to point communications. If there is any way we can get some proprietary channels or some IT this interruption will not be there. That would be really fantastic for more reliable connectivity. View full review »
Wael Awni
Management Board Member and Network Engineer at NewLogics
The cloud solution is not mature and needs to be improved. The pricing of the high-end access points should be lowered to make them more competitive. In the next release of this solution, I would like to see a more detailed spectrum analysis. View full review »
Nimesha Balasuriya
Engineer - Network Security Operations at SLT Visioncom Pvt Ltd
Previously, we would need to purchase appliances every time but it caused our data centers to get filled. Ruckus now has cloud-based controllers. They resolved the issue we were having. View full review »
Vijay Changea
Analyst Programmer at Mauritius Telecom
The captive portal for guest access on the controller is an additional detail that could be enhanced. Currently the captive portal allows only choice of logo. additional enhancement include : Different color schemes, customized html pages, pior login & post login pages, CP designs, Social media login, advertising, survey pages , captive portal Configurator etc.. As such we get all in a box solution, no need for third party captive portal solution. View full review »
reviewer1002219
Network Services Coordinator at a healthcare company with 10,001+ employees
It's always good to have more analytics and reporting right on the controller when possible. However, Ruckus already has pretty good capabilities in that area as well as an excellent big data analytics engine with SmartCell Insight. View full review »
Rai Kashif Jahangir
IT Manager at SIMPEXBPO
It is too costly. View full review »
Jinse Jose
Presales & Project Engineer at a tech services company with 11-50 employees
I suggest more controlling features on the controller. The menu of the performance must be improved, as well. View full review »
Fabio Focking
Senior Network Administrator with 1,001-5,000 employees
One complaint that we have is the lack of cloud-based management. Due to the price of a controller, renewing the solution had become expensive. View full review »
Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,376 professionals have used our research since 2012.