SailPoint IdentityIQ Room for Improvement

Quach Van Lam - PeerSpot reviewer
Security Officer at ACB

The user interface needs some work. It could be more user-friendly.

Right now, it only offers a single sign-on, an SSO.

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RameshBhattacharjee - PeerSpot reviewer
Manager at RSM US LLP

The only issue I have with the product is that there are modules that need to be bought separately, and that makes the product prohibitive for some of the customers that I've worked with, particularly in the middle-tier range. The solution itself is expensive and then when you add the cost of the modules it becomes too much. They could provide something similar to what Okta offers and I believe this would give the company a lot more traction in the mid-size range of companies. I'd like to see SailPoint support for custom-based connectors.

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DR
Commercial and Technical Professional Manager at Evolution Technologies Group

The report functionality and dashboard of the access manager could be improved.

In the future, there should be improvements integrating into cloud ecosystems, such as AWS or Azure. At the moment we have to purchase many different solutions to have a fully operational intelligent identity package. There are some features lacking in identity and the DevOps solutions.

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Buyer's Guide
SailPoint IdentityIQ
March 2024
Learn what your peers think about SailPoint IdentityIQ. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
RF
Hse Manager at a retailer with 10,001+ employees

I believe SailPoint could benefit from embracing newer, no-code or low-code approaches, in addition to its already excellent integration and API capabilities. Finding integration experts for SailPoint in the North American market can be challenging, and transitioning to a no-code or low-code setup could reduce dependence on specialized skills. This shift could potentially make development and integration more user-friendly and accessible, opening up new possibilities for easier implementation and customization.

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Tomi Pitkanen - PeerSpot reviewer
Head of ICT Security at Neste

We are satisfied with the product overall. But the challenging point has been that we are buying the service and support from CyberIAM, but the SailPoint has remained unchanged. The average support has been a big disappointment.

Another problem we face is that we have around 450 to 500 data applications in our environment, and everyone wants customized identity management for their specific application. It takes a huge amount of time to onboard all of them, and maybe that's the only weakness.

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CD
Security Solutions Architect at a tech services company with 10,001+ employees

While you can scale the solution, it is expensive to do so. The solution, in general, is quite expensive. If the pricing was better, the adoption rate would be much higher. 

Deployment can take a while.

At least in the UAE, they need more presence on the ground. It would be good to have more people to assist us to help us adopt this technology and become certified on it. The bigger the channel here is, in the UAE, the more people will start to train on it, and the cost of the deployment will become cheaper when there is competition. Right now, there's some kind of monopoly. If you have two experts in the entire UAE, they're going to raise their prices so that the cost is very high. 

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NK
Assistant Manager at a financial services firm with 10,001+ employees

The disadvantage of the tool stems in the area of upgrades, especially if you need to do a lot of upgrades in terms of versions. Suppose a user is on SailPoint IdentityIQ Version 6.0 and needs to upgrade to SailPoint IdentityIQ Version 8.0. In that case, the product takes a lot of time, and there is a need to put in a lot of effort, making it an area where improvements are required.

The solution's technical support team's response time and skills need improvement since it is an area where there are shortcomings.

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Zico Khong - PeerSpot reviewer
Cybersecurity Consultant at KPMG Singapore

The product’s cloud offering could be flexible.

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EB
Security Architect at a financial services firm with 5,001-10,000 employees

Access management could be improved. SailPoint is known for its IT identity governance capabilities, but its access management features in one platform.

Comparing SailPoint's access management to that of competitors like CyberArk and Okta, there's a clear gap.

Additionally, regarding privilege access management, there's potential for improvement. If SailPoint can develop a connector for RPAQ, they could also extend their capabilities by adding more access management features and modules.

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it_user189228 - PeerSpot reviewer
Principal Technologist

Unlike other competing products IdentityIQ is designed with end-users in mind rather than just targeting the IAM system administrators, we would like to have a bit more flexibility in how the screens are laid-out and the content. Some of our clients prefer feature-rich UI/screens whilst other would like to have simpler interaction and presentation.

Dashboards – whilst better and more feature rich than a number of competing products, they are still nowhere near the functionality one gets from dedicated portal and analytics tools (eg. drill-downs, comparative views, etc.).

Report writing is much better in the latest versions, but it is still not comparable to what one can get out of dedicated reporting tools.

