SailPoint IdentityIQ Room for Improvement

JohnOdisho
IT Engineer at a energy/utilities company with 1,001-5,000 employees
The service could be improved with some more out-of-the-box features. If the solution could make the forms more customizable, for example. They are very generic and any changes you make to them, you are doing customization. The solution needs more templates that meet general needs. I would like to see more Cloud management from this product. Right now they have some, but they are currently plug-ins. It does not handle the management of some of the groups or dynamic groups in the Cloud. I would like to see that in the future. I have heard that they are releasing one soon, but I'm not sure when. That will help us a lot because we are a hybrid solution company. We have some on-prem, some in the Cloud, and we want to manage both. View full review »
Matt Thomson
Principal Consultant at UNIFY Solutions
There is really not so much that SailPoint needs to improve. It has been in the market for a while and has well embedded as a market leader in the Identity Governance Space. We have just done an upgrade (v7-.8.1) and it was straight foward well tested and there was no major issues, we even managed to deploy to production a week ahead of schedule. We are now working with the client to leverage some of the new features and such, so there is not a lot that I can confirm that would be missing from a product that I was already happy with. The only thing about SailPoint that I might suggest to improve is the user interface could be improved from an administration point of view. From a request point of view we are leveraging ServiceNow and Sailpoints SNOW catalogue integration. Having had the opportunity to compare SailPoint and One Identity with past work, I personally prefer the One Identity's user interface, especially for user administration of the system. It could be simplified or somewhat more user-friendly for administrative tasks and functions. View full review »
reviewer1265919
Cyber Security - Identity Management Architect & PM with 11-50 employees
The solution has plenty of places that need improvement and attention. The connectors are far too manual. This needs to be automated a bit. The provision is not very intuitive. The interface is not user-friendly at all. They could redesign a lot of its functionality to make it easier to use. The initial setup could be simplified. It's difficult right now. Implementations rarely go well. I can't think of other features that I would like to see in a future release. View full review »
Find out what your peers are saying about SailPoint, Oracle, Broadcom and others in User Provisioning Software. Updated: January 2021.
455,301 professionals have used our research since 2012.
reviewer1145988
Referent and IAM architect at a tech services company with 51-200 employees
This solution is difficult to configure. The interface should be simple and easier to use. View full review »
reviewer1451595
Software Engineer at a tech services company with 51-200 employees
The UI needs to be more user friendly. More concentration on historical policy violations would be great. In terms of new features, I would like to see artificial intelligence and machine language added. View full review »
Mohammed Ather Khan
Technical lead at a tech services company with 11-50 employees
I would like for the client base to be improved. Also, they should change what they charge for the licenses. They should lower the price and technical support should be better. Their support takes a long time to respond and they're not straightforward. View full review »
Find out what your peers are saying about SailPoint, Oracle, Broadcom and others in User Provisioning Software. Updated: January 2021.
455,301 professionals have used our research since 2012.