Ruckus Wireless Archived Reviews (More than two years old)

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Rai Kashif Jahangir
Real User
IT Manager at SIMPEXBPO
Aug 31 2018

What do you think of Ruckus Wireless?

What is our primary use case?

We use and deploy it to provide internet access to our corporate users, walk-in guests, and sites users.

How has it helped my organization?

The solution is extremely useful, but too costly. Most customers revoke the idea of deploying it when they observe the cost per AP license.

What is most valuable?

The product is very reliable.  It has a great response. It has one of the smoothest operations. 

What needs improvement?

It is too costly.

For how long have I used the solution?

Less than one year.

What's my experience with pricing, setup cost, and licensing?

The cost per AP license should be worked on.
Braden Timmermann
Real User
Director of IT at a manufacturing company with 1,001-5,000 employees
Jun 20 2018

What is most valuable?

Ruckus WAPs have excellent coverage and their beamforming means that we can cover more area with fewer WAPs. At times of heavy network congestion, we can restrict the bandwidth available to clients either by SSID or at the client level, which helps cut down on our bandwidth costs. Ruckus makes securing your wireless network as easy as a few clicks. For a basic installation, even someone without… more »

How has it helped my organization?

Dead zones were immediately eliminated when we deployed these WAPs in all of our locations, plus Ruckus’ analytics on the ZoneDirectors allow us to quickly identify clients that are taking too much bandwidth. We are able to quickly identify Rogue WAPs in our network and move to disconnect them immediately when Ruckus alerts us. We also had a plant where the fiber link between switches broke… more »

What needs improvement?

The only complaint I have about Ruckus is the price, but considering other enterprise WiFi products are similarly priced, I feel Ruckus is a superior product I don’t have much to complain about. The latest ZoneDirector firmware addressed all of the tiny issues I hated in older releases.
Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
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Bill Sheeler
Real User
Director Of Technical Operations at a religious institution with 51-200 employees
Apr 26 2018

What do you think of Ruckus Wireless?

What is our primary use case?

We are a church with an average weekend attendance of 3000. We use our Ruckus Wireless for our people to access the bible during services, as well as provide online access, etc. We use it daily for our staff of more than 50 users, as well as our Rock RMS Church Management System check-in (which we use iPads and some PCs for - most are WiFi).

How has it helped my organization?

There is better security on our internal SSID/VLAN due to the use of Zero-IT.

What is most valuable?

Zero-IT: It is easier to get people connected to the correct SSID without providing a passphrase.

What needs improvement?

The interface should be mobile friendly.

For how long have I used the solution?

More than five years.

What other advice do I have?

We have replaced…
Reseller
President at a tech services company with 1-10 employees
Apr 12 2018

What is most valuable?

* It's reliable. * The company is amazing - the support and service are amazing. * It outperforms anything else on the market. * It's easy to use.

How has it helped my organization?

It allows us to deploy systems and not deal as much with support, because it just works.

What needs improvement?

Mounting options for outdoor access points, I think they could easily improve on that. I think that Web management, global management, could be improved. Unfortunately… more »

What's my experience with pricing, setup cost, and licensing?

It's definitely a good value. It's more expensive than some of the other offerings out there, but when you compare it to other enterprise-class gear, it's very well… more »

Which solution did I use previously and why did I switch?

We used to use Cisco's enterprise wireless, but I kept hearing about Ruckus and I just couldn't believe that some upstart company was better than Cisco. Once we started… more »

What other advice do I have?

Don't wait, do it now.

Which other solutions did I evaluate?

Aruba, Meraki - and this was Meraki before Cisco, at the time. But since then we always look to see what else is out there, see if something's better, and so far we… more »
Kenneth Hoyos
Real User
Systems Engineer at a tech services company with 11-50 employees
Apr 11 2018

What is most valuable?

The list of options you have is great: * throttling guest networks * the controller dashboards for administration * on-the-fly configuring, settings, hours of use, etc. The most valuable is the central administration. Provides quick views of activity, from the number of clients online to signal and… more »

How has it helped my organization?

It really is almost a set-it-and-forget-it solution. Our helpdesk guys can easily administrate it if needed, and troubleshoot with minimal training. Along with our documenting and naming schemes for APs and locations of devices, finding and correcting issues is easy, but rare.

What needs improvement?

The cloud controller needs work. My big issue is that all APs can't set static IPs. Also, adding customers to your dashboard is not that easy at all. I wish I could pop out some reporting from the dashboards as well.

What other advice do I have?

The Unleashed is a 10 out of 10. It's a great price point to push with our smaller clients and still provides top-notch coverage and features. I am not a big fan of the hosted cloud controller, 5 for that.
Justin Jahn
Real User
Information Technology Manager
Apr 11 2018

What is most valuable?

Our staff maintain a wide gamut of products and we needed a wireless solution that works reliably and has all of the features we needed (walled garden, client isolation, 802.1x with dynamic VLAN, guest passes, etc.) at a cost that wouldn’t break the bank (literally). The quality of the hardware and low cost of maintenance are primary driving factors, and Ruckus exceeds in this space by providing… more »

How has it helped my organization?