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MM
Solution architect at a manufacturing company with 10,001+ employees

There is a need for further enhancements, specifically in the multifactor authentication capabilities.

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MB10 - PeerSpot reviewer
Senior Associate at PricewaterhouseCoopers

The mover process for this solution could be improved. 

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JR
IT Architect at University of Stellenbosch

SailPoint IdentityIQ could be cheaper.

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NK
Assistant Manager at a financial services firm with 10,001+ employees

The pricing for SailPoint IdentityIQ has room for improvement because it's more expensive than other products in the market. If there's a price reduction, that would be helpful.

Another area for improvement in the product is the technical support, which needs to be more friendly to customers.

I want custom form building and custom workflow features added to SailPoint IdentityIQ in its next release.

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JO
IT Engineer at a energy/utilities company with 1,001-5,000 employees

The service could be improved with some more out-of-the-box features. If the solution could make the forms more customizable, for example. They are very generic and any changes you make to them, you are doing customization. The solution needs more templates that meet general needs.

I would like to see more Cloud management from this product. Right now they have some, but they are currently plug-ins. It does not handle the management of some of the groups or dynamic groups in the Cloud. I would like to see that in the future. I have heard that they are releasing one soon, but I'm not sure when. That will help us a lot because we are a hybrid solution company. We have some on-prem, some in the Cloud, and we want to manage both.

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HamadaElewa - PeerSpot reviewer
Technical Sales Manager at Spire Solutions

We faced some issues while integrating the solution with a third-party tool.

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RS
Sailpoint implementation Engineer at Starlink Ukraine

SailPoint IdentityIQ has a primitive AI engine. It doesn't compare to the autonomous engine that uses machine learning and deep learning in ForgeRock.

It would be great to have an autonomous engine that uses machine learning and deep learning to find orphan accounts, accesses not used by employees and extra accesses.

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RB
Lead IAM manager at a tech services company with 11-50 employees

Certifications could include additional access levels or practices. 

On occasion, there are difficulties with the management control when you attempt to apply things in a certain manner. 

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Surya Sadhu - PeerSpot reviewer
Manager at Fortuna Identity

SailPoint IdentityIQ is performing well. The primary purpose is to address the needs of identity management and access governance. However, competitors are advancing by offering integrated solutions encompassing access and privileged access management in a single unified platform. IdentityIQ's focus has remained primarily on identity and access governance, neglecting to expand its offerings to include these additional functionalities within its existing product. Enhancing their product by incorporating modules for access management, privileged access management, and third-party access governance could address this gap.

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DM
Identity Management Consultant at a consultancy with self employed

It tends to be more expensive, but at the end of the day, it works.

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ES
Product Manager, Consultor at Assertiva

While the setup is very easy, the real difficulty lies in creating the connectors for work service. 

When it comes to queries and analysis, I find the reporting module to be very low, very simple. 

The solution could have better graphical features, in respect of ADDQ, when it comes to diagrams and pictures. The results for reporting use graphical layout. There should be better graphics for the interface in respect of reporting. 

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PM
IT Consultant at a computer software company with 1,001-5,000 employees

SailPoint IdentityIQ needs to improve its customization. It should also incorporate some standardized tools for implementation. 

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MM
Governance Specialist Tl at CarePlus

In the past, we had a lot of problems with SailPoint IdentityIQ, particularly in providing access and provisioning. There were some gaps in the operation of the solution because they were manual rather than automated, and the users and administrators were given access directly via Active Directory, and it wasn't appropriate for us at the time to use.

In terms of integration, we could provide a more automated solution after a minimum number of years, but not in the SailPoint IdentityIQ platform, but there were problems in the registration, for example, with putting information inside ADP, but in general, we were able to solve those problems, and after implementing SailPoint IdentityIQ  we had increased evaluations.

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HH
Senior Solution Architect at a tech services company with 51-200 employees

They can work on their strategy for the on-premise version. They have to decide whether and for how long they will support the on-premise version. The new features first appear in the cloud, and after that, they are released for the on-premise version. In the cloud, you have more options and flexibility, which is absolutely normal. They have to have a clear strategy regarding whether they'll support the on-premises version with the same focus. The licensing for on-premise and cloud is a little bit different. They can make it the same.

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BM
Senior Manager at ENH isecure Pvt ltd

The product is very good and doesn't have many limitations and is very easy to deploy. You will need an SME Team for Deployment and to bring an ROI.

