We did with reporting. We did not sufficiently test our reporting tools, built with a combination of salesforce and cognos reporting, and there were too many discrepancies in the numbers being reported such that we had to immediately put a tiger team together to address. This had nothing to do with the platform, and more to do with our process for adequately testing large scale reporting before rolling out to 4,000 people.

Having said that, the reporting tools are still just ok. We usually end up extracting data out of salesforce to report on elsewhere, primarily because it's easier to extract salesforce data and merge with data from other systems as opposed to putting data from other systems into salesforce just for reporting. The good news is each year the reporting/analytic platform gets bettter.

There was no Issues in deployment because we haven't customised Salesforce much for our users. Instead, we focused on using standard Salesforce and integrating it with Netsuite.

No issues.