SailPoint IdentityIQ Reviews

SailPoint IdentityIQ is the #2 ranked solution of our top User Provisioning Software tools. It's rated 3.8 out of 5 stars, and is most commonly compared to CyberArk PAS - SailPoint IdentityIQ vs CyberArk PAS

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JohnOdisho
Real User
IT Engineer at a energy/utilities company with 1,001-5,000 employees
Jul 11 2019

What is most valuable?

So far, we are still in the implementation phase, but one feature that is so valuable is the life cycle management of identity. We also like the integration with other… more »

How has it helped my organization?

Previously, when someone came on board, it took them almost a week or two to get access, to settle in, to be able to become productive. Now, with SailPoint, we can get all… more »

What needs improvement?

The service could be improved with some more out-of-the-box features. If the solution could make the forms more customizable, for example. They are very generic and any… more »

What's my experience with pricing, setup cost, and licensing?

The licensing fees are on a yearly basis. That's not my part of the job, so I don't know what the costs are. I handle Bio Supply management so I really don't know. There… more »

Which solution did I use previously and why did I switch?

Previously, we picked a product that got moved between so many companies and got bought and merged, so the support was really horrible. We had bad support back then.

What other advice do I have?

We have some old processes in place that need to be revisited and updated. Those, of course, made our implementation a little bit late and we ran into some issues. One of… more »

Which other solutions did I evaluate?

We had our previous vendor submit in our RFP, but they did not bring anything to the table that was new. There weren't many enhancements and improvements to the product… more »
Matt Thomson
Consultant
Principal Consultant at UNIFY Solutions
Aug 28 2020

What is most valuable?

The product's main features for the certification of users is the most prominent as well as the best feature. The out of the box connectors and accelerator pack are also… more »

How has it helped my organization?

It has improved the controls and reduced the risk of access management issues with the client organisations. While also improving efficiency around the JML processes… more »

What needs improvement?

There is really not so much that SailPoint needs to improve. It has been in the market for a while and has well embedded as a market leader in the Identity Governance… more »

What's my experience with pricing, setup cost, and licensing?

There are additional modules which are licenced separately that you can get added into the licensing if you want certain additional functionality, I find this a great… more »

Which solution did I use previously and why did I switch?

This is a new implementation at this client they previously had no Identity governance in place

What other advice do I have?

The advice that I would give to people considering SailPoint is to be sure you get a good experienced service integrator to help you with the product. Somebody who has… more »

Which other solutions did I evaluate?

I am currently dealing with SailPoint and One Identity at the same time in making some comparisons. They are both very good products with their pros and cons.
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Real User
Cyber Security - Identity Management Architect & PM with 11-50 employees
Sep 22 2020

What is most valuable?

You can scale the solution if you need to. The solution is stable and reliable.

What needs improvement?

The solution has plenty of places that need improvement and attention. The connectors are far too manual. This needs to be automated a bit. The provision is not very intuitive. The interface is not user-friendly at all. They could redesign a lot of its functionality to make it easier to use. The… more »

Which solution did I use previously and why did I switch?

I have experience with NetIQ, and I prefer it to this solution.

What other advice do I have?

Our organization does not have any business relationship with the product. I don't believe I would recommend the solution. I'd advise other organizations to use NetIQ instead. It's a better solution, in my opinion. I'd rate the solution five out of ten overall. 80% of my job is handling a software… more »
Real User
Referent and IAM architect at a tech services company with 51-200 employees
Apr 14 2020

What is most valuable?

There is a lot of documentation available. The community is very active and when I had questions about an issue, I was able to find the resources.

What needs improvement?

This solution is difficult to configure. The interface should be simple and easier to use.

What other advice do I have?

The project that I worked on involved an on-premises deployment, although it can also be deployed on the cloud or in a hybrid cloud environment. My advice to anybody who is implementing this solution is to not begin without having the specification written and documented in advance. If you are implementing it for a client then you want to understand everything that the client wants to use, in… more »
Mohammed Ather Khan
Real User
Technical lead at a tech services company with 11-50 employees
Sep 23 2019

What do you think of SailPoint IdentityIQ?

What is our primary use case?

We use the on-premises and cloud deployment models. We use it for many uses like compliance control, provisioning, automated provisioning, password management, and identity governance.

What is most valuable?

The compliance features are the most valuable features. 

What needs improvement?

I would like for the client base to be improved. Also, they should change what they charge for the licenses.   They should lower the price and technical support should be better. Their support takes a long time to respond and they're not straightforward.

For how long have I used the solution?

I have been using IdentityIQ for around two years.

What do I think about the stability of the solution?

The stability is good. 

What do I think about the scalability

What is SailPoint IdentityIQ?

Identity and access management software that includes compliance and password management, analytics, and user provisioning.
Also known as
IdentityIQ
SailPoint IdentityIQ customers
Adobe, Aviva, Axa, Tokyo Electron
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