One needs to understand that SailPoint is into full-fledged IAM practice with a long-term vision, and customers will get a quick ROI with best practices implementation.

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AB
Assistant Consultant at a tech vendor with 10,001+ employees

I wouldn't be able to point out any shortcomings. Right now, also I'm not working on the product as much. 

The user interface could be slightly improved. It could be made simpler and more user-friendly, however, it is good enough right now. 

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it_user185514 - PeerSpot reviewer
Tech Consulting Sr Associate at a consultancy with 10,001+ employees

There seems to be a rush to add new features in SailPoint. I would prefer cutting the amount of features in half to increase the stability, reduce the resource utilization and reduce bugs..

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PP
IAM Consultant at Investcorp Bank BSC

The product must improve its support.

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NJ
Implementation Engineer at a tech services company with 5,001-10,000 employees

If you compare Saviynt and Okta Workforce Identity versus SailPoint IdentityIQ, SailPoint IdentityIQ needs to improve its UI.

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SC
Vice President Sales at RNS

The cost of this solution is high. The technical assistance center could be improved. They're very good, but considering the intricacies of the solution, they can further improve.

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RiyasAbdulkhader - PeerSpot reviewer
Security Consultant at a financial services firm with 10,001+ employees

I would like for the next release to have a more user-friendly interface.

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LT
Product Development Lead at a financial services firm with 5,001-10,000 employees

The prices could be slightly reduced to match other products in the market. 

The UI of the solution could be more customizable so we could change the workflows to suit our needs.  There is not much customization offered in SailPoint connectors. We had to customize the out-of-the-box connector to meet our needs and keep track of this customization for future upgrades. 

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SushantAggarwal - PeerSpot reviewer
Architect(IAM) at a tech services company with 201-500 employees

There's a lot of customization required to improve the user experience. It would also be helpful if there were some out-of-box options for filtering.

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it_user715140 - PeerSpot reviewer
Senior Software Design Engineer-IAM at a university with 10,001+ employees

The connector for EPIC, ServiceNow, and Duo.

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SS
IAM Architect at a comms service provider with 11-50 employees

Regarding the scope for improvement in the solution, reporting is an area that can be a bit more UI-oriented. Apart from that, it's a very good product, and I do not have any complaints about it.

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Pratik Kumar - PeerSpot reviewer
Identity Management Consultant at Novozymes

There are various functions that don't work in IdentityIQ, including the access request reminder, which doesn't go to the approvals in the proper format, so it's hard for users to read. In the next release, IdentityIQ should enable emails and reports through the UI instead of the code.

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OE
Technical Advisor, Java EE Developer at a computer software company with 1-10 employees

Some of the configuration options could be more automated, but this is a complex problem and I do not expect a simple solution.

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KS
Senior Architect at a consultancy with 1-10 employees

Several resources and applications are entering the cybersecurity market, so if SailPoint IdentityIQ can provide a connector or a way to integrate all those resources, it would be good. For example, there is a connector in CyberArk, but it is not a direct connector. They go via Skim Server, and latency is experienced.

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VS
Solution Architect – Identity and Access Management , Platform services at a pharma/biotech company with 10,001+ employees

It is too technical. You need really good technical skills in Java and other technologies, which are hard to find. If they can make it easier so that things can be done with a few clicks, it will be great.

It should also have more standard connectors. Its price should also be reduced.

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KS
Management Consultant at a computer software company with 11-50 employees

An issue needing improvement is that the solution is heavily focused on one's identity, while there has been a move to providing identity as a security service. While it provides these services, the solution can still not do the identity management for the cloud. As such, the security feature can be improved.

Essentially, it manages and helps to create all the IDs and to manage the identities and accesses. What it doesn't do is provide notice in the event of a vulnerability or offense from the security. That's where tools like CyberArk or Netskope, which are more CASB tools, come into play.

I can think of no additional features needing improvement. 

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it_user715134 - PeerSpot reviewer
Information Security Architect and Senior Analyst

Some setups should be done in the interface and in the code, and could be made simpler.

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CA
Digital Technology Leader, Risk Operations at Baker Hughes, a GE company

The product has poor reporting and analytic capabilities. Reports are not easy to use and its analytic capabilities are limited.