With a quality enterprise wireless solution, our employees are more mobile than ever. They experience significantly better performance at longer ranges with the R500 access points, compared with our previous wireless solution. Information Technology staff can quickly issue guest passes for vendors and the instructions are very straightforward, requiring very little effort to get connected.

What needs improvement?

While the Virtual SmartZone appliance has improved in the last few years, it isn’t without issue and the performance of the Web page leaves something to be desired. Additionally, Ruckus seems to have removed the built-in help from the appliance, urging the user to log on to the support web site to obtain it. This is simply a nuisance if one wishes to look up what a particular field on the… more »
Real User
User at a tech services company with 51-200 employees
Apr 10 2018

What do you think of Ruckus Wireless?

What is our primary use case?

We are using Ruckus Wireless in different Zomato corporate offices (restaurant search and discovery service). We are using ZoneDirector 1200 and ZoneDirector 3000 with ruckus APs (R600, R700, R300).

How has it helped my organization?

Before Ruckus we had to buy additional devices for client performance and monitoring, but now we can do all such monitoring and improve our client performance.

What is most valuable?

Integrated WiFi client performance tools Sophisticated user access controls Easy and understandable controls and interfaces

What needs improvement?

APs should be more adaptable to denser client regions and, most important, the logs on the ZoneDirector should be classified into groups, such as type of logs and alerts.

For how long

Reseller
President/Owner
Apr 09 2018

What is most valuable?

BeamFlex works great in changing environments by bouncing WiFi signals around obstacles.

How has it helped my organization?

It requires very little maintenance (unlike competitive products we have sold) and provides a consistently great WiFi environment.

What needs improvement?

They need more products in the lower-end range for smaller clients.

What's my experience with pricing, setup cost, and licensing?

Pricing is very competitive for an enterprise solution. Licensing: Always carry the support contract on the controller (not needed on APs).

Which solution did I use previously and why did I switch?

* Cisco enterprise - expensive and complicated, more APs needed to cover an area. * HPE Colubris - unreliable.

What other advice do I have?

It's a very good product, excellent technology that requires fewer access points than competitors, it's easy to manage, and cost competitive (compared with other… more »

Which other solutions did I evaluate?

Just about everything out there. It was between Ruckus and Aerohive, but ultimately, Ruckus BeamFlex performed better with our testing (fewer APs needed, worked around… more »
Real User
User at a professional training and coaching company with 501-1,000 employees
Mar 19 2018

What is most valuable?

Reliability. We rarely had access points fail in the field. They were rock solid, durable, and had the best signal penetration from any we tested.

How has it helped my organization?

As a tech company, we used Ruckus in our own internal system which resulted in 100% up time on our network. This ensured our Internet service was always up, allowing us to serve our customers 24/7.

What needs improvement?

The cost can be prohibitive for many as it is a high-end product in the WiFi market.

Which other solutions did I evaluate?

We thoroughly tested every wireless access point on the market to ensure the success of our deployments. We intentionally selected Ruckus Wireless as our product of choice due to its robust capabilities, antennae array, ZoneDirector controller system, and support. While they were not the cheapest… more »
User
Lead Consultant with 1,001-5,000 employees
Feb 27 2018

What is most valuable?

Wi-Fi with more than basic connectivity to improve operational efficiency and engage customers. The Ruckus Location-Based Services (LBS) Solution is the highlight that enables businesses to enhance the way of interaction with their customers on the basis of precise location.

How has it helped my organization?

* Tremendous throughput and easy installation, configuration, and monitoring. * Comprehensive availability and performance of monitoring and reporting for WISP network monitor. * Analyzes real-time, in-depth network performance.

What needs improvement?

I would like to see more detailed network performance, monitoring, and reporting tools or information. This would improve the deployment of multi-site networks and help administrators to progress on a timely efficient manner.

What is Ruckus Wireless?

The Virtual SmartZone Data Plane (vSZ-D) is a wireless LAN data plane appliance in a virtualized form factor. Made to work seamlessly with the Ruckus Virtual SmartZone Wireless LAN Controller (vSZ), the vSZ-D enables secure tunneled WLANs from Ruckus APs while minimizing CAPEX spending and maximizing Wi-Fi deployment flexibility and scale. Operators, ISPs and large enterprises can deploy the vSZ-D in a centralized data center with the vSZ, or at specific venues in a distributed topology.
Ruckus Wireless customers
American University of Sharjah, Baruch College, Centro Escolar Liceo Santo Tomšs, Chevalier College, Chico Unified School District, Colegio de Fomento El Prado, Columbia Public Schools, Delta School District, Dordt College, Douglas County School District, Drew University, Armonea, Central Utah Clinic, Grove Hill Medical Center, Inner South Community Health Service, Midwest Surgical, Satilla Regional Medical Center, Lyndoch Living, Polonus, Roaring Fork School District, Sonora State, Vivid, Sydney, Players Club, Sandals, Scandic Hotels, Sheraton LAX, Sunbird
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