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it_user192285 - PeerSpot reviewer
Senior IT Consultant at a consultancy with 10,001+ employees
  • Development framework
  • Workflows configuration
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MT
Principal Consultant at UNIFY Solutions

There is really not so much that SailPoint needs to improve. It has been in the market for a while and has well embedded as a market leader in the Identity Governance Space. We have just done an upgrade (v7-.8.1) and it was straight foward well tested and there was no major issues, we even managed to deploy to production a week ahead of schedule. We are now working with the client to leverage some of the new features and such, so there is not a lot that I can confirm that would be missing from a product that I was already happy with.  

The only thing about SailPoint that I might suggest to improve is the user interface could be improved from an administration point of view. From a request point of view we are leveraging ServiceNow and Sailpoints SNOW catalogue integration. Having had the opportunity to compare SailPoint and One Identity with past work, I personally prefer the One Identity's user interface, especially for user administration of the system. It could be simplified or somewhat more user-friendly for administrative tasks and functions.

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TC
Principal Solution Engineer at a tech services company with 11-50 employees

The solution has plenty of places that need improvement and attention.

The connectors are far too manual. This needs to be automated a bit.

The provision is not very intuitive. The interface is not user-friendly at all. They could redesign a lot of its functionality to make it easier to use.

The initial setup could be simplified. It's difficult right now.

Implementations rarely go well.

I can't think of other features that I would like to see in a future release.

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it_user294231 - PeerSpot reviewer
Information Security Analyst at a financial services firm with 10,001+ employees

Should have authentication modules as well

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it_user194688 - PeerSpot reviewer
IT Access Management Process Leader at a consultancy with 10,001+ employees
  • Reporting and some GUI aspects. Reporting lacks the flexibility of retrieving the vast amount of data that we know is in the database, but not easily accessible
  • Scheduling also comes short, specifically when it comes to multiple jobs that are interdependent (e.g. preventing certain groups of jobs from running concurrently)
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it_user185688 - PeerSpot reviewer
IdM Consultant at a tech services company with 501-1,000 employees
  1. The price is very high
  2. The partnership program is very inflexible
  3. Provisioning. This functionality sometimes require too much coding to implement some customers' requirements
  4. "Ease of use." IdentityIQ has a function that can be described as duplication (this can depend on the point of view) for example, groups, population, and work-groups
  5. Implement the support of organizational structure
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it_user191790 - PeerSpot reviewer
Security Consultant at a tech services company with 51-200 employees

Some of the features like multi-aggregation and self healing feature in case of corrupted certificates would be pretty useful which would enable easy debugging in case of issues.

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it_user201006 - PeerSpot reviewer
Identity Management Infrastructure Services Senior Analyst at a insurance company with 501-1,000 employees

It allowed to implement the automated processes when a new employee is hired. It allows to have a main central process for new hires.

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JS
Global Advisory Board for Certified Threat Intelligence CTIA at EC-Council

I think that the onboarding framework could be improved.

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it_user787611 - PeerSpot reviewer
Works at a tech services company with 10,001+ employees

Needs to focus on automation wherein provisioning of work can be improved and access certification should be automated without the intervention from a manager for approval.

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it_user188808 - PeerSpot reviewer
IP Technical Consultant at a consultancy with 51-200 employees

Broke down several times during my 4 months but overall the delays were mostly minor.

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it_user711927 - PeerSpot reviewer
Delivery Manager at a tech services company with 1,001-5,000 employees

The advanced provisioning features require more improvement.

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it_user185991 - PeerSpot reviewer
Sr. Application Test Engineer at a tech services company with 1,001-5,000 employees

Complex configuration if you want to have AD forest architecture in place.

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it_user201891 - PeerSpot reviewer
Senior Technical Consultant at a tech services company with 10,001+ employees

Additional details during account aggregation failures to help quick troubleshooting.

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MK
Technical lead at a tech services company with 11-50 employees

I would like for the client base to be improved. Also, they should change what they charge for the licenses.  

They should lower the price and technical support should be better. Their support takes a long time to respond and they're not straightforward.

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EA
Referent and IAM architect at a tech services company with 51-200 employees

This solution is difficult to configure.

The interface should be simple and easier to use.

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LN
Software Engineer at a tech services company with 51-200 employees

The UI needs to be more user friendly. More concentration on historical policy violations would be great.

In terms of new features, I would like to see artificial intelligence and machine language added.

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Buyer's Guide
SailPoint IdentityIQ
March 2024
Learn what your peers think about SailPoint IdentityIQ. